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Patient Services Associate Jobs in Virginia (NOW HIRING)

Inova Primary Care

Patient Access Associate

Fairfax, VA · On-site

Patient Access Associate 3: The Patient Access Associate 3 provides excellent service by identifying customer needs and fulfilling customer expectations. Performs assigned duties related to patient ...

Inova

Patient Access Associate

Fairfax, VA · On-site

$17.72 - $33.09/hr

Patient Access Associate 3: The Patient Access Associate 3 provides excellent service by identifying customer needs and fulfilling customer expectations. Performs assigned duties related to patient ...

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Patient Services Associate information

See Virginia salary details

$12

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How much do patient services associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for patient services associate in Virginia is $18.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.48 per hour, depending on experience, location, and employer.

What is a patient services associate?

A Patient Services Associate is a healthcare professional responsible for assisting patients with administrative tasks in medical facilities such as hospitals or clinics. Their duties typically include scheduling appointments, verifying insurance information, answering patient inquiries, and managing patient records. They serve as the primary point of contact for patients, ensuring a smooth and positive experience throughout their visit. Strong communication and organizational skills are essential for this role. Patient Services Associates play a crucial part in supporting both patients and medical staff.

What are the key skills and qualifications needed to thrive as a patient services associate?

To thrive as a Patient Services Associate, you need strong organizational, customer service, and administrative skills, typically supported by a high school diploma or equivalent. Familiarity with electronic health records (EHR) systems, scheduling software, and office equipment is commonly required. Outstanding interpersonal communication, problem-solving abilities, and a calm demeanor under pressure are valuable soft skills. These qualities are essential for providing a positive patient experience and ensuring smooth clinic or hospital operations.

What are some common challenges faced by patient services associates, and how can they be effectively managed?

Patient Services Associates often juggle multiple responsibilities such as managing patient check-ins, scheduling appointments, and handling sensitive information, which can lead to a fast-paced and sometimes stressful work environment. Common challenges include dealing with high patient volumes, addressing urgent requests, and ensuring accuracy in patient data entry. Effective communication, strong organizational skills, and the ability to remain calm under pressure are crucial for managing these challenges. Many healthcare organizations provide training and support systems to help Patient Services Associates develop these skills and succeed in their roles.

What is the difference between Patient Services Associate vs Medical Receptionist?

AspectPatient Services AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentClinics, hospitals, healthcare officesMedical offices, clinics, outpatient facilities
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationGreeting patients, scheduling appointments, answering phones, data entry

The Patient Services Associate and Medical Receptionist roles share similar environments and responsibilities, such as patient interaction and appointment scheduling. However, Patient Services Associates often have additional duties like insurance verification and patient communication, making their role slightly broader in healthcare settings.

What are the most commonly searched types of Patient Services jobs in Virginia?

The most popular types of Patient Services jobs in Virginia are:

What cities in Virginia are hiring for Patient Services Associate jobs?

Cities in Virginia with the most Patient Services Associate job openings:

Patient Services Associate jobs near you
Infographic showing various Patient Services Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $39,089 per year, or $18.8 per hour.

Patient Services Coordinator Lead

UVA Health Northern VA & Culpeper

Manassas, VA • On-site

$17.04 - $25.26/hr

Other

Re-posted 15 days ago

Job description


Patient Services Coord Lead
Job Code: PF1240
ABOUT US
We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health's community hospitals, outpatient locations, and provider offices. By combining our team's talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home. As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people's lives every day.
JOB TYPE
Classification: Non Exempt
Supervises Positions:
JOB SUMMARY
The following is a summary of the major essential functions of the job. The team member may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time:Schedules and registrars patients for the outpatient clinic. Verifies eligibility for patients and ensures all pre-authorizations, referrals, and pre-certifications are obtained as necessary Trains new Patient Service Coordinator team members Responsible for daily operations of the front office, quality and outcomes of front office processes and responsibilities, along with leading front office throughput.Serves as a liaison with revenue cycle staff Ensures timely billing and appropriate collections of co-pays, etc. Leads any staff meetings/huddles for front office staff, owns schedule and ensuring coverage for front office as appropriate, and serves as a liaison with supervisor or clinic leader for any front office issues.Perform other job-related duties as directed by the Supervisor or clinic leader.
QUALIFICATIONS
Education: High School Diploma or GED required. Associate's Degree or equivalent combination of education and experience preferred.
Experience: Minimum of 2 years of related experience (admitting, business office, scheduling) required. Previous leadership experience preferred. Refer to the Life Support Training Policy for additional details.
Licensure: None
Additional Skills/Requirements Required: Knowledge of basic medical terminology. Ability to communicate both verbally and in writing and possess a high degree of excellent customer service skills. Background of insurance knowledge is required for certain tasks assigned. Ability to comprehend insurance cards and benefit details. Ability to deal directly with the public in a professional and empathetic manner.
Additional Skills/Requirements Preferred: Proficiency in Windows and Microsoft Office preferred.
Competencies
  • Communications: Communicates effectively with all levels of clinic staff and visitors.
    • Greets and assists visitors to the department.
    • Answers all incoming telephone calls and provides accurate information as needed.
    • Attends assigned meetings and contributes positively to serve as communication ambassadors for the organization.
  • Teamwork:Works within a team to achieve patient and team goals.
    • Shares and initiates regular and professional communication with co-workers.
    • Facilitates and participates in regular staff meetings.
    • Demonstrates a willingness to adjust activities to accommodate the needs of team members/internal customers.
    • Resolves conflicts independently, as appropriate.
    • Accepts responsibility for actions and acts positively upon feedback from others.
The incumbent may be asked to perform additional duties as assigned.
PHYSICAL DEMANDS
Physical Demand Code: Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.
OTHER
  • May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes
  • On call responsibilities as directed: No
  • Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes

The base compensation range for this role is $17.04 - $25.26 hourly.
Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Please note that the pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions.

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