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Patient Support Associate Jobs in Arizona (NOW HIRING)

Aveanna Healthcare

Clinical Liaison Support

Chandler, AZ · On-site

$63K - $84K/yr

This role combines clinical knowledge, patient education, and care coordination to support positive ... Associate or Bachelor's degree from an accredited program * Understanding of healthcare compliance ...

Aveanna Healthcare

Clinical Liaison Support

Chandler, AZ · On-site

$55K - $65K/yr

This role combines clinical knowledge, patient education, and care coordination to support positive ... Associate or Bachelor's degree from an accredited program * Understanding of healthcare compliance ...

Aveanna Healthcare

Clinical Liaison Support

Chandler, AZ · On-site

$55K - $65K/yr

This role combines clinical knowledge, patient education, and care coordination to support positive ... Associate or Bachelor's degree from an accredited program * Understanding of healthcare compliance ...

Aveanna Healthcare

Clinical Liaison Support

Chandler, AZ

$55K - $65K/yr

This role combines clinical knowledge, patient education, and care coordination to support positive ... Associate or Bachelor's degree from an accredited program * Understanding of healthcare compliance ...

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All JobsPatient Support Associate JobsPatient Support Associate Jobs in Arizona

Patient Support Associate information

See Arizona salary details

$12

$23

$62

How much do patient support associate jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for patient support associate in Arizona is $23.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $22.16 per hour, depending on experience, location, and employer.

What are Patient Support Associates?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Patient Support Associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How does a Patient Support Associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.
What are the most commonly searched types of Patient Support jobs in Arizona? The most popular types of Patient Support jobs in Arizona are:
What are popular job titles related to Patient Support Associate jobs in Arizona? For Patient Support Associate jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Patient Support Associate jobs in Arizona look for? The top searched job categories for Patient Support Associate jobs in Arizona are:
What cities in Arizona are hiring for Patient Support Associate jobs? Cities in Arizona with the most Patient Support Associate job openings:
Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Arizona as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,978 per year, or $23.5 per hour.
Patient AR & Support Specialist

Patient AR & Support Specialist

Women's Health Arizona

Phoenix, AZ

$20 - $26/hr

Other

Re-posted 20 days ago

Job description

Description

The Patient Accounts Receivable & Support Specialist is responsible for responding to patient phone calls and electronic portal inquiries related to billing, balances, refunds, and account questions. This role provides frontline patient financial support through routine account review, documentation, and follow up while adhering to established policies and procedures. Complex issues are escalated as appropriate. 


Account & Service Management

  • Serve as the first point of contact for patient phone calls and patient portal messages related to billing, balances, payments, refunds, and general account questions. 
  • Respond to inquiries in a timely, professional, and compassionate manner, following established service standards. 
  • Document all patient interactions, actions taken, and next steps clearly and accurately in the billing system and case management tools. 
  • Route or escalate issues that fall outside established guidelines. 


Patient Accounts & AR Support

  • Respond to patient inquiries related to balances, payments, refunds, and billing statements in a professional and compassionate manner. 
  • Review patient accounts to identify self-pay balances, unapplied payments, credit balances, and refund eligibility. 
  • Assist patients with understanding payment options, payment plans, and next steps for resolving outstanding balances. 
  • Perform routine follow up on patient AR accounts to support timely resolution. 
  • Ensure accurate application of payments, adjustments, and insurance determinations. 
  • Identify discrepancies or incomplete information and route accounts appropriately for further review or escalation. 


Refund Processing

  • Prepare and process patient refunds in accordance with internal policies and regulatory requirements. 
  • Verify refund eligibility, payment sources, and required documentation. 
  • Maintain accurate records and documentation to support audit requirements. 
  • Respond to patient questions regarding refund status and timelines. 


Insurance & Claim Support

  • Assist patients with understanding insurance determinations, explanations of benefits (EOBs), and patient responsibility. 
  • Provide general guidance on next steps, including contacting the insurance carrier or submitting additional information. 
  • Route insurance related issues to the appropriate department when additional payer follow up is required. 


Cross Functional Support

  • Communicate with clinics, revenue cycle, and ancillary teams to resolve routine account questions. 
  • Follow established workflows to ensure timely and accurate handoffs. 
  • Support assigned call queues, work queues, and coverage needs. 


Compliance & Documentation

  • Adhere to all organizational policies related to HIPAA, PHI protection, and data security. 
  • Ensure all account actions, adjustments, and refund activity are documented accurately and completely. 
  • Follow established procedures and escalate issues that fall outside defined guidelines. 

Requirements

  • High school diploma or GED required, associate's degree in healthcare administration, or related field preferred. 
  • 2-4 years of experience in patient accounts receivable, billing, refunds, or patient financial services preferred. 
  • Experience in a medical group or multisite healthcare environment is a plus. 
  • Basic understanding of medical billing, patient AR, and healthcare revenue cycle processes. 
  • Proficiency with billing systems (e.g., Athena Collector), Microsoft Office, and case management tools. 
  • Strong customer service and communication skills, both verbal and written. 
  • Ability to follow detailed procedures and maintain accuracy in a high volume environment. 
  • Strong organizational skills with attention to detail. 
  • Ability to perform transactional, repetitive work accurately in a high volume environment. 
  • Ability to prioritize assigned tasks and meet productivity and quality standards. 
  • Works under regular supervision and within defined guidelines and procedures. 

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