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Patient Services Representative Jobs in Spring Valley, NV

Imh

Patient Service Representative

Henderson, NV

$18.31 - $23.80/hr

The Patient Service Representative (PSR) serves as the first connection between Intermountain and ... Proactively requests payments from patients on current and past medical services. Receives and ...

Imh

Patient Service Representative

Las Vegas, NV

$18.31 - $23.80/hr

The Patient Service Representative (PSR) serves as the first connection between Intermountain and ... Proactively requests payments from patients on current and past medical services. Receives and ...

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All JobsPatient Services Representative JobsPatient Services Representative Jobs in Spring Valley, NV

Patient Services Representative information

See Spring Valley, NV salary details

$12

$18

$25

How much do patient services representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for patient services representative in Spring Valley, NV is $18.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.29 per hour, depending on experience, location, and employer.

What is a patient services representative?

A patient services representative provides customer service at the front desk of a medical office, hospital, or similar health care facility. As a patient services representative, your duties involve scheduling appointments, maintaining charts, processing co-payments, and verifying insurance coverage. Although there are typically minimal educational requirements for the career, some employers or states may require candidates to complete training through an associate degree or post-secondary certificate program. You may also pursue professional certification through the American Association of Medical Assistants (AAMA) to demonstrate your skills and gain a competitive edge. Additional qualifications include excellent communication, customer service, and computer skills.

What is a patient services representative?

A Patient Services Representative is a frontline healthcare support professional who assists patients with administrative tasks such as scheduling appointments, verifying insurance information, and answering questions about services. They act as a liaison between patients and medical staff to ensure smooth and efficient operations in healthcare settings. Their responsibilities often include managing patient records, greeting visitors, handling billing inquiries, and providing information about procedures or policies. Excellent communication, organizational, and customer service skills are essential for success in this role.

What are some common challenges faced by patient services representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

More about Patient Services Representative jobs

What cities near Spring Valley, NV are hiring for Patient Services Representative jobs?

Cities near Spring Valley, NV with the most Patient Services Representative job openings:

Patient Services Representative jobs near you
Infographic showing various Patient Services Representative job openings in Spring Valley, NV as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,944 per year, or $18.7 per hour.

US - Patient Services Representative

Shriners Children's

Las Vegas, NV • On-site

$16.75 - $21.25/hr

Per diem

Posted 3 days ago

New

Shriners Children's rating

8.0

Company rating: 8.0 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

139th of 1,065 rated hospitals

Job description

Company Overview
Shriners Children's is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.
With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family's ability to pay or insurance status. Please click here to learn more about our locations.
CURRENT EMPLOYEES: Please log into Workday Click Here to apply internally through the "Jobs Hub"
Job Description
Communication
  • Respond to patient and family inquiries with professionalism and empathy.
  • Provide accurate information regarding services, appointments, directions, and clinic processes.
  • Triage urgent calls according to established protocols and escalate as appropriate.
  • Accurately documents all patient interactions in the electronic health record (EHR).
  • Demonstrate active listening and clear communication to reduce misunderstandings and improve patient satisfaction.

Administrative/Operational Tasks
  • Schedule, confirm, cancel, and reschedule patient appointments in alignment with clinic guidelines and scripts.
  • Verify and update patient demographics, insurance information, and authorizations.
  • Route messages and requests to the appropriate clinical or administrative staff.
  • Maintain compliance with HIPAA and organizational privacy standards.

Professional Development
  • Attend required meetings, in-services, and complete ongoing education, and competency training
  • Engage in team meetings and contribute to process improvement initiatives.
  • Demonstrate flexibility in adapting to changes in policies, technologies, and scheduling needs.
  • Uphold a patient-centered approach and model organizational values in all interactions.

Other Duties
• Please note, while Shriners Children's has established expectations and leading practices for many daily workflows, duties and responsibilities, these are not all inclusive and are subject to change based on the needs of the organization
Compensation is determined based on years of relevant experience and departmental equity.

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