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Patient Solutions Support Manager Jobs (NOW HIRING)

Patient Solutions Coordinator

MO · On-site +1

$16.50 - $21.75/hr

This position is responsible for providing high quality, professional, and efficient administrative and customer support. A Patient Solutions Coordinator is a crucial link between teammates, the ...

... of workers providing Patient Solutions customer support services. Responsibilities * Makes ... Performs other related duties as assigned by management. * include interviewing, hiring, and ...

Member Solutions Support

Oshkosh, WI

$11.25 - $14.50/hr

POSITION SUMMARY The Member Solutions Support Specialist is responsible for providing clerical and ... Completion of position education plan as defined by Management. * Additional duties as assigned.

New

This position supports data and shipment management and performs analyses needed to detect inefficiencies using our TMS platform. Responsibilities * Support logistics solutions using the TMS software ...

... patient care. In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight ... The Client Support Manager is a strategic and operational leader responsible for overseeing the ...

Sales Support Manager

Northbrook, IL · On-site

$118K - $150K/yr

* Manages the coordination of activities of a section or department with responsibility for meeting ... Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan.

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Patient Solutions Support Manager information

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$15

$39

$69

How much do patient solutions support manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for patient solutions support manager in the United States is $39.89, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $51.44 per hour, depending on experience, location, and employer.

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What states have the most Patient Solutions Support Manager jobs?

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For Patient Solutions Support Manager jobs, the most frequently searched job titles are:

Infographic showing various Patient Solutions Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,967 per year, or $39.9 per hour.

Customer Solutions Support Manager

Harrisburg, PA • On-site

Yankee Equipment Systems LLC
Machinery Manufacturing • 11 - 50 employees

Full-time

Posted 28 days ago


Job description

Summary:

The Customer Solutions Support Manager oversees customer support, warranty coordination, parts support, and technical service operations. This role serves as a key connection point between customers, technicians, and internal teams by driving timely issue resolution, improving service workflows, and enhancing the overall customer experience. The manager will lead call center effectiveness, support technician productivity, streamline warranty and parts processes, and collaborate with service leadership to expand preventive maintenance opportunities and operational efficiency.

Key Responsibilities:

Customer Support & Resolution

• Serve as the primary escalation point for customer repair satisfaction concerns service issues, and callbacks.

• Investigate and validate customer credit requests in coordination with the Accounts Receivable (AR) team.

• Maintain strong customer relationships by resolving service and billing concerns quickly and effectively.

Customer Support Operations

• Oversee and mentor Customer Support Associates to ensure consistent, high-quality service.

• Develop and implement efficient scheduling processes to minimize customer wait times and improve responsiveness.

• Establish cross-training programs to ensure continuous departmental coverage.

• Monitor team performance metrics, including response times, resolution rates, and process compliance.

Job Description

Technical Services & Field Support

• Utilize Tech Trak to monitor technician activities and identify opportunities to improve service efficiency.

• Support field technician operations under the strategic direction of the Technical Director.

• Drive and expand the Preventive Maintenance (PM) Program through effective service coordination.

• Provide operational and routing support for Yankee route business.

Parts & Warranty Support

• Oversee the processing, documentation, and validation of parts warranty claims.

• Coordinate technical parts descriptions and inventory requirements based on established warranty guidelines.

• Ensure defective parts are tracked, returned, and credited in accordance with vendor requirements.

Qualifications

• Experience: 3–5 years of experience in technical service management, service coordination, warranty administration, or service contract management.

• Software: Proficiency with Microsoft Word, Excel, Salesforce, and scheduling systems.

• Skills: Strong conflict resolution, operational planning, scheduling, and basic financial analysis skills related to credit validation.

• Communication: Excellent verbal and written communication skills with the ability to effectively connect customers, technicians, and leadership teams.

• Some monthly traveling required.