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Patient Service Jobs in Massachusetts (NOW HIRING)

UMR

Patient Service Specialist

Boston, MA · On-site

$17.75 - $24.25/hr

Patient Service Specialist Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve ...

Brownhealth

Patient Service Representative

Taunton, MA · On-site

$18.13 - $29.90/hr

The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets patients ...

Eye Care Specialists

Patient Service Representative

Norwood, MA · On-site

$19.75 - $25.25/hr

Patient Service Representative - Norwood & Norfolk Locations Eye Care Specialists is seeking a friendly, dependable, and organized Patient Service Representative to join our team. This position will ...

UnitedHealthcare

Patient Service Specialist

Boston, MA · On-site

$17.75 - $24.25/hr

Patient Service Specialist Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve ...

Reliant Medical Group

Patient Service Specialist

Boston, MA · On-site

$17.75 - $24.25/hr

Patient Service Specialist Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve ...

Genoa Telepsychiatry

Patient Service Specialist

Boston, MA · On-site

$17.75 - $24.25/hr

Patient Service Specialist Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve ...

divvyDOSE

Patient Service Specialist

Boston, MA · On-site

$17.75 - $24.25/hr

Patient Service Specialist Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve ...

ZOLL LifeVest

Patient Service Representative

Boston, MA · On-site

$19 - $24.25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Worcester, MA · On-site

$17.50 - $22.25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Worcester, MA · On-site

$17.50 - $22.25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Boston, MA · On-site

$19 - $24.25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

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Patient Service information

See Massachusetts salary details

$13

$23

$32

How much do patient service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for patient service in Massachusetts is $23.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.19 per hour, depending on experience, location, and employer.

What is a patient service?

Patient Service Representatives are healthcare professionals who serve as a liaison between patients and medical staff. They are responsible for scheduling appointments, checking in patients, verifying insurance information, and answering patient inquiries. Their role is vital in ensuring a smooth and positive experience for patients while maintaining accurate records and upholding confidentiality. Excellent communication and organizational skills are essential for this job.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with practice management software, electronic health records (EHR) systems, and scheduling tools is typically required. Exceptional communication, empathy, and problem-solving abilities help you effectively assist patients and coordinate with healthcare teams. These skills are crucial for ensuring a positive patient experience, efficient office operations, and accurate information management.

What are some common challenges faced in a patient service role, and how can they be managed effectively?

In a Patient Service role, professionals often encounter challenges such as managing high patient volumes, handling sensitive information, and addressing diverse patient needs with empathy. Effective time management, strong communication skills, and a patient-centered approach are key to overcoming these obstacles. Building good relationships with clinical staff and staying organized help ensure smooth workflow and positive patient experiences. Regular training on privacy policies and conflict resolution can further support success in this dynamic environment.

What is the difference between Patient Service vs Medical Assistant?

AspectPatient ServiceMedical Assistant
CredentialsTypically no formal certification requiredCertified or registered in many cases
Work EnvironmentFront desk, reception, scheduling in clinics or hospitalsClinical and administrative tasks in medical offices
Employer & IndustryHospitals, clinics, healthcare facilitiesDoctors' offices, clinics, outpatient centers
Primary FocusPatient check-in, scheduling, customer serviceAssisting with exams, taking vital signs, administrative duties

While both roles involve patient interaction, Patient Service focuses on front desk and administrative support, whereas Medical Assistants perform clinical tasks alongside administrative duties. Understanding these differences helps in choosing the right career path in healthcare.

What are the most commonly searched types of Patient Service jobs in Massachusetts?

The most popular types of Patient Service jobs in Massachusetts are:

Patient Service jobs near you
Infographic showing various Patient Service job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,574 per year, or $23.4 per hour.

Patient Service Representative

Taunton, MA • On-site

Brown University Health
Hospitals

6.7

Company rating: 6.7 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

532nd of 895 rated healthcare providers

People enjoy working here

Recommended by parents

Respectful managers

Learn more about Brown University Healthexternal

$18.13 - $29.90/hr

Other

Posted 9 days ago

Job description

Patient Service Representative

The Patient Service Representative reports to the Practice Manager. The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets patients, performs registration check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES:

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Oversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed.
  • Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
  • Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
  • Provides clerical support for the practice.
  • Orients and serves as a resource to new employees regarding department policies and procedures.
  • Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
  • Protects and preserves the patient's right to privacy and confidentiality.
  • Travel to satellite offices to perform duties may be required.
  • Performs other related duties as required.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE: Knowledge normally acquired through completion of two year Medical Office Management/Medical Secretary program or equivalent experience in a physician's medical office practice. Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.

EXPERIENCE: Two years experience in a physician's medical office practice. Proficient in English language and computer appointment scheduling skills; Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Healthcare environment such as physicians' medical office practice and ancillary healthcare enterprises. Works with medical office equipment and has direct patient contact. Any potential hazards are minimized by adherence to established safety procedures and precautions including use safety equipment and protective clothing. Walks and stands intermittently throughout the day.May be exposed to electrical and energy hazards.May lift and position patients, and lift supplies up to 50 pounds

INDEPENDENT ACTION: Incumbent functions independently within a broad scope of department policies and practices, generally refer specific problems to supervisor only where clarification of departmental policies and procedures may be required.

SUPERVISORY RESPONSIBILITY: None.

Pay Range: $18.13-$29.90

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: 72 Washington Street - 72 Washington Street Taunton, Massachusetts 02780

Work Type: 8am-4:30pm

Work Shift: Day

Daily Hours: 8 hours

Driving Required: No

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