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Patient Service Representative Jobs in Kankakee, IL

Morris Hospital

CLINIC FLOAT PATIENT SERVICE REP

Morris, IL · On-site

$17 - $21.50/hr

Under the general and direct supervision of the Supervisor or Healthcare Center Manager, the Patient Service Representative provides clerical, secretarial and receptionist support for the clinic ...

Morris Hospital

CLINIC FLOAT PATIENT SERVICE REP

Morris, IL · On-site

$17 - $21.50/hr

Under the general and direct supervision of the Supervisor or Healthcare Center Manager, the Patient Service Representative provides clerical, secretarial and receptionist support for the clinic ...

Saintfrancis

Patient Service Representative (LPCH)

Campus, IL · On-site

$17 - $21.75/hr

... patient support services including patient appointments, prescription requests, office visits, phone calls, letters, and communication documentation. Minimum Education: High school diploma or GED ...

Morris Hospital

Patient Services Rep

Morris, IL · On-site

$18.30 - $27.45/hr

Under the general and direct supervision of the Healthcare Center Manager, the Patient Service Representative provides clerical support for the clinic independently and with minimum supervision.

Morris Hospital

Patient Services Rep

Morris, IL

$17 - $21.50/hr

Under the general and direct supervision of the Healthcare Center Manager, the Patient Service Representative provides clerical support for the clinic independently and with minimum supervision.

Morris Hospital

Patient Services Rep

Morris, IL · On-site

$17 - $21.50/hr

Under the general and direct supervision of the Healthcare Center Manager, the Patient Service Representative provides clerical support for the clinic independently and with minimum supervision.

Morris Hospital

Patient Services Rep

Morris, IL · On-site

$17 - $21.50/hr

Under the general and direct supervision of the Healthcare Center Manager, the Patient Service Representative provides clerical support for the clinic independently and with minimum supervision.

Morris Hospital

Patient Services Rep

Morris, IL

$17 - $21.50/hr

Under the general and direct supervision of the Healthcare Center Manager, the Patient Service Representative provides clerical support for the clinic independently and with minimum supervision.

Morris Hospital

PATIENT SERVICES REPRESENTATIVE

Morris, IL · On-site

$17 - $21.50/hr

Under the general and direct supervision of the Healthcare Center Manager, the Patient Service Representative provides clerical support for the clinic independently and with minimum supervision.

Dacotah Bank

Customer Service Representative

Morris, IL · On-site

$15.50 - $21/hr

As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build trusted relationships and help them achieve their financial goals. In this role, you will be ...

Circle K

Customer Service Representative

Clifton, IL · On-site

$15.25 - $20.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Beecher, IL · On-site

$15 - $20.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Kankakee, IL · On-site

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

U-Haul

Customer Service Representative

Kankakee, IL · On-site

$15 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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Patient Service Representative information

See Kankakee, IL salary details

$12

$18

$25

How much do patient service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient service representative in Kankakee, IL is $18.98, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.58 per hour, depending on experience, location, and employer.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer candidates with previous experience in customer service or healthcare, and on-the-job training is often provided. Certification is not usually required but can enhance job prospects.

Is it hard to be a patient service representative?

Being a patient service representative involves handling administrative tasks, communicating with patients, and managing scheduling, which can be demanding but manageable with good organizational and communication skills. The role often requires attention to detail, multitasking, and familiarity with medical office software, but it generally does not require advanced technical training.

What job categories do people searching Patient Service Representative jobs in Kankakee, IL look for?

The top searched job categories for Patient Service Representative jobs in Kankakee, IL are:

What cities near Kankakee, IL are hiring for Patient Service Representative jobs?

Cities near Kankakee, IL with the most Patient Service Representative job openings:

Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Kankakee, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,486 per year, or $19 per hour.

Patient Service Representative

COMMUNITY HEALTH PARTNERSHIP OF ILLINOIS

Kankakee, IL • On-site

$15 - $18/hr

Full-time

Re-posted 6 days ago

Job description

Position: Full-time Patient Service Representative - Bilingual

Location: Kankakee, IL

Community Health Partnership of Illinois is a is a non-profit organization that provides primary health care to migrant farmworkers and other medically underserved populations throughout northern and central Illinois that specializes in primary preventative medical, dental, and behavioral health service. Our focus is delivering quality, culturally responsive health care services to our patients, caregivers, and partners in the communities we serve.

We are seeking a friendly and organized Front Office Assistant to join our team. The Front Office Assistant will be responsible for providing excellent customer service to all guests and visitors that come to our office. The ideal candidate will have strong communication skills, be able to multitask effectively, and have a professional demeanor.

Key responsibilities:

- Greet and assist guests and visitors as they arrive at the office- Answer and direct phone calls in a professional and courteous manner- Maintain a clean and organized front desk area- Schedule appointments and manage the office calendar- Assist with administrative tasks as needed, such as filing, data entry, and photocopying- Handle incoming and outgoing mail- Stock and maintain office supplies- Ensure all visitors sign in and out of the office- Assist with special projects and events as needed

Qualifications:

  • - High school diploma or equivalent
  • - Previous experience in a customer service or administrative role preferred
  • - Strong communication and interpersonal skills
  • - Proficient in Microsoft Office applications
  • - Ability to multitask and prioritize tasks effectively
  • - Professional and friendly demeanor
  • -Bilingual Spanish/English required

Licenses & Certifications:

  • Valid Driver's license and automobile insurance.
  • CPR certification within 90 days of employment and current certification thereafter. Annual OSHA/HIPPA training in accordance with the CHP OSHA/HIPPAmanual.
  • Annual TB test in accordance with CHP TB policy and procedures. Hepatitis B vaccination/waiver in accordance with CHP Hepatitis B vaccination/waiver protocol. 

If you are a motivated and detail-oriented individual with a passion for customer service, we would love to hear from you. Please submit your resume and a cover letter detailing why you would be a great fit for the Front Office Assistant position.