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Patient Support Associate Jobs in Massachusetts (NOW HIRING)

Trinityhealth

Culinary Support Associate

Plymouth, MA · On-site

$18.50 - $24/hr

This role supports food service operations, patient meal assembly, bedside delivery, and basic post-meal cleaning across multiple Saint Joseph Health System locations. Job Requirements * High school ...

New

Trinity Health

Culinary Support Associate

Plymouth, MA · On-site

$18.50 - $24/hr

This role supports food service operations, patient meal assembly, bedside delivery, and basic post-meal cleaning across multiple Saint Joseph Health System locations. Job Requirements * High school ...

New

Sturdy Memorial

Patient Care Associate

Attleboro, MA · On-site

... Care Associate (PCA) in a medical office setting provides direct patient support and clinical ... Comfort in supporting diverse patient populations, including pediatrics, adults, and geriatric ...

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All JobsPatient Support Associate JobsPatient Support Associate Jobs in Massachusetts

Patient Support Associate information

See Massachusetts salary details

$14

$27

$73

How much do patient support associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for patient support associate in Massachusetts is $27.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.01 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How do you become a patient support associate?

To become a patient support associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in healthcare or customer service is often preferred, and some employers may require certification in basic life support or patient care. On-the-job training is common, and the role often involves working in healthcare settings such as clinics or hospitals.

What are the most commonly searched types of Patient Support jobs in Massachusetts?

The most popular types of Patient Support jobs in Massachusetts are:

What are popular job titles related to Patient Support Associate jobs in Massachusetts?

For Patient Support Associate jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Patient Support Associate jobs in Massachusetts look for?

The top searched job categories for Patient Support Associate jobs in Massachusetts are:

What cities in Massachusetts are hiring for Patient Support Associate jobs?

Cities in Massachusetts with the most Patient Support Associate job openings:

Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $57,400 per year, or $27.6 per hour.

Associate Director, Patient Support Services Analytics - Rare Disease

Mass Digital Health

Cambridge, MA • On-site

$122 - $177/hr

Other

Posted 22 days ago

Job description

Job Title: Associate Director, Patient Support Services Analytics - Rare Disease

Location: Morristown, NJ

About the Job

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

The Sanofi Patient Support Services (PSS) team helps patients access Sanofi therapies by providing reimbursement and logistics support, financial assistance, and patient education. As Associate Director, Patient Support Services Analytics - Rare Disease, you will execute comprehensive analytics that drive decision-making for Rare Disease therapeutic area programs. Reporting to the Director of PSS Analytics, you'll lead offshore analytics teams through project delivery, develop KPI dashboards and reporting solutions, and partner with Commercial and PSS stakeholders to translate data into actionable insights that improve patient access and program performance.

About Sanofi:

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main Responsibilities:

  • Execute comprehensive analytics on patient journey, conversion, adherence, and program performance for Rare Disease; translate complex data into clear insights and business recommendations for Commercial and PSS stakeholders.
  • Lead offshore analytics team through day-to-day project delivery, providing business context, analytical direction, and quality oversight; ensure deliverables meet standards for timeliness, accuracy, and business fit.
  • Ensure KPI dashboards and reporting solutions in Power BI are continuously evolved to remain fit for business purpose, partnering with the PSS Business Intelligence Team to leverage analytical best practices and deliver reliable, actionable insights to Rare Disease program teams.
  • Perform ad-hoc and strategic analyses to proactively identify opportunities, barriers, and trends in patient access and program performance; support the Monthly TA Performance Review with data-driven insights.
  • Partner with Commercial (Marketing, Sales, Market Access) and PSS (Operations, Affordability, Strategy & Operations) teams to understand business needs and co-develop analytics solutions that drive program optimization and evidence-based measurement of PSS program impact.
  • Leverage advanced analytics techniques and AI-augmented tools to enhance analytical depth and efficiency; evaluate model outputs and translate findings into business context.
  • Ensure data quality, governance, and validation standards across all analytical outputs; collaborate with data management teams to maintain reliable data sources.

About You:

Basic Qualifications:

  • Bachelor's degree in Analytics, Data Science, Business, Mathematics, or related field; advanced degree preferred.
  • Minimum of 3 years of experience in pharmaceutical or healthcare analytics, with ability to execute complex analyses and translate findings into business recommendations.
  • Hands-on proficiency in SQL and advanced Excel; minimum of 3 years of experience with business intelligence tools (e.g., Power BI, Tableau, Qlik) with basic competency in Power BI report writing required to express analytical ideas visually to stakeholders.
  • Minimum of 3 years of experience with pharmaceutical data sources, including specialty pharmacy data, CRM systems (Veeva, Salesforce), and claims data; understanding of patient support services operations.

Preferred Qualifications:

  • Proven ability to lead project delivery and collaborate with offshore analytics teams, providing business context and ensuring quality, timeliness, and business fit of deliverables; minimum of 3 years of experience in project or team leadership.
  • Experience working directly with Commercial and/or PSS stakeholders as the analytics expert, with the ability to understand business needs and deliver insights that drive decision-making; minimum of 3 years of stakeholder collaboration experience.
  • Experience with advanced analytics techniques, including predictive modeling, patient journey analysis, and conversion/adherence analytics; familiarity with AI-augmented analytics tools valued.
  • At least one year of rare disease experience strongly preferred

Why Choose Us?

  • Bring the miracles of science to life alongside a supportive, future-focused team.
  • Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
  • Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
  • Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and AffIdemptive Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

US and Puerto Rico Residents Only

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and AffIdemptive Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

North America Applicants Only

The salary range for this position is:

$122,250.00 - $176,583.33

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.

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