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Patient Services Representative Jobs in Midvale, UT

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Patient Services Representative information

See Midvale, UT salary details

$12

$18

$25

How much do patient services representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for patient services representative in Midvale, UT is $18.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.19 per hour, depending on experience, location, and employer.

What is a patient services representative?

A patient services representative provides customer service at the front desk of a medical office, hospital, or similar health care facility. As a patient services representative, your duties involve scheduling appointments, maintaining charts, processing co-payments, and verifying insurance coverage. Although there are typically minimal educational requirements for the career, some employers or states may require candidates to complete training through an associate degree or post-secondary certificate program. You may also pursue professional certification through the American Association of Medical Assistants (AAMA) to demonstrate your skills and gain a competitive edge. Additional qualifications include excellent communication, customer service, and computer skills.

What is a patient services representative?

A Patient Services Representative is a frontline healthcare support professional who assists patients with administrative tasks such as scheduling appointments, verifying insurance information, and answering questions about services. They act as a liaison between patients and medical staff to ensure smooth and efficient operations in healthcare settings. Their responsibilities often include managing patient records, greeting visitors, handling billing inquiries, and providing information about procedures or policies. Excellent communication, organizational, and customer service skills are essential for success in this role.

What are some common challenges faced by patient services representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

More about Patient Services Representative jobs

What cities near Midvale, UT are hiring for Patient Services Representative jobs?

Cities near Midvale, UT with the most Patient Services Representative job openings:

Patient Services Representative jobs near you
Infographic showing various Patient Services Representative job openings in Midvale, UT as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $38,736 per year, or $18.6 per hour.

Patient Services Representative

Salt Lake City, UT • On-site

Balance Health
See more jobs at Balance Healthexternal

$17 - $21.50/hr

Full-time

Re-posted 5 days ago

Job description

Description:

The Patient Services Representative functions as a member of the patient care team. The position performs clinical tasks and procedures to support the delivery of care and to promote efficient use of the physician's time as well as performs all clerical duties required to complete patient Check-in/Check-out. The Patient Services Representative is responsible for assisting patients obtain services in a timely manner and assuring efficient utilization of the physician's appointment schedule and in the coordination of patient care. This position administers and coordinates referrals and service authorization process, rooming duties and performs other clinic front desk activities. This position will work out of the Provo clinic.

Duties and Responsibilities

  • Complete initial intake and follow-up calls with patients via inbound and outbound calls/dialer to include identifying and resolving patient concerns within the process or product.
  • Processes requests for prescription refills according to established practice.
  • Promptly and accurately reports and refers patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel.
  • Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system.
  • Effectively responds to inquiries from patients, their relatives and/or referring physicians on services and provides accurate information in a timely fashion.
  • Acts as a patient advocate, coordinator and liaison for clinic in dealing with the community.
  • Acts as non-clinical liaison/concierge/navigator for the referred patients in any way the patient needs before, during or after an encounter.
  • Clerical Duties
  • Meet or exceed monthly departmental goals as established by Ops management.
  • Adhere to phone activity/compliance standards to include, HIPAA, ACW, and minimum call volume
Requirements:
  • Knowledge of clinical staffing, office organization operations and functions use of computer word processing and database applications
  • Excellent communication skills by telephone in person and in writing
  • Ability to multitask and maintain records and information
  • Ability to establish and maintain cooperative and effective working relationships
  • Ability to maintain confidentiality of patient Information

Education and Experience

  • Minimum of high school diploma or equivalent
  • Associate degree or equivalent preferred
  • 1+ year of customer service experience
  • 1+ year of medical office experience preferred

About Balance Health

Balance Health empowers people to live full lives by helping them improve and maintain mobility. We do this by bringing together leading podiatrists, orthopedic surgeons, vascular surgeons, and physical therapists and providing them the tools and resources necessary to deliver exceptional patient care. This mission has made us the fastest growing lower-extremity focused Physician Practice.