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Patient Service Associate Jobs in Lancaster, CA (NOW HIRING)

Compass Group

PATIENT OBSERVATION ASSISTANT

Lancaster, CA · On-site

$19.28/hr

As the market leader in Environmental Services (EVS), we support nearly 1,300 accounts, many of ... Assists other associates as necessary. Responds to direction as provided. * Performs other duties ...

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All JobsPatient Service Associate JobsPatient Service Associate Jobs in Lancaster, CA

Patient Service Associate information

See Lancaster, CA salary details

$13

$20

$26

How much do patient service associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for patient service associate in Lancaster, CA is $20.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $21.83 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What cities near Lancaster, CA are hiring for Patient Service Associate jobs?

Cities near Lancaster, CA with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Lancaster, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,667 per year, or $20 per hour.

Patient Services Associate

High Desert Medical Group

Lancaster, CA • On-site

$18 - $22.75/hr

Other

Medical, Retirement, PTO

Posted 12 days ago

Job description

Patient Services Associate Float

High Desert Medical Group is seeking a full time Patient Services Associate Float (PSA) for our reception areas of the clinic. The candidate will be responsible for a variety of tasks that lead to a high level of customer satisfaction. Our Patient Services Associates work closely and successfully with other members of the healthcare team to provide quality healthcare to HDMG patients and other customers.

Summary of Duties:

  • Smile and make eye contact when greeting patients and other customers.
  • Demonstrate care, concern, and courtesy when interacting with all internal or external customers.
  • Receiving and transferring phone calls with proper phone etiquette.
  • Scheduling appointments, including same day or follow-ups when applicable.
  • Promptly remove cancellations and no-shows form scheduler.
  • Verifying insurances and eligibility.
  • Collect applicable copays; print and balance cash reports.
  • Maintain an accuracy rate of 95% or above when inputting patient statistics.
  • Maintain neat, clean, and professional-looking work areas.
  • Perform all other duties as assigned.

Position hours are: Monday through Friday 8am to 5pm.

The pay range for this position at commencement of employment is expected to be between $23.33 - $31.30/year, non-exempt; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

  • High school diploma or equivalent.
  • 6 months of medical experience required.
  • Excellent customer service skills.
  • Be compassionate, have a positive attitude, and work well with others.
  • Excellent written, verbal, and interpersonal communication skills.
  • Ability to handle and prioritize tasks in order to meet all given deadlines and productivity goals.
  • Ability to responsibly handle matters of a confidential nature.
  • Ability to work in a multi-task, high-demand environment.
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About High Desert Medical Group

Sourced by ZipRecruiter

High Desert Medical Group (HDMG) is an affiliate of Heritage Provider Network — a California leader in healthcare delivery networks for more than 40 years. We were formed in 1981 as a multi-specialty medical group to provide the Antelope Valley with the highest quality healthcare experience. Our founding principles continue to hold true today, and we are proud to offer to our members. We will help you take CHARGE of your health. Our mission: to provide our members with the highest quality healthcare experience. Our vision: to be the Antelope Valley’s first choice for healthcare and employment options.

Industry

Hospitals

Company size

201 - 500 Employees

Headquarters location

Lancaster, CA, US

Year founded

1981

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