Patient Service Associate Jobs in Austin, TX (NOW HIRING)

SUMMARY:

The Patient Partnership Associate supports the team by promoting awareness of clinical research and assists with the enrollment of patients in clinical research studies (as known as - clinical trials). Candidates must demonstrate the ability to recruit clinical trial patients, as well as attend health fairs, brand the company locally, and meet enrollment goals.

ESSENTIAL DUTIES:

• Demonstrate knowledge of the Company’s clinical research studies as well as the diagnoses and medical terminology that is involved in each study. Responsible for understanding the protocols and exclusions and a comprehensive understanding of each trial being conducted.
• Establishing rapport and ensuring courteous and efficient service is provided to callers, site locations and all customers including but not limited to the patients, subjects, potential subjects, doctors, pharmaceutical sponsors, and all levels within the company;
• Responsible for overall daily recruitment activities on all assigned enrolling protocols, which includes:
• Conducting outgoing recruitment calls and answers inbound calls; Goal is to complete 80-120 calls per day.
• Conducting subject screening by identifying the patient’s diagnosis and exclusion factors to ensure correct placement in a study;
• Review patient charts utilizing various EMR platforms, determine patient study eligibility criteria and prescreen all patients prior to appointments
• Matching potential patients’ needs to current studies, upcoming studies or log in data base for future studies;
• Scheduling qualified subjects.
• Responsible for the maintenance of the database which includes:
• Tracking clinical trial progress and timeliness;
• Reviewing screen sheets as they are forwarded to the sites and triaging participants into the appropriate studies;
• Maintaining the status of all subjects in the database
• Adhere to an IRB approved protocol.
• Must be able to maintain confidentiality, prioritize and manage work effectively and provide exceptional customer service.

QUALIFICATIONS:

• Strong proficiency in Microsoft Office programs (Outlook, Word) and Web applications;
• Exceptional organizational skills, attention to detail and demonstrated human relations and effective communication skills required;
• Excellent verbal and written communication skills;
• Well-developed interpersonal skills and the ability to work well independently as well as with co-workers, peers, supervisors and external customers; Outgoing personality and ability to engage with people a must
• Ability to effectively and efficiently handle multiple tasks simultaneously with precision and adapt to changes in responsibilities and workloads;
• Must be professional, possess a high degree of urgency and self-motivation, and have a strong work ethic;
• Must possess a high degree of integrity and ability to maintain confidentiality with HIPAA guidelines, patient matters and other sensitive information.

EDUCATION AND EXPERIENCE:

• Experience working with EMR’s preferred
• An Associate's degree and a minimum of 1 years of experience in a healthcare setting, or an equivalent combination of education and experience, is required. Clinical research or patient recruiting experience strongly preferred. Data entry experience is preferred.

ENVIRONMENT:

• Remote Position

• Up to 20% of travel may be required to support the position’s responsibilities.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee may:

• work at a desk using a computer for prolonged periods;
• regularly communicate via e-mail, telephone, chat, webcam (remote sessions such as MS Teams or Zoom), and exchange accurate and timely information;
• frequently sit/stand/walk, grasp lightly/fine manipulation of objects
• occasionally reach/work above shoulders, twist/bend/stoop/squat, grasp forcefully, lift/carry/push/pull objects that weigh up to 20 pounds.

ADDITIONAL:

Elligo Health Research is a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job may change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are designed only to describe the general nature of the job.

The incumbent must be flexible as there may be workweeks that require more than 40 hours to ensure the positions expectations and responsibilities are met.

Elligo Health Research is committed to a policy of equal employment and will not discriminate against an applicant or associate based on his or her age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy or any other category protected under federal, state or local law, regulation or ordinance.

Experience working with EMR’s preferred

An Associate's degree and a minimum of 1 years of experience in a healthcare setting, or an equivalent combination of education and experience, is required. Clinical research or patient recruiting experience strongly preferred. Data entry experience is preferred.