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Patient Outcomes Jobs in Park Ridge, IL (NOW HIRING)

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How much do patient outcomes jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient outcomes in Park Ridge, IL is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.86 per hour, depending on experience, location, and employer.

What are patient outcomes?

Patient outcomes refer to the results of medical care and treatment on a patient's health and well-being. These outcomes can include improvements in symptoms, quality of life, recovery time, or overall satisfaction with care. Measuring patient outcomes helps healthcare providers assess the effectiveness of treatments and make informed decisions to improve patient care. Outcomes can be both clinical, such as reduced infection rates, and patient-reported, such as pain relief or functional improvement.

What are the key skills and qualifications needed to thrive as a patient outcomes specialist, and why are they important?

To thrive as a Patient Outcomes Specialist, you need a strong background in healthcare data analysis, clinical research, and quality improvement, typically supported by a degree in nursing, public health, or a related field. Familiarity with data analytics tools (such as SAS, SPSS, or Tableau), electronic health records (EHRs), and regulatory standards like HEDIS is often required. Excellent communication, critical thinking, and collaboration skills help in translating data into actionable strategies across multidisciplinary teams. These competencies are vital to drive measurable improvements in patient care quality, safety, and overall health outcomes.

What are some typical challenges faced by professionals working in patient outcomes roles, and how can they be addressed?

Professionals in Patient Outcomes often encounter challenges such as collecting accurate data from diverse patient populations, integrating feedback into actionable improvements, and collaborating across clinical and administrative teams. To address these issues, it's important to develop strong communication skills, be proficient with data analysis tools, and stay current with best practices in patient care quality. Building effective relationships with healthcare providers and leveraging technology can significantly enhance your ability to make a positive impact on patient experience and clinical results.

What is the difference between Patient Outcomes vs Patient Care Coordinator?

AspectPatient OutcomesPatient Care Coordinator
Primary FocusMeasuring and improving health results of patientsManaging patient experience and coordinating care services
Required CredentialsClinical background, certifications in healthcare quality or outcomesHealthcare administration, patient communication skills
Work EnvironmentHospitals, clinics, research settingsMedical offices, hospitals, outpatient facilities
Employer & Industry UsageHealthcare providers, quality improvement teamsHospitals, clinics, insurance companies

While Patient Outcomes focus on evaluating and enhancing the health results of patients, Patient Care Coordinators concentrate on managing patient experiences and ensuring seamless care delivery. Both roles are essential in healthcare but serve different functions within the patient care continuum.

What job categories do people searching Patient Outcomes jobs in Park Ridge, IL look for?

The top searched job categories for Patient Outcomes jobs in Park Ridge, IL are:

What cities near Park Ridge, IL are hiring for Patient Outcomes jobs?

Cities near Park Ridge, IL with the most Patient Outcomes job openings:

Patient Outcomes jobs near you

Patient Outreach Coordinator (Contract)

PatientIQ

Chicago, IL • On-site, Remote

Contractor

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

About PatientIQ
PatientIQ is a fast-growing health tech company on a mission to improve patient outcomes. We partner with healthcare providers, medical device companies, and researchers to collect, analyze, and act on patient-reported outcomes data at scale - powering smarter clinical decisions and accelerating the future of value-based care.
Headquartered in Chicago and backed by top-tier venture capital and major health system investors, PatientIQ is building the largest platform for healthcare providers, industry partners, and researchers to collaborate on what matters most: helping patients get better.
The opportunity
Healthcare organizations are under increasing pressure to collect patient-reported outcome (PRO) data to comply with CMS mandates and demonstrate care quality. While PatientIQ's platform automates the majority of that outreach digitally, some patients require a more personal touch - a real person on the other end of the line.
PatientIQ is expanding its patient outreach function, and we're looking for someone ready to grow with it.
As a Patient Outreach Coordinator, you'll conduct outbound calls to patients on behalf of our health system customers, working to ensure they complete outstanding PRO surveys at critical care milestones. You'll have real input into how this function evolves - identifying patterns, refining scripts and workflows, and helping shape the processes that make patient outreach more effective as we grow.
This is an ideal role for someone early in their career who is detail-oriented, comfortable on the phone, and energized by the opportunity to improve and refine how things work rather than simply follow a fixed script
This is a CONTRACT role with hourly pay, expected to be around 40 hours per week. It is not benefits eligible.
What you'll do
  • Conduct outbound calls to patients on behalf of PatientIQ health system customers, guiding them to complete outstanding PRO surveys at pre- and post-operative timepoints
  • Follow approved call scripts and objection handling guides, adapting your approach based on patient context while staying within defined protocols
  • Log every call attempt with accuracy and notes using PatientIQ's internal tracking tools
  • Manage your daily call queue by priority, ensuring highest-risk patients (those closest to survey expiration windows) are reached first
  • Adhere strictly to HIPAA requirements, do-not-call policies, and approved voicemail protocols at all times
  • Escalate clinical questions or concerns immediately using the defined escalation path
  • Provide regular feedback on call patterns, patient objections, and process gaps to help the team continuously improve scripts, workflows, and tooling
  • Participate in training and quality review sessions as the outreach program matures

What success looks like
We believe clarity drives performance. Here's what the first 90 days look like in this role:
30 days
- Completes onboarding and PatientIQ platform training
- Demonstrates accurate call logging with no material errors
- Passes a script read and live call observation with hiring manager
- Has begun making independent calls
60 days
- Independently managing full daily call queue across active pilot accounts with no daily check-in required
- Logging accuracy consistently high (reviewed weekly)
- Has surfaced at least one process observation or improvement suggestion
90 days
- Measurable PRO completion lift attributable to call outreach on at least one pilot account
- Call handling feels natural and confident across all four scenario types (live, voicemail, objection, clinical escalation)
- Has contributed meaningfully to at least one script or workflow refinement
Requirements
What you bring
  • Bachelor's degree or equivalent practical experience
  • Prior experience in a patient-facing, customer service, or outbound calling role
  • Strong verbal communication skills and comfort engaging with patients over the phone with empathy and professionalism
  • High attention to detail and a habit of thorough, accurate documentation
  • Process-oriented mindset, you notice when something could work better, and you say so
  • Ability to work independently in a remote environment with minimal day-to-day supervision

Nice to have
  • Bachelor's degree in a healthcare-related field or equivalent practical experience
  • Familiarity with healthcare terminology, clinical workflows, or patient engagement concepts
  • Experience in high growth SaaS environments
  • Familiarity with HIPAA or other compliance frameworks
  • Demonstrated experience in healthcare operations, quality improvement, or care coordination

Benefits
Why PatientIQ?
  • Mission-driven work. We're solving a hard problem that matters - improving patient outcomes through better data. Every person here is working on something real.
  • True idea meritocracy. Great ideas win, regardless of title. We encourage every team member to challenge the status quo.
  • World-class team. You'll work alongside people who are at the top of their fields in health tech, enterprise software, and clinical science.
  • Fast-growing. We're building the largest platform for healthcare providers and industry to collaborate - and we're just getting started.
  • Great benefits. Top-notch health, dental, and vision. 401(k). Flexible PTO - we trust you to take the time you need. Professional development stipends.
  • Real ownership. This is not a role where you maintain someone else's playbook. You'll build, shape strategy, and see your impact directly.

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