Patient Financial Associate Jobs in Miami, FL (NOW HIRING)

Join Cleveland Clinic Weston Hospital's team of caregivers thatremainon the leading edge of technology andeducationwhile consistently providing patient-centered healthcare. As part of Cleveland Clinic's Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale metro area and Florida. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As aPatient Financial Advocate, you will work with the Global Patient Services (GPS) team supporting international patients preparing for care with CCF providers to ensure their costs are clear and aligned with their needs, and that payments are processed in atimelymanner. Some of your daily responsibilities will includehandling work queues, takingpatients,emailsandself-payestimates, requiring the caregiver in this role to have excellent multi-tasking skills.This role offers the opportunity for development beyond patient access to work with our niche of internationalpatientsand the leadership team is invested in supporting your success in the role and beyond.

A caregiver in this position worksMonday-Friday from8:00AM - 5:00PM, with flexibility on start and end times to support patient scheduling.

*This candidate will work part of the week in-office at Weston Hospital and theremainderof the week in a remote setting. Living in the Weston area isrequired.

A caregiver who excels in this role will:

• Provide customer service and resolve patient account disputes and balances through establishing payment agreements or charity care.

• Act as a liaison between the PFS and clinic operations to resolve customer inquiries specifically related to billing and customer satisfactionin a timely manner.

• Communicate with those individuals/departments for problem resolution and documentation.

• Track and document each patient issue obtaining resolution within 24 hours.

• Answer all patient incoming callstimelyand courteously and log each call in an established tracking format, ensuringtimelyresponse.

• Courteouslyassistwalk-in customers from clinical areas and the cashier office.

• Resolve issues and concerns within 24 hours to meetpatient'ssatisfaction.

• Identifyand respond to account errors, omissions, refunds,transfersand charge reversals, and keep patients abreast of account disposition.

• Accurately and efficiently correct account errors, adjustments, refunds,transfersand charge reversals within the established PFS policies.

• Prepare and complete adjustments and account corrections within established clinic policies and enter the adjustments and corrections into SIGNATURE.

• Collect patient account balances by entering and accepting payment installment agreements, discount, cash, moneyordersand credit card payments according to PFS policies and procedures.

• Review day sheets of daily appointments as appropriate and identify incoming patients carrying a large balance.

• Establishagreementandplanwith patients for payment and resolving outstanding balances.

• Evaluate anddetermineappropriateness for implementing the charity care program for eligible patients according to established CCF guidelines within one billing cycle of discovery.

• Collaborate with support team members and provide guidance, instruction and support when completing team projects as directed by supervisor and administration.

• Participate in special projects and effectively cross-covers inareas as requested by the supervisor.

• Generate good suggestions to ensure an effective and streamlined patient accounting process.

• Followappropriate channelsto implementnew ideas.

• Communicate areas of compliance concerns to supervisor, DepartmentDirectorand compliance officerimmediatelyupon recognition of such.

Minimum qualifications for the ideal future caregiver include:

• HighSchoolDiploma or GED

• Experience in a high-volume customer service telephone or direct contact healthcare environment

• In-depth knowledge of patient accounts which includes collections, insuranceregulationsand reimbursement techniques

• Knowledge of third-party payers, Medicare, physicianbillingand pricing

• Knowledge of CPT and ICD coding requirements and theutilizationand applications of bothmanuals'insurance verification

Preferred qualifications for the ideal future caregiver include:

• Four years of related experience

• Associate'sDegree inAccounting,Communication,Marketingora relatedfield. AnAssociate'sDegreemay substitute two years of required experience

• Coding background

• Bilingual in English and Spanish

• Call center,bankingand/or customer service background