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Patient Service Associate Jobs in Nebraska (NOW HIRING)

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Patient Service Associate information

See Nebraska salary details

$12

$18

$23

How much do patient service associate jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for patient service associate in Nebraska is $18.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.71 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What are the most commonly searched types of Patient Service jobs in Nebraska?

The most popular types of Patient Service jobs in Nebraska are:

What cities in Nebraska are hiring for Patient Service Associate jobs?

Cities in Nebraska with the most Patient Service Associate job openings:

Infographic showing various Patient Service Associate job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,592 per year, or $18.1 per hour.

Customer Service Associate - Full Time - Second Shift

Omaha, NE • On-site

Nebraska Medicine
Health Care and Social Assistance • 5 - 10K employees

$13.75 - $19.25/hr

Full-time

Posted 4 days ago


Nebraska Medicine rating

7.5

Company rating: 7.5 out of 10

Based on 155 frontline employees who took The Breakroom Quiz


Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:

Second Shift (United States of America)

ShiftDetails:

36 hrs/wk

2 pm - 10:30 0pm w/every other weekend

ShiftDetails:

Any details pertaining to the schedule, shift, hours, holidays, weekends,etc

Why Work at Nebraska Medicine?

  • Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
  • Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
  • Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
  • Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!

Provide the highest quality of customer service for patients and their families, physicians, employees, and general public who contact the Clinical Enterprise. Utilize department specific computer tools and database to accurately record and communicate to our internal and external customers.


Required Qualifications:
Minimum of two years customer service experience to include working with multi-line telephone systems required.
High school education or equivalent required.
Ability to type 35 words per minute required with 95% accuracy required.
Ability to demonstrate customer relations skills and the ability to work under pressure while making sound decisions required.
Demonstrate written and oral communication skills and the ability to problem-solve is required.
Ability to maintain confidentiality is required.
Must possess the ability to work independently and contribute to a team environment required.
Preferred Qualifications:
Customer service experience in the healthcare environment preferred.
Associate's degree in business, communications, marketing, or related field preferred.
Proficient in Microsoft Word preferred.
Bilingual, Spanish as a first/second language preferred.
Knowledge of medical terminology preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.


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