ZipRecruiter

Log In

1

Patient Service Jobs in Indiana (NOW HIRING)

Imh

$17.86 - $23.22/hr

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative ...

ZOLL LifeVest

Patient Service Representative

South Bend, IN · On-site

$17.25 - $21.75/hr

Patient Service Representative (PSR) Flexible Position! Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All ...

Franciscan Alliance

Patient Service Representative

Carmel, IN · On-site

$17.50 - $22.25/hr

Franciscan Health Carmel 12188 B N Meridian St Carmel, Indiana 46032 Patient Service Representatives (PSRs) play a critical role in our Physician Offices. They are the first point of contact with ...

Imh

$17.86 - $23.22/hr

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative ...

next page

Showing results 1-20

All JobsPatient Service JobsPatient Service Jobs in Indiana

Patient Service information

See Indiana salary details

$11

$20

$27

How much do patient service jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for patient service in Indiana is $20.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.97 per hour, depending on experience, location, and employer.

What is the difference between Patient Service vs Medical Assistant?

AspectPatient ServiceMedical Assistant
CredentialsTypically no formal certification requiredCertified or registered in many cases
Work EnvironmentFront desk, reception, scheduling in clinics or hospitalsClinical and administrative tasks in medical offices
Employer & IndustryHospitals, clinics, healthcare facilitiesDoctors' offices, clinics, outpatient centers
Primary FocusPatient check-in, scheduling, customer serviceAssisting with exams, taking vital signs, administrative duties

While both roles involve patient interaction, Patient Service focuses on front desk and administrative support, whereas Medical Assistants perform clinical tasks alongside administrative duties. Understanding these differences helps in choosing the right career path in healthcare.

What does patient service do?

Patient service professionals assist patients by scheduling appointments, verifying insurance, answering questions, and providing information about healthcare services. They work in healthcare settings to ensure a positive patient experience and often use computer systems and communication skills to support clinical staff and patients. Strong organizational skills and knowledge of healthcare procedures are important for this role.

Is being a patient service representative hard?

Patient service representatives typically handle scheduling, patient inquiries, and insurance verification, requiring strong communication and organizational skills. The job can be fast-paced and may involve managing difficult situations, but it generally does not require extensive physical effort or advanced technical training. Success depends on interpersonal skills and the ability to stay organized under pressure.

How do I become a patient service rep?

To become a patient service representative, typically a high school diploma or equivalent is required, and relevant skills include communication, customer service, and computer proficiency. Some employers may prefer candidates with healthcare or medical office experience, and on-the-job training is common. Certification programs in medical office administration can enhance job prospects.

What are some common challenges faced in a Patient Service role, and how can they be managed effectively?

In a Patient Service role, professionals often encounter challenges such as managing high patient volumes, handling sensitive information, and addressing diverse patient needs with empathy. Effective time management, strong communication skills, and a patient-centered approach are key to overcoming these obstacles. Building good relationships with clinical staff and staying organized help ensure smooth workflow and positive patient experiences. Regular training on privacy policies and conflict resolution can further support success in this dynamic environment.

What's the easiest healthcare job to get?

Patient Service roles, such as patient registration or front desk receptionist, are generally among the easiest healthcare jobs to obtain because they often require minimal formal education and on-the-job training. These positions typically focus on customer service skills and basic administrative tasks, making them accessible entry points into healthcare employment.

What are Patient Service Representatives?

Patient Service Representatives are healthcare professionals who serve as a liaison between patients and medical staff. They are responsible for scheduling appointments, checking in patients, verifying insurance information, and answering patient inquiries. Their role is vital in ensuring a smooth and positive experience for patients while maintaining accurate records and upholding confidentiality. Excellent communication and organizational skills are essential for this job.

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with practice management software, electronic health records (EHR) systems, and scheduling tools is typically required. Exceptional communication, empathy, and problem-solving abilities help you effectively assist patients and coordinate with healthcare teams. These skills are crucial for ensuring a positive patient experience, efficient office operations, and accurate information management.
What are the most commonly searched types of Patient Service jobs in Indiana? The most popular types of Patient Service jobs in Indiana are:
Patient Service jobs near you
Patient Service Representative

Patient Service Representative

NORTHSHORE HEALTH CENTERS

Hammond, IN • On-site

$16.75 - $21.25/hr

Other

Posted 11 days ago

Job description

Summary/Objective
The Patient Service Representative is the first point of contact between NorthShore Health Centers and its patients. Job duties of patient service representatives include greeting visitors and patients, registering patients, scheduling appointments and collecting patient co-payments and sliding fee payments while providing excellent customer service.
Essential Functions
  • Greets patients and visitors in a cordial and friendly manner, determines purpose of visit and directs them to appropriate department to ensure a positive customer service experience.
  • Follow HIPAA policy guidelines at all times ensuring protection of confidential information.
  • Registers new and established patients, inputting all pertinent patient information accurately, and obtains written consent for release of patient medical records.
  • Completes financial screenings for patients who are uninsured or underinsured, utilizing all appropriate financial information, to ensure patients receive healthcare services that are affordable.
  • Verifies patient health benefits, i.e. Medicaid, Medicare, or commercial insurance to ensure the health services the patient is receiving during their visit is covered under the plan; for billing and collection accuracy.
  • Submit prior-authorization request through insurance company if needed based on specialty/department
  • Collects all insurance co-pays and sliding fee payments for services rendered to each patient at the time of visit, and collects on any past due balances.
  • Checks out patients and schedules follow-up visit, as required, using appropriate scheduling template guidelines, to allow ample time for providers to perform quality patient care.
  • Communicates patient wait times with patients, and if excessive, gives other options for patients to pursue.
  • Educates patients on all services that are provided at NorthShore.
  • Balances money collected for patient services at the end of the work day, to ensure that all funds collected are allocated properly.
  • Answers incoming calls in a courteous and professional manner, addresses the nature of the call, and directs to appropriate department to ensure good customer satisfaction.
  • Attends meetings and training sessions as required.
  • Maintains a working knowledge of practice policies and procedures.
  • Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, some which are continuing while others are occasional in nature.

*These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion.
Competencies
  • Planning and strategic foresight
  • Responsible Decision Making
  • Integrity and accountability
  • Innovation and creativity
  • Adaptive and flexible
  • Leadership, teamwork, and conflict resolution
  • Professionalism and work ethic
  • Empathy

Work Environment
Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.
Travel
Travel outside of Northshore locations will be rare for this position.
Role Qualifications
  • Must be at least 18 years of age
  • Must have reliable transportation
  • High school diploma or equivalent

Preferred Experience Requirements
Two years of experience working within a healthcare setting.
Minimum Education Requirements
High school diploma or equivalent
Preferred Education Requirement
Associate's degree in business, or healthcare related studies
Required Skills
  • Ability to analyze situations and solve problems at strategic and tactical levels
  • Excellent interpersonal and customer service skills
  • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
  • Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
  • Practiced at organization and planning
  • Employ Critical thinking and problem solving
  • Maintains composure and operates with emotional intelligence
  • Ethical reasoning and decision-making
  • Strong attention to detail
  • Receptive and responsive to feedback
  • Excellent verbal and written communication skills
  • Time management, prioritization, and sense of urgency
  • Proficient with Microsoft Office Suite or related software

Physical Requirements
While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

Apply