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Patient Service Representative Jobs in Mount Prospect, IL

Duly Health and Care

Patient Service Rep

Lisle, IL · On-site

$15.10 - $22.70/hr

Patient Service Representative- Lisle Full Time Clinic Hours: Monday through Friday 8:00am-4:30pm The Patient Service Representative serves as a key point of contact for patients, delivering ...

ZOLL LifeVest

Patient Service Representative

Niles, IL · On-site

$17.50 - $22.25/hr

Patient Service Representative (PSR) ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representative as an independent contract worker to train patients on the ...

ZOLL LifeVest

Patient Service Representative

Great Lakes, IL · On-site

$17 - $21.50/hr

Patient Service Representative (PSR) ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representative as an independent contract worker to train patients on the ...

New

ZOLL LifeVest

Patient Service Representative

Naperville, IL · On-site

$17.50 - $22.25/hr

Patient Service Representative (PSR) Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed ...

ZOLL LifeVest

Patient Service Representative

North Chicago, IL · On-site

$16.75 - $21.50/hr

Patient Service Representative (PSR) Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed ...

ZOLL LifeVest

Patient Service Representative

Naperville, IL · On-site

$17.50 - $22.25/hr

Patient Service Representative (PSR) Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed ...

ZOLL LifeVest

Patient Service Representative

North Chicago, IL · On-site

$16.75 - $21.50/hr

Patient Service Representative (PSR) Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed ...

ZOLL Medical

Patient Service Representative

North Chicago, IL · On-site

$16.75 - $21.50/hr

Patient Service Representative (PSR) Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed ...

Dulyhealthandcare

Patient Service Rep

Lisle, IL

$15.10 - $22.70/hr

Patient Service Representative- Lisle Full Time Clinic Hours: Monday through Friday 8:00am-4:30pm Responsibilities: The Patient Service Representative serves as a key point of contact for patients ...

Dulyhealthandcare

Patient Service Rep

Glen Ellyn, IL · On-site

$15.10 - $22.70/hr

Job Summary Patient Service Representative- Glen Ellyn Hours of operation for Clinic: 6:45am -8pm The Patient Service Representative serves as a key point of contact for patients, delivering ...

Duly Health and Care

Patient Service Rep

Lisle, IL · On-site

$15.10 - $22.70/hr

Patient Service Representative- Lisle Full Time Clinic Hours: Monday through Friday 8:00am-4:30pm Responsibilities: The Patient Service Representative serves as a key point of contact for patients ...

Duly Health and Care

Patient Service Rep

Glen Ellyn, IL · On-site

$15.10 - $22.70/hr

Job Summary Patient Service Representative- Glen Ellyn The Patient Service Representative serves as a key point of contact for patients, delivering exceptional customer service and ensuring smooth ...

RadNet

Patient Service Representative

Lombard, IL · On-site

$23/hr

Patient Service Representative Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training ...

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All JobsPatient Service Representative JobsPatient Service Representative Jobs in Mount Prospect, IL

Patient Service Representative information

See Mount Prospect, IL salary details

$13

$19

$26

How much do patient service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient service representative in Mount Prospect, IL is $19.62, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $21.25 per hour, depending on experience, location, and employer.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer candidates with previous experience in customer service or healthcare, and on-the-job training is often provided. Certification is not usually required but can enhance job prospects.

Is it hard to be a patient service representative?

Being a patient service representative involves handling administrative tasks, communicating with patients, and managing scheduling, which can be demanding but manageable with good organizational and communication skills. The role often requires attention to detail, multitasking, and familiarity with medical office software, but it generally does not require advanced technical training.

What job categories do people searching Patient Service Representative jobs in Mount Prospect, IL look for?

The top searched job categories for Patient Service Representative jobs in Mount Prospect, IL are:

What cities near Mount Prospect, IL are hiring for Patient Service Representative jobs?

Cities near Mount Prospect, IL with the most Patient Service Representative job openings:

Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Mount Prospect, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $40,806 per year, or $19.6 per hour.

Patient Service Representative

Addison Group

Mundelein, IL • On-site

$20 - $22/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 23 days ago

Key responsibilities

  • Support daily front desk and patient-facing operations, including registration, scheduling, insurance verification, payments, and patient flow.

  • Greet, assist, and process patients during check-in and check-out, including updating records and collecting payments.

  • Answer incoming calls, respond to patient questions, and coordinate with clinical staff to maintain efficient clinic operations.

Job description

Patient Service Representative

Job Title: Patient Service Representative

Industry: Healthcare / Medical

Location (city, state): Chicago, IL

Assignment Type: Contract-to-Hire

Pay: $20–$22/hour

Work Schedule: Monday–Friday, 8-hour shifts scheduled between the following hours: Monday 6:30 AM–6:30 PM; Tuesday–Thursday 6:30 AM–5:00 PM; Friday 6:30 AM–4:30 PM

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a busy healthcare organization seeking experienced Patient Service Representatives to join their team. This is a high-volume medical environment where employees will have frequent interaction with patients, providers, and clinical staff. The ideal candidate is dependable, personable, comfortable multitasking, and able to remain professional in a fast-paced setting.

Job Description:

The Patient Service Representative will support daily front desk and patient-facing operations, including registration, scheduling, insurance verification, payments, and patient flow. This role is ideal for someone with previous medical office experience who is comfortable managing multiple priorities while delivering excellent customer service.

Key Responsibilities:

  • Greet and assist patients throughout the check-in and check-out process.
  • Register new and returning patients while verifying demographic and insurance information.
  • Update patient records and ensure required documentation is complete.
  • Process copayments and collect outstanding patient balances.
  • Schedule follow-up visits and provide patients with appropriate paperwork and information.
  • Answer incoming calls and respond to patient questions in a professional manner.
  • Monitor patient appointments and help maintain an efficient flow throughout the clinic.
  • Coordinate with providers and clinical staff to support smooth daily operations.
  • Scan and upload patient documentation into the electronic medical record.
  • Handle a high volume of patient interactions while maintaining accuracy and professionalism.
  • Remain patient and composed when assisting individuals who may be frustrated or upset.

Qualifications:

  • Previous medical front desk or healthcare administrative experience required.
  • Experience with patient registration, check-in/check-out, and insurance verification.
  • Athena EMR experience strongly preferred.
  • Experience working in a high-volume medical office is highly preferred.
  • Strong multitasking, communication, and organizational skills.
  • Excellent customer service and interpersonal abilities.
  • OneSource experience is a plus.
  • High school diploma or equivalent required.

Additional Details:

  • Immediate start.
  • Training provided with experienced staff.
  • Business casual dress code.
  • Accessible by public transportation or car.
  • Free parking passes available for temporary employees.
  • One-step, onsite interview.
  • Candidates should be comfortable working in a fast-paced environment and interacting directly with patients and physicians.

Perks:

  • Contract-to-hire opportunity with potential for long-term employment.
  • Competitive hourly pay.
  • Medical, dental, vision, and 401(k) benefits eligibility.
  • Hands-on training and support.
  • Opportunity to gain experience in a high-volume healthcare setting.
  • Supportive management environment.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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