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Patient Services Assistant Jobs in South Fulton, GA

Peachtree Orthopedics

Patient Services Lead

Atlanta, GA · On-site

Patient Services Reports To: Patient Services Manager FLSA Status: Non-Exempt Approved Date: June ... * Assist patients with billing-related questions, account balances, payment plans, and accounts ...

PathGroup

Patient Services Technician

Decatur, GA · On-site

$17 - $23.50/hr

Patient Services Technician under the direction of the area supervisor performs daily patient ... * Assist with periodic inventory counts, report shortages and problems to group leader or ...

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How much do patient services assistant jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for patient services assistant in South Fulton, GA is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $21.20 per hour, depending on experience, location, and employer.

What is a patient services assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

What are the key skills and qualifications needed to thrive as a patient services assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What are the main challenges patient services assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

Is being a patient services assistant a stressful job?

Patient Services Assistants often experience a moderate level of stress due to managing patient interactions, scheduling, and administrative tasks in a healthcare environment. The job requires strong communication skills and the ability to handle busy periods, but stress levels can vary based on workload and workplace support.

What are the duties of a patient services assistant?

A patient services assistant is responsible for greeting patients, scheduling appointments, updating patient records, and assisting with administrative tasks in healthcare settings. They often communicate with patients and healthcare staff, use electronic health record systems, and ensure a smooth patient experience.
More about Patient Services Assistant jobs

What cities near South Fulton, GA are hiring for Patient Services Assistant jobs?

Cities near South Fulton, GA with the most Patient Services Assistant job openings:

Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in South Fulton, GA as of June 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 8% Contract, and 2% Nights. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $37,432 per year, or $18 per hour.

Patient Services Lead

Atlanta, GA • On-site

Peachtree Orthopedics
Outpatient Health Care • 201 - 500 employees

8.0

Company rating: 8.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

People enjoy working here

Good employer

Recommended by parents

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Job description


Job Title: Patient Services Lead
Department: Patient Services
Reports To: Patient Services Manager
FLSA Status: Non-Exempt
Approved Date: June 16, 2026
Summary
The Patient Services Lead oversees daily front desk and patient services operations for an assigned clinic location. This role supports a seamless patient experience by combining front-desk administrative duties, financial services, account coordination, site readiness, and operational leadership. The Lead ensures patients are checked in and out efficiently, insurance and demographic information is verified, payments and deposits are collected and posted accurately, billing-related inquiries are addressed appropriately, and site-specific needs such as supplies, maintenance, cleaning, and deliveries are maintained. This position serves as a primary liaison between patients, staff, and leadership while supporting patient satisfaction, financial integrity, compliance, and the mission and values of Peachtree Orthopedics.
Essential Duties and Responsibilities
  • Oversee daily front desk and patient services operations for the assigned clinic location, ensuring consistent patient service, check-in and check-out processes, and adherence to organizational standards.
  • Provide site-level oversight, training, mentoring, and support to Patient Services Coordinators while promoting a professional and welcoming patient experience.
  • Greet, check in, and check out patients; maintain waiting room cleanliness; manage deliveries; and support visitor screening and front desk readiness.
  • Verify and update patient insurance and demographic information, obtain referrals when applicable, collect and post payments accurately, and schedule follow-up appointments and ancillary services.
  • Process co-pays, patient balances, deposits, daily collections, reconciliation activities, and courier-ready deposits with accuracy and accountability.
  • Assist patients with billing-related questions, account balances, payment plans, and accounts receivable concerns in collaboration with internal resources and the Billing Customer Service team.
  • Complete daily schedule scrub activities, create Daily Balance Sheets for upcoming appointments, print required schedules and tracking sheets, and coordinate completion of site-level schedule scrub tasks.
  • Maintain facility appearance and function, including waiting areas, patient check-in stations, supply inventory, courier deliveries, mail, and package logging and distribution.
  • Serve as the point of contact for on-site operational issues and escalate concerns as needed to the Patient Services Manager and/or Director of Patient Services.
  • Ensure compliance with HIPAA, OSHA, organizational policies, insurance and billing procedures, and internal front-end processes.
  • Support communication and collaboration between front desk staff, clinical staff, physicians, and leadership while contributing to departmental meetings, quality initiatives, performance evaluations, system implementations, and process improvements.
  • Other duties as assigned.
Qualifications
  • High school diploma or GED required; Associate degree in Healthcare, Business, or a related field preferred.
  • Minimum of one to two years of healthcare front desk, patient services, registration, or related experience required.
  • Familiarity with insurance plans, medical terminology, insurance verification, time-of-service collections, check-in and check-out processes, and scheduling of ancillary services preferred.
  • Proficiency with computers, Microsoft Office applications, and EMR systems required.
  • Ability to speak clearly, write professionally, interpret instructions and documentation, and communicate effectively with patients, staff, providers, vendors, and leadership.
  • Strong customer service, organizational, leadership, teamwork, dependability, productivity, and problem-solving skills required.
  • Ability to multitask in a fast-paced clinical environment while maintaining empathy, professionalism, confidentiality, accuracy, and attention to detail.
  • Ability to read and comprehend instructions, correspondence, and memos; sort and file materials alphabetically and numerically; perform basic mathematical calculations; and apply common sense understanding to written and oral instructions.
Supervisory Responsibilities
Directly supervises Patient Services Coordinators and oversees front desk operations for the assigned clinic location. This role provides guidance, training, coaching, performance feedback, and site-level support to ensure alignment with Peachtree Orthopedics standards and patient service excellence.
Certificates, Licenses, Registrations
None required.
Physical Demands & Work Environment
This position requires regular sitting, standing, walking, computer use, and frequent patient interaction in a clinical setting. Employees are regularly required to use hands and arms and may occasionally lift or move up to 30 pounds. Extended periods of computer use and patient interaction are common. The role may require travel to multiple clinic locations and participation in staff development and training sessions. Work is performed in a clinical environment with moderate noise levels and frequent interaction with patients, staff, and providers. The ability to adapt to operational changes, technology updates, and evolving patient needs is essential. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Work Schedule
The anticipated work schedule for this position is:
  • Monday through Friday: 6:45 a.m. - 5:00 p.m., based on clinic and operational needs.
  • Saturday Clinic and Urgent Ortho coverage: 8:00 a.m. - 12:00 p.m., as needed.
  • Saturday MRI Clinic coverage: 6:30 a.m. - 1:00 p.m., as needed.

Work schedules may vary based on patient volume, staffing levels, provider schedules, business demands, and operational requirements. Additional hours, schedule adjustments, and coverage assignments may be required to support organizational needs.
Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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