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Patient Service Manager Jobs in Calgary, AB (NOW HIRING)

Alberta Health Services

Food Service I

Calgary, AB · On-site

CA$22.05 - CA$23.69/hr

Provide patient meal delivery and pick up. Order and put away unit supplies. Safely operate and ... Experience with inventory management; receiving deliveries, managing expiry dates, and minimizing ...

CBI Health Group

Medical Office Administrator

Calgary, AB · On-site

CA$17 - CA$19/hr

Exceptional patient service, collaborative care and continued growth and improvement are highly ... Problem solving, time management and organization skills * Ability to remain calm in challenging ...

Vitalis Health Strategies

Practice Manager

Calgary, AB · On-site

Ensure every patient interaction reflects our commitment to exceptional service, education, safety ... Manage Performance: Establish and communicate daily, weekly, and monthly goals and use practice ...

MLP Dental

Dental Office Manager

Calgary, AB

CA$36 - CA$38/hr

Dental Operations & Patient Success Manager Calgary, Alberta $30-$38 per hour | Full-Time | ... Participating in regular performance reviews with service providers * Identifying scheduling and ...

MLP Dental

Dental Office Manager

Calgary, AB

$36 - $38/hr

Dental Operations & Patient Success ManagerCalgary, Alberta $30-$38 per hour | Full-Time | Benefits ... Participating in regular performance reviews with service providers * Identifying scheduling and ...

Dental Choice

Dental Practice Manager- Calgary

Calgary, AB · On-site

CA$33 - CA$36/hr

Expectational customer service, patient-focused, positive attitude, takes initiative, leads by example, sense of urgency, goal oriented, motivates team Dental Practice Manager Job Responsibilities ...

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Patient Service Manager information

What does a patient service manager do?

A Patient Service Manager oversees the delivery of services to patients within a healthcare facility, ensuring their needs are met efficiently and compassionately. They are responsible for managing staff, optimizing patient flow, addressing complaints, and improving the overall patient experience. Additionally, they often collaborate with medical and administrative teams to implement policies and maintain high standards of care. Their goal is to create a positive environment for patients while supporting organizational objectives.

What are the key skills and qualifications needed to thrive as a patient service manager?

To thrive as a Patient Service Manager, you need a solid background in healthcare administration, patient relations, and organizational management, often supported by a bachelor's degree in healthcare or business administration. Familiarity with electronic health record (EHR) systems, patient scheduling software, and knowledge of healthcare compliance regulations are typically required. Outstanding communication, problem-solving, and leadership skills set exceptional candidates apart, enabling them to manage teams and resolve patient concerns effectively. These skills are crucial for ensuring seamless patient experiences, operational efficiency, and regulatory compliance within healthcare facilities.

How does a patient service manager typically collaborate with clinical and administrative staff to enhance patient care?

A Patient Service Manager works closely with both clinical teams, such as nurses and physicians, and administrative personnel to ensure a seamless patient experience. They facilitate communication between departments, coordinate patient scheduling, and address any concerns or feedback from patients to improve service quality. By fostering teamwork and implementing efficient processes, Patient Service Managers help create a supportive environment that prioritizes patient satisfaction and operational excellence.

How hard is it to become a patient service manager?

Becoming a patient service manager typically requires a combination of relevant experience in healthcare or customer service, often 3-5 years, and strong leadership and communication skills. Many employers prefer candidates with a background in healthcare administration or related certifications, such as a Certified Medical Manager (CMM), and familiarity with healthcare management software. The role may also require a bachelor's degree in healthcare administration, management, or a related field.
Patient Service Manager jobs near you
Infographic showing various Patient Service Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Dental Administrator - Metro Dental Care

Calgary, AB • On-site

Dentalcorp
See more jobs at Dentalcorpexternal

Full-time

Posted 3 days ago

New

Job description

Get To Know Us:

Conveniently located in NW Calgary, Metro Dental has been serving the community for many years. We provide a wide range of dental services, including preventative hygiene, general and cosmetic dentistry, orthodontics, sedation dentistry, sports and mouth guards, emergency care, and much more.

Our team, led by Dr. Verena Lam and Dr. Jeff Chen, pride ourselves on providing quality dental care and 4.8 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.

Additionally, through working within the dentalcorpnetwork, you will have the opportunity to work alongside and learn from some of the industry's leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.

https://metrodentalcare.ca/
Schedule:
  • Tuesday, Wednesday, Thursday - 11:15 am - 7:15 pm
  • Friday and Saturday - 9:00 am - 5:00 pm

Benefits of Joining Our Team:

  • Now offering an RRSP matching program for our permanent team members - helping you grow your future while you build your career with us

  • Competitive compensation

  • Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!

  • Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services

  • Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education

  • Attend social and CE events to network with dental professionals in your community

  • Work-life balance and flexibility

  • Access to modernized technology to provide optimal oral care to patients


Responsibilities:

  • Greet and assist patients as they arrive; ensure a lasting positive impression for them

  • Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps

  • Effectively manage recall system and accurately maintain patient database

  • Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations

  • Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts


About You:

  • Minimum 1 year of administration experience

  • Clinical background and experience with dental software programs considered an asset

  • Proficiency in Cantonese and/or Mandarin is considered an asset.


Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

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