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Patient Service Representative Jobs in Poway, CA

360 Physical Therapy

Patient Service Rep

El Cajon, CA · On-site

$18 - $20/hr

Patient Services Representative Physical Rehabilitation Network (PRN) and its Family of Brands is seeking to recruit & hire a Patient Services Representative. PRN brings together some of the most ...

360 Physical Therapy

Patient Service Rep

El Cajon, CA · On-site

$18 - $20/hr

Patient Services RepresentativePhysical Rehabilitation Network (PRN) and its Family of Brands is seeking to recruit & hire a Patient Services Representative. PRN brings together some of the most ...

360 Physical Therapy

Patient Service Rep

El Cajon, CA · On-site

$18 - $20/hr

Patient Services RepresentativePhysical Rehabilitation Network (PRN) and its Family of Brands is seeking to recruit & hire a Patient Services Representative. PRN brings together some of the most ...

TrueCare

Patient Service Representative

Vista, CA · On-site

$23 - $32.20/hr

Join our mission-driven team as a Patient Service Representative and help make a meaningful impact in the lives of patients who need it most. Your Role & Impact The Patient Service Representative ...

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All JobsPatient Service Representative JobsPatient Service Representative Jobs in Poway, CA

Patient Service Representative information

See Poway, CA salary details

$13

$20

$27

How much do patient service representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for patient service representative in Poway, CA is $20.20, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $21.88 per hour, depending on experience, location, and employer.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer candidates with previous experience in customer service or healthcare, and on-the-job training is often provided. Certification is not usually required but can enhance job prospects.

Is it hard to be a patient service representative?

Being a patient service representative involves handling administrative tasks, communicating with patients, and managing scheduling, which can be demanding but manageable with good organizational and communication skills. The role often requires attention to detail, multitasking, and familiarity with medical office software, but it generally does not require advanced technical training.

What are popular job titles related to Patient Service Representative jobs in Poway, CA?

For Patient Service Representative jobs in Poway, CA, the most frequently searched job titles are:

What cities near Poway, CA are hiring for Patient Service Representative jobs?

Cities near Poway, CA with the most Patient Service Representative job openings:

Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Poway, CA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $42,016 per year, or $20.2 per hour.

Patient Service Rep

360 Physical Therapy

El Cajon, CA • On-site

$18 - $20/hr

Other

Medical, Dental, Vision, PTO

Posted 18 days ago

Job description

Patient Services Representative

Physical Rehabilitation Network (PRN) and its Family of Brands is seeking to recruit & hire a Patient Services Representative.

PRN brings together some of the most trusted PT brands across the West and Central U.S. Whether in the clinic or behind the scenes, we’re all about personalized care, smart clinical insight, and making every patient feel supported from start to finish.

As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Brand: Spine & Sport Physical Therapy Pay: $18-20/hr (benefits offered) Schedule: Full time - clinic is open M-F 6am-6pm Location: 1625 E. Main St. El Cajon, CA 92021

Duties & Responsibilities
  • Greet and welcome patients with professionalism and warmth.
  • Schedule appointments and manage patient inquiries both in person and over the phone.
  • Collect and verify patient information, insurance details, and necessary documentation accurately.
  • Help create a positive work environment and clinic culture by ensuring the patient’s needs are taken care of during transitional periods of therapy. Help provide customer service, a smile.
  • Maintain patient records and ensure all documentation is complete and accurate.
  • Assist in keeping front office area neat, tidy and organized.
  • Coordinate with clinical staff to ensure seamless patient experience.
  • Assist front office with front office tasks when down time occurs including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
  • Liaise effectively between patients, clinical staff, and other departments within the facility.
  • Communicate clearly and professionally to address patient concerns or questions.
  • Maintain a clean and organized reception area.
  • Assist in managing inventory and ordering office supplies as needed.
  • Participate in team meetings and contribute ideas for process improvement.
  • Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies.
Skills & Qualifications
  • High school diploma or equivalent; additional education in healthcare administration is a plus.
  • Proven experience in a customer service role; healthcare setting preferred.
  • Proficiency in using office software and scheduling systems.
  • Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
  • Attention to detail and accuracy in handling patient information and documentation.

We offer a comprehensive and competitive compensation package designed to support both personal and professional well being. Team members enjoy full scale benefits—including robust Medical, Vision, and Dental plans—along with paid time off, clinical incentive opportunities, and student loan repayment options. We are committed to your continued growth and success, providing professional development resources and ongoing clinical education support.

At PRN, you’ll be part of a supportive, mission driven environment dedicated to excellence in patient care and the success of every member of our team.

Note: This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of management.

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