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Patient Support Assistant Jobs in Romeoville, IL

ConnectMed360

Patient Support Case Manager

Woodridge, IL · On-site +1

$60K/yr

... assist them in the process of gaining access to and continuation of therapy. • Maintain strong ... Patient Support Case Manager Required and Desired Skills: Education/Learning Experience * Required:

NorthShore

Department Support Assistant III

Naperville, IL · On-site

$21.08 - $31.62/hr

Department Support Assistant III * Location: Naperville, IL * Full Time: 40 hours per week * Hours ... patient experiences and expert care close to home across more than 300 ambulatory locations and ...

LifeStance Health

Practice Coordinator

Plainfield, IL · On-site

$19.75 - $20.75/hr

Patient Support: * Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed ...

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All JobsPatient Support JobsPatient Support Assistant JobsPatient Support Assistant Jobs in Romeoville, IL

Patient Support Assistant information

See Romeoville, IL salary details

$31.6K

$36K

$39.8K

How much do patient support assistant jobs pay per year?

As of Sep 2, 2026, the average yearly pay for patient support assistant in Romeoville, IL is $36,025.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $37,200.00 per year, depending on experience, location, and employer.

What is a patient support assistant?

Patient Support Assistants are healthcare workers who provide non-clinical support to patients and nursing staff in hospitals, clinics, or care facilities. Their duties often include helping patients with daily tasks, assisting with mobility, delivering meals, maintaining a clean environment, and providing comfort and companionship. They play a crucial role in ensuring patients' well-being and supporting the smooth operation of healthcare settings. Patient Support Assistants work as part of a team under the supervision of nurses or other medical professionals.

What skills and qualifications are needed to be a patient support assistant?

To thrive as a Patient Support Assistant, you need basic healthcare knowledge, strong organizational skills, and usually a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records, and patient transport equipment is often required. Exceptional interpersonal skills, empathy, and teamwork help ensure positive patient experiences and effective collaboration with medical staff. These competencies are crucial for maintaining patient comfort, safety, and efficient healthcare operations.

How do patient support assistants collaborate with medical and nursing staff during a shift?

Patient Support Assistants work closely with nurses, doctors, and other healthcare professionals to ensure patients receive timely and effective care. Their collaboration often involves communicating patient needs, assisting with mobility or hygiene, and relaying updates on patient conditions. They frequently participate in team briefings and are expected to promptly report any changes or concerns to the appropriate clinical staff. This teamwork is essential for maintaining a safe and supportive environment for patients.

What is the difference between Patient Support Assistant vs Medical Assistant?

AspectPatient Support AssistantMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, doctor's offices, hospitals
Job DutiesPatient greeting, scheduling, basic patient supportClinical tasks, patient prep, administrative duties
Industry UsageHealthcare, patient care supportMedical practice, clinical support

While both roles support patient care, Patient Support Assistants primarily handle patient interaction and administrative tasks, whereas Medical Assistants perform clinical procedures and assist healthcare providers directly. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

What job categories do people searching Patient Support Assistant jobs in Romeoville, IL look for?

The top searched job categories for Patient Support Assistant jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Patient Support Assistant jobs?

Cities near Romeoville, IL with the most Patient Support Assistant job openings:

Patient Support Assistant jobs near you
Infographic showing various Patient Support Assistant job openings in Romeoville, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $36,025 per year, or $17.3 per hour.

Patient Support Case Manager

Connect Med 360

Woodridge, IL • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

ConnectMed360 is seeking a Patient Support Case Manager to join our organization. Monday - Friday, 7a-3:30p CST, 8a-4:30p CST, or 10:30a-7pm CST.This position can be fully remote. We offer quarterly incentive bonuses with plenty of growth opportunities!
A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.
ConnectMed360 is a unique model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.
Salary range starting at $60k and up depending on experience
Patient Support Case Manager Summary:
The Patient Support Case Manager will serve as the primary point of contact for patients, caregivers, health care providers and client department teams and provide support through the overall patient journey both pre and post prescription, enrollment, access and other program related processes. In addition, the manager will help ensure that patients are able to initiate and maintain their prescribed treatment. This role will also provide program-approved talking points, FAQs, scripts, guides and additional resources and information on disease state and treatment. The Patient Support Manager will play an active role with each patient from the first point of patient program enrollment and throughout treatment to facilitate a timely and successful patient experience. The Manager will compassionately deliver exceptional experience to all stakeholders in the patient journey from providers, patients, caregivers and Client's Department Teams.
Onco360 offers a wide variety of benefits including:
  • Medical; Dental; Vision
  • 401k with a match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement
  • Company paid benefits - life insurance; and short and long-term disability

Patient Support Case Manager Essential Functions:
• Serve as a consistent resource throughout the continuum of program services, which includes identifying barriers to therapy and helping the patient understand and navigate such barriers.
• Serve as primary point of contact for incoming phone calls from patients, caregivers, physicians and client department teams. Proactively provides updates to internal and external stakeholders on patient cases in a timely manner.
• Build personalized and meaningful relationships with patients/caregivers, providers and client's department teams to assist them in the process of gaining access to and continuation of therapy.
• Maintain strong relationships with physician offices and client department teams in their assigned region(s).
• Serve as an educator to ensure patients are supported throughout their treatment journey by providing educational resources, talking points, call scripts/guides and other client approved material. Managed through call/contact center structure, supporting both inbound and outbound calls to patients, caregivers, specialty pharmacies, healthcare professionals and client department teams.
• Operate both inbound and outbound calls as per the program-approved Frequently Asked Questions (FAQs), Call Guides, Call Scripts, and other program-approved material.
• Conduct scripted welcome calls and ongoing educational support calls to patients and office staff to introduce the program and confirm required enrollment information as necessary.
• Demonstrate an understanding of business rules, work instructions, and company-approved communications for patients and HCPs. Comprehensively understand the benefits investigation process, plan design, prior authorization criteria and processes, and all available patient support program offerings.
• Navigate operating platform with ease. Document and meticulously make notations in each patient's profile regarding every update and aspect of patient's journey.
• Use discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate team members.
• Communicate with Supervisor and Program Manager on noteworthy program updates or obstacles.
• Comprehensively understand the benefits investigation process, insurance plans, and available patient assistance programs.
• Demonstrate an understanding of business rules, work instructions, and program-approved scripts, guides and other communications for patients and HCPs.
• Communicate with specialty pharmacies to obtain patient case updates and ensure the prescription process is moving forward. Coordinate with Non-Commercial Pharmacy and schedule shipments as needed.
• Must exhibit excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, attention to detail, and the ability to maintain strict confidentiality.
• Reporting of Adverse Events/ Product Complaint received in accordance with SOP and good manufacturer practices
• Other duties as assigned
• Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Patient Support Case Manager Required and Desired Skills:
Education/Learning Experience
  • Required: Minimum of 5 years of pharmacy experience required.
  • Desired: Associate degree OR equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare field, preferred. Certification preferences examples include PACS (Prior Authorization Certified Specialist), CHES (Certified Health Education Specialist) CCM in healthcare or social science (Certified Case Manager) or Social Worker Field

Work Experience
  • Required: Minimum of 5 years of pharmacy experience required
  • Desired: Minimum of 2 Years of patient support program experience

Licenses/Certifications
  • Desired: Pharmacy Technician, PACS (Prior Authorization Certified Specialist), CHES (Certified Health Education Specialist) or CCM in healthcare or social science (Certified Case Manager)

Company Values: Teamwork, Respect, Integrity, Passion

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