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Patient Relations Manager Jobs in Georgetown, TX

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Patient Relations Manager information

See Georgetown, TX salary details

$10.2K

$57.8K

$87.3K

How much do patient relations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for patient relations manager in Georgetown, TX is $57,769.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,100.00 and $64,100.00 per year, depending on experience, location, and employer.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

What are popular job titles related to Patient Relations Manager jobs in Georgetown, TX?

For Patient Relations Manager jobs in Georgetown, TX, the most frequently searched job titles are:

What job categories do people searching Patient Relations Manager jobs in Georgetown, TX look for?

The top searched job categories for Patient Relations Manager jobs in Georgetown, TX are:

What cities near Georgetown, TX are hiring for Patient Relations Manager jobs?

Cities near Georgetown, TX with the most Patient Relations Manager job openings:

Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Georgetown, TX as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $57,769 per year, or $27.8 per hour.

Patient Relations Specialist - Round Rock

Baylor Scott & White Health

Round Rock, TX • On-site

Full-time

Medical, Retirement, PTO

Posted 4 days ago

Key responsibilities

  • Serves as a centralized point-of-contact for receiving incoming phone calls, visits, and correspondence concerning complaints and documents complaints and resolutions.

  • Coordinates the review of patient concerns, maintains contact with complainants, and facilitates process improvement initiatives related to patient complaints.

  • Provides administrative support to the Legal and Risk Management Departments by triaging questions, managing confidential documents, and maintaining relevant databases.

Baylor Scott & White Health rating

7.5

Company rating: 7.5 out of 10

Based on 772 frontline employees who took The Breakroom Quiz

232nd of 898 rated healthcare providers

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

  • We serve faithfully by doing what's right with a joyful heart.
  • We never settle by constantly striving for better.
  • We are in it together by supporting one another and those we serve.
  • We make an impact by taking initiative and delivering exceptional experience.
Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

Provides help to Patient Relations and administrative Legal Department and Risk Management.

Hours 8:00am - 5:00pm. Monday- Friday. This is a hybrid role. 

Essential Functions of the Role

PATIENT RELATIONS: PROVIDES HELP FOR PATIENT RELATIONS.

  • Serves as a centralized point-of-contact for receiving incoming phone calls, visits and correspondence concerning complaints.
  • Upon notification of a complaint, accurately enter information in the database promptly. This ensures data is complete and current when accessed. Update information in the database throughout the patient complaint resolution process.
  • Visits with patients or family members regarding concerns. Documents complaints by listening and noting details. Calculates what resolution is sought. Notifies staff immediately for resolution. If unresolved, begin the formal complaint and review process.
  • Uses effective methods to serve as a liaison between patients, families, departments, leadership, and physicians for timely issue resolution.
  • Coordinates the review of patient concerns and provides help for optimal outcomes in complaints. Maintains contact with the complainant to ensure timely grievance resolution and service recovery.
  • Prepares confidential correspondence and documents ensuring grammatical accuracy, professionalism and compliance terms with the grievance policy.
  • Maintains patient and family confidence by keeping complaint information confidential.
  • Demonstrates proper use of communication tools for effective communication. Recognizes how patient cultures affect communication, coordination, and care.
  • Rounds on the patient floors to visit with staff and patients to address any concerns.
  • Works with staff to find process improvement opportunities. Reports that information to the Legal/Risk Management Department. Is instrumental in facilitating process improvement initiatives.

PROVIDES ADMINISTRATIVE LIAISON HELP FOR LEGAL AND RISK MANAGEMENT DEPARTMENTS.

  • Triage questions from staff and forwards to the appropriate staff in the Legal/Risk Management Department.
  • Accurately and quickly edits and types various confidential documents. Effectively composes routine correspondence, forms, and charts.
  • Exercises initiative and judgment in responding to client problems or complaints. Responds promptly, courteously, and appropriately. If unable to assist, refers to the appropriate party or department. Follows up to ensure problem resolution.

MAINTAINS CONFIDENTIALITY AT ALL TIMES AND ONLY CONVEYS INFORMATION ON A NEED TO KNOW BASIS.

  • Maintains information to properly manage risk within the Baylor Scott & White organization in a confidential secure manner.
  • Accurately maintains the Legal/Risk Management database. This includes Patient Relations and Risk Management. Ensures data is complete and current when accessed.
  • Coordinates with the Legal/Risk Management Department on termination files to ensure accuracy and efficient retrieval.
  • Coordinates with the Legal/Risk Management Department on consent questions to ensure accuracy and consistency throughout the institution.

POTENTIALLY COMPENSABLE EVENTS (PCE's): COLLECTS, SECURES, HANDLES ACCOUNTS SPECIALLY, AND REPORTS INCIDENT DATA TO ENSURE ACCURATE DATA FOR POTENTIAL LITIGATION.

  • Gathers data related to incidents and forwards the information to the PCE Manager for handling.
  • Ensure medical records, patient billing, incident reports, and medical examiner's reports are accurate and secure.
  • Ensures special handling and coding of accounts as applicable in an expeditious manner.
Key Success Factors
  • Minimum of Associates Degree preferred; however, will consider equivalent work experience to or greater than degree requirement or equivalent certification.
Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

  • EDUCATION - Associate's or 2 years of work experience above the minimum qualification
  • EXPERIENCE - 1 Year of Experience
Employment Type: FULL_TIME

What Baylor Scott & White Health employees say

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