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Patient Representative Jobs in Washington, DC (NOW HIRING)

CareNow

Patient Representative

Herndon, VA · On-site

$19.29 - $26.50/hr

Jump-start your career as a(an) Patient Representative today with CareNow. Job Summary and Qualifications We are seeking a Patient Care Representative like you who provides expertise and is a ...

Mission Hospital

Patient Representative

Herndon, VA · On-site

$19.29 - $26.50/hr

Jump-start your career as a(an) Patient Representative today with CareNow. Job Summary and Qualifications We are seeking a Patient Care Representative like you who provides expertise and is a ...

Community Clinic

Patient Representative I

Silver Spring, MD · On-site

$18 - $23/hr

The Patient Representative will assure that the provision of high-quality; cost-efficient, culturally sensitive services complies with all Federal, State, and Local agency policies and procedures.

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All JobsPatient Representative JobsPatient Representative Jobs in Washington, DC

Patient Representative information

See Washington, DC salary details

$13

$26

$44

How much do patient representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for patient representative in Washington, DC is $26.02, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $31.01 per hour, depending on experience, location, and employer.

What is a patient representative?

A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient representative, and why are they important?

To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.

How does a patient representative typically interact with clinical and administrative teams to resolve patient concerns?

Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.

What is the difference between Patient Representative vs Medical Secretary?

AspectPatient RepresentativeMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office or administrative certifications beneficial
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, healthcare organizations
Common Search & ComparisonPatient communication, patient advocacy, customer service in healthcareMedical office administration, healthcare scheduling, patient records

The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.

More about Patient Representative jobs

What are popular job titles related to Patient Representative jobs in Washington, DC?

For Patient Representative jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Patient Representative jobs in Washington, DC look for?

The top searched job categories for Patient Representative jobs in Washington, DC are:

Patient Representative jobs near you
Infographic showing various Patient Representative job openings in Washington, DC as of September 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $54,129 per year, or $26 per hour.

Patient Representative

HCA Healthcare Trident Hospital

Chantilly, VA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

HCA Healthcare rating

6.5

Company rating: 6.5 out of 10

Based on 2,311 frontline employees who took The Breakroom Quiz

613th of 898 rated healthcare providers

Job description

Patient Representative

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Patient Representative today with CareNow.

Job Summary and Qualifications

We are seeking a Patient Care Representative like you who provides expertise and is a champion of patient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do.

What you will do in this role:

  • Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed
  • Answers phone calls to the clinic and provides information or refers questions to others as needed
  • Verifies insurance timely and accurately
  • Ensures the occupational client's preference card is followed and occupational procedures
  • Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
  • Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented
  • The CareNow Urgent Care Clinic hours are Monday-Friday 8am-9pm, Saturdays 8am-8pm, and Sundays 8am-5pm. You must have the flexibility to work during those hours.

What Qualifications you will need:

  • 1 year of clinical experience in a patient care setting is preferred
  • Obtain BLS certification within 30 days of start required
  • Strong customer service skills
  • Ability to work with multiple computer programs
Benefits

CareNow, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

CareNow® urgent care delivers quality, convenient, patient-centered urgent care with unparalleled service. In our more than 225 clinics, our physician-driven focus is centered on providing extensive resources and support to our dedicated clinical teams. We offer a wide range urgent care services for the entire family. CareNow urgent care is owned and operated by HCA Healthcare, one of the nations leading providers of healthcare services, comprised of 183 hospitals and more than 2,300 sites of care, in 20 states and the United Kingdom. Our more than 283,000 HCA colleagues are connected by a single purpose - to give patients healthier tomorrows.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patients family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual." - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Representative opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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