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Patient Services Associate Jobs in Indiana (NOW HIRING)

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Patient Services Associate information

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$12

$18

$23

How much do patient services associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for patient services associate in Indiana is $18.04, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.66 per hour, depending on experience, location, and employer.

What is a patient services associate?

A Patient Services Associate is a healthcare professional responsible for assisting patients with administrative tasks in medical facilities such as hospitals or clinics. Their duties typically include scheduling appointments, verifying insurance information, answering patient inquiries, and managing patient records. They serve as the primary point of contact for patients, ensuring a smooth and positive experience throughout their visit. Strong communication and organizational skills are essential for this role. Patient Services Associates play a crucial part in supporting both patients and medical staff.

What are the key skills and qualifications needed to thrive as a patient services associate?

To thrive as a Patient Services Associate, you need strong organizational, customer service, and administrative skills, typically supported by a high school diploma or equivalent. Familiarity with electronic health records (EHR) systems, scheduling software, and office equipment is commonly required. Outstanding interpersonal communication, problem-solving abilities, and a calm demeanor under pressure are valuable soft skills. These qualities are essential for providing a positive patient experience and ensuring smooth clinic or hospital operations.

What are some common challenges faced by patient services associates, and how can they be effectively managed?

Patient Services Associates often juggle multiple responsibilities such as managing patient check-ins, scheduling appointments, and handling sensitive information, which can lead to a fast-paced and sometimes stressful work environment. Common challenges include dealing with high patient volumes, addressing urgent requests, and ensuring accuracy in patient data entry. Effective communication, strong organizational skills, and the ability to remain calm under pressure are crucial for managing these challenges. Many healthcare organizations provide training and support systems to help Patient Services Associates develop these skills and succeed in their roles.

What is the difference between Patient Services Associate vs Medical Receptionist?

AspectPatient Services AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentClinics, hospitals, healthcare officesMedical offices, clinics, outpatient facilities
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationGreeting patients, scheduling appointments, answering phones, data entry

The Patient Services Associate and Medical Receptionist roles share similar environments and responsibilities, such as patient interaction and appointment scheduling. However, Patient Services Associates often have additional duties like insurance verification and patient communication, making their role slightly broader in healthcare settings.

What are the duties of a patient services associate?

A patient services associate is responsible for scheduling appointments, verifying patient information, checking in and out patients, and managing medical records. They often communicate with patients, insurance companies, and healthcare providers, and may use electronic health record (EHR) systems to ensure accurate documentation and efficient office operations.

What are the most commonly searched types of Patient Services jobs in Indiana?

The most popular types of Patient Services jobs in Indiana are:

What cities in Indiana are hiring for Patient Services Associate jobs?

Cities in Indiana with the most Patient Services Associate job openings:

Patient Services Associate jobs near you
Infographic showing various Patient Services Associate job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,518 per year, or $18 per hour.

Patient Services Representative, Bilingual

Goshen Health

Goshen, IN • On-site

$15.50 - $19.75/hr

Full-time

Re-posted 15 days ago

Goshen Health rating

7.1

Company rating: 7.1 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

381st of 887 rated healthcare providers

Job description

Candidate must be bilingual in Spanish

The Bilingual Patient Services Representative is bilingual in Spanish and performs all accounting duties in the physician’s office that include all patient charges, receipts and collections relative to the professional services rendered to the patients.  Greets, schedules and tracks patients to help the physician function as efficiently as possible.  Establishes and maintains good working relationships with patients, other physician office associates and all Goshen Health staff.  The person in this position demonstrates the knowledge and skills to provide service appropriate to neonate, pediatric, adolescent and geriatric patients.
Position Qualifications

  • Minimum Education: High school graduate or have evidence of the equivalent.

  • Preferred Education: Knowledge of CPT and ICD-9 coding.

  • Minimum Experience: 1 year experience in a related work situation.  Must pass Goshen Health’s standardized Spanish Competency Evaluation

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