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Patient Support Associate Jobs in Atlanta, GA (NOW HIRING)

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Patient Support Associate information

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$12

$24

$64

How much do patient support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for patient support associate in Atlanta, GA is $24.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $22.88 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How do you become a patient support associate?

To become a patient support associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in healthcare or customer service is often preferred, and some employers may require certification in basic life support or patient care. On-the-job training is common, and the role often involves working in healthcare settings such as clinics or hospitals.

What are the most commonly searched types of Patient Support jobs in Atlanta, GA?

The most popular types of Patient Support jobs in Atlanta, GA are:

What are popular job titles related to Patient Support Associate jobs in Atlanta, GA?

For Patient Support Associate jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Patient Support Associate jobs in Atlanta, GA look for?

The top searched job categories for Patient Support Associate jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Patient Support Associate jobs?

Cities near Atlanta, GA with the most Patient Support Associate job openings:

Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 4% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $50,543 per year, or $24.3 per hour.

Bilingual Patient Access Associate

Planned Parenthood Southeast, Inc.

Atlanta, GA • On-site

Full-time

Posted 27 days ago

Job description

JOB TITLE: Bi-Lingual Patient Access Associate (English and Spanish)
REPORTS TO: Manager of Patient Access
CLASSIFICATION: Non-Exempt
SALARY: 22/hr
 
SUMMARY
The Patient Access Associate creates a positive first impression with patients by providing professional, efficient, and caring service within the Patient Access Center. The Patient Access Associate answers patient questions, provides patient education and counseling, schedules appointments, provides pre-appointment instructions, takes messages for health centers, makes referrals, and screens patients for financial assistance.
 
ESSENTIAL RESPONSIBILITIES
Patient Access and Scheduling
Schedule appointments in English and Spanish as per protocol for all PPSE health services.
Provide clients with pre-appointment instructions and refer them to the PPSE website to download appropriate forms.
Ensure that appointments scheduled coincide with clinic and provider availability.
Provide patients with education and counseling regarding services and options for care.
Screen callers for eligibility to receive abortion services per state and federal laws and provide the state-required 24-hour notice (GA) and parental notice information for abortion appointments.
Determine and discuss any special accommodations needed by the client, including but not limited to an interpreter and an accessible exam table for people with disabilities, etc.
Assist the client in assessing the need for financial assistance and accessing financial assistance if the patient is eligible.
Provide information within parameters for department policies and protocols as well as state and federal law.
 
Call Management
Ensure sensitivity, professionalism, and quality on all customer calls.
Manage a high volume of calls and accurately input patient data into the NextGen system.
Appropriately screen and direct callers requiring immediate medical assistance.
Maintain a sensitive demeanor with all callers; handle complaints calmly and professionally, and refer unresolved complaints to a supervisor or Health Center Manager, in addition to recording the complaint in the appropriate forms.
Provide information about all services provided and offer referrals when appropriate.
 
Other Key Responsibilities:
Exercise sensitivity and a nonjudgmental manner in dealing with sexuality and sensitive issues with patients.
Assist with the daily collection of required data and calculate statistics as requested.
Complete documentation for medical records when providing any relevant clinical information.
Assist with translating, scripting and patient-facing documents as needed
Other duties as required
 
QUALIFICATIONS
High school diploma. College or other post-secondary education preferred.
Preferred: 2+ years of healthcare and/or customer service experience
 
Skills
Excellent communication and telephone skills
Proficient skills in the Google and Windows environments, including Microsoft Office and Google Suite.
Must have knowledge of family planning services and/or reproductive health care.
Outstanding customer service skills
 
Physical Demands
Ability to sit and answer phone calls for extended periods
 
Languages Spoken
English and Spanish required
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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