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Patient Service Jobs in Virginia (NOW HIRING)

Patient First

Patient Service Representative

Sterling, VA · On-site

$20 - $23/hr

Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and insurance ...

Patient First

Patient Service Representative

Chester, VA · On-site

$18.75 - $21.25/hr

Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and insurance ...

Patient First

Patient Service Representative

Richmond, VA · On-site

$18.75 - $21.25/hr

Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and insurance ...

Patient First

Patient Service Representative

Chester, VA · On-site

$18.75 - $21.25/hr

Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and insurance ...

Patient First

Patient Service Representative

Richmond, VA · On-site

$18.75 - $21.25/hr

Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and insurance ...

Patient First

Patient Service Representative

Lake Ridge, VA · On-site

$17.50 - $22/hr

Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and insurance ...

Patient First

Patient Service Representative

Sterling, VA · On-site

$20 - $23/hr

Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and insurance ...

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Patient Service information

See Virginia salary details

$12

$21

$29

How much do patient service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for patient service in Virginia is $21.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.88 per hour, depending on experience, location, and employer.

What is a patient service?

Patient Service Representatives are healthcare professionals who serve as a liaison between patients and medical staff. They are responsible for scheduling appointments, checking in patients, verifying insurance information, and answering patient inquiries. Their role is vital in ensuring a smooth and positive experience for patients while maintaining accurate records and upholding confidentiality. Excellent communication and organizational skills are essential for this job.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with practice management software, electronic health records (EHR) systems, and scheduling tools is typically required. Exceptional communication, empathy, and problem-solving abilities help you effectively assist patients and coordinate with healthcare teams. These skills are crucial for ensuring a positive patient experience, efficient office operations, and accurate information management.

What are some common challenges faced in a patient service role, and how can they be managed effectively?

In a Patient Service role, professionals often encounter challenges such as managing high patient volumes, handling sensitive information, and addressing diverse patient needs with empathy. Effective time management, strong communication skills, and a patient-centered approach are key to overcoming these obstacles. Building good relationships with clinical staff and staying organized help ensure smooth workflow and positive patient experiences. Regular training on privacy policies and conflict resolution can further support success in this dynamic environment.

What is the difference between Patient Service vs Medical Assistant?

AspectPatient ServiceMedical Assistant
CredentialsTypically no formal certification requiredCertified or registered in many cases
Work EnvironmentFront desk, reception, scheduling in clinics or hospitalsClinical and administrative tasks in medical offices
Employer & IndustryHospitals, clinics, healthcare facilitiesDoctors' offices, clinics, outpatient centers
Primary FocusPatient check-in, scheduling, customer serviceAssisting with exams, taking vital signs, administrative duties

While both roles involve patient interaction, Patient Service focuses on front desk and administrative support, whereas Medical Assistants perform clinical tasks alongside administrative duties. Understanding these differences helps in choosing the right career path in healthcare.

What are the most commonly searched types of Patient Service jobs in Virginia?

The most popular types of Patient Service jobs in Virginia are:

Patient Service jobs near you
Infographic showing various Patient Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,095 per year, or $21.2 per hour.

Patient Service Representative

Patient First

Fredericksburg, VA • On-site

$20 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Patient First rating

7.4

Company rating: 7.4 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

269th of 888 rated healthcare providers

Job description

Patient Service Representative

Patient First is currently seeking full-time Patient Service Representatives for its newest Northern Virginia center in Fredericksburg, VA, scheduled to open late summer / early fall 2026.

The responsibilities of this job include, but are not limited to, the following:

  • Assisting patients using the kiosk prior to registration.
  • Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
  • Respectfully handling Physician and Nurse requests in a timely manner.
  • Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed.
  • Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
  • Verifying all patient demographic, health, pharmacy, and insurance information.
  • Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
  • Referring billing questions to the appropriate parties as needed.
  • Collecting money and issuing receipts for a patient's visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
  • Discharging the patient and processing incurred charges.
  • Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
  • Receiving, sending, and distributing correspondence as directed.
  • Filing and scanning medical documents and office forms as directed.
  • Completing assigned checklists and Policy Manager tasks within the assigned shift.
  • Answering all incoming calls and distributing messages in a timely manner.
  • Assisting with other assignments as directed.
  • Demonstrating an efficient understanding of the electronic medical record system.
  • Receiving, moving, and stocking ordered supplies.
  • Cleaning the front office work area and other maintenance assignments as directed.
  • Verifying daily reports are run at the end of the day.
  • Attending staff meetings as directed.
  • Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
  • Operating, using, and maintaining medical and office equipment as trained.
  • Participating in maintenance assignments when necessary and as directed.
  • Providing positive, warm, and friendly service in all interactions.
  • Completing other duties as directed

Minimum education and professional requirements include, but are not limited to, the following:

  • Must be 18 years of age or older.
  • Basic typing skills.
  • Minimum one year of clerical experience preferred.
  • High school graduate or equivalent.
  • Ability to sit, stand, and walk for up to 7 hours at a time.
  • Ability to lift up to 25 pounds.
  • Excellent visual, verbal, written, and typed communication skills.
  • Ability to prioritize and multitask.
  • Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary Range: $20.00 - $23.00, depending on experience.

Benefits and Other Compensation:

• Health, Dental and Vision insurance for employees and dependents

• Disability, Life and Long Term care insurance

• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)

• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank

• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked

• Discounted medical treatment at any Patient First location for employees and immediate family

• Bonuses include:

- Recruitment bonus

- Patient Care Performance bonus (center employees only)

- Weekend bonus (center employees only)

What Patient First employees say

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