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Patient Experience Researcher Jobs (NOW HIRING)

JPS Health Network

Patient Experience Spec II

Fort Worth, TX · On-site

$16.25 - $20/hr

The Patient Experience Specialist II acts as the primary representative of the Patient Experience ... research study survey tools as requested, as appropriate. * Adheres to the National Council on ...

JPS Health Network

Patient Experience Spec II

Fort Worth, TX · On-site

$16.75 - $23/hr

Patient Experience Spec II Requisition Number: 45299 Employment Type: Full Time Division: PATIENT ... research study survey tools as requested, as appropriate. * Adheres to the National Council on ...

JPS Health Network

Patient Experience Spec II

Fort Worth, TX · On-site

$16.75 - $23/hr

Patient Experience Spec II Requisition Number: 45299 Employment Type: Full Time Division: PATIENT ... research study survey tools as requested, as appropriate. * Adheres to the National Council on ...

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Patient Experience Researcher information

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$30K

$113.1K

$164.5K

How much do patient experience researcher jobs pay per year?

As of Sep 13, 2026, the average yearly pay for patient experience researcher in the United States is $113,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $154,000.00 per year, depending on experience, location, and employer.

What does a patient experience researcher do?

A Patient Experience Researcher studies and analyzes how patients perceive and interact with healthcare services. They collect feedback through surveys, interviews, and focus groups to identify strengths and areas for improvement in patient care. Their findings help healthcare organizations enhance service quality, patient satisfaction, and overall outcomes. By understanding patient needs and preferences, they play a vital role in shaping patient-centered healthcare practices.

What are the key skills and qualifications needed to thrive as a patient experience researcher?

To thrive as a Patient Experience Researcher, you need expertise in research methodologies, data analysis, and a background in healthcare or social sciences, often supported by a relevant degree. Familiarity with survey platforms, qualitative and quantitative analysis tools (such as SPSS or NVivo), and experience with patient feedback systems are commonly required. Strong interpersonal skills, empathy, and the ability to communicate findings clearly are crucial soft skills in this role. These abilities enable researchers to gather meaningful patient insights and drive improvements in healthcare delivery and satisfaction.

How does a patient experience researcher typically collaborate with clinical teams to implement improvements based on research findings?

Patient Experience Researchers often work closely with clinical teams by sharing insights from surveys, interviews, and data analysis to highlight areas for improvement in patient care. They facilitate workshops or meetings to discuss research findings, prioritize actionable changes, and co-develop strategies for enhancing patient satisfaction. Effective collaboration relies on clear communication, mutual respect, and a shared goal of improving the patient journey, which can also lead to opportunities for researchers to lead cross-functional projects or move into leadership positions within patient experience or quality improvement teams.

What is the difference between Patient Experience Researcher vs Patient Advocate?

AspectPatient Experience ResearcherPatient Advocate
Primary FocusCollects and analyzes patient feedback to improve healthcare servicesSupports and educates patients to navigate healthcare systems
Required CredentialsBackground in research, healthcare, or social sciences; often with a degreeHealthcare knowledge; certifications like patient advocacy are common
Work EnvironmentHealthcare organizations, research institutionsHospitals, clinics, patient support groups
Employer & Industry UsageUsed in healthcare quality improvement initiativesUsed in patient support and education roles

The main difference is that Patient Experience Researchers focus on gathering and analyzing patient feedback to enhance healthcare quality, while Patient Advocates support individual patients through their healthcare journeys. Both roles require healthcare knowledge but serve different functions within the patient care continuum.

How to become a patient experience researcher?

To become a patient experience researcher, typically a bachelor's degree in healthcare, social sciences, or a related field is required, with many roles preferring a master's degree or higher. Relevant skills include data analysis, survey design, and strong communication, often supported by experience in healthcare settings or research methodologies. Gaining proficiency with tools like SPSS or NVivo and understanding patient-centered care principles can enhance job prospects.

What cities are hiring for Patient Experience Researcher jobs?

Cities with the most Patient Experience Researcher job openings:

What states have the most Patient Experience Researcher jobs?

States with the most job openings for Patient Experience Researcher jobs include:

What are popular job titles related to Patient Experience Researcher jobs?

For Patient Experience Researcher jobs, the most frequently searched job titles are:

Infographic showing various Patient Experience Researcher job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $113,102 per year, or $54.4 per hour.

New Patient Experience Representative

Remote

Cancer Treatment Centers of America
Health Care and Social Assistance • 1 - 5K employees
Learn more about Cancer Treatment Centers of Americaexternal

$18 - $22.75/hr

Full-time

Posted 29 days ago

Job description

New Patient Experience Representative

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope's uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Job Overview

The New Patient Experience Rep is the primary point-of-contact for prospective patients, caregivers and referral phone calls and chats. Their role is to actively listen and seek to understand caller/chatter needs, guide patients/caregivers through the appropriate pathway based on our business model, needs into specific possibilities of care, and speak confidently and accurately to our organization's key differentiators; provide lead management follow up and work with scheduling to schedule appointments. They are responsible for acquiring, maintaining, and demonstrating a high level of specialized knowledge in such areas as oncology, non-oncology cancer treatments, insurance offerings, and hospital specialties They are accountable for delivering on both customer service and patient acquisition goals. In doing so, they need to gain a deep understanding of prospects' needs and barriers and be able to leverage our organization's offerings to overcome these barriers in order to schedule patients for an appointment at one of our locations.

Job Requirements

  • College Education (BA, BS) in Business/Marketing/Sales/Healthcare related field etc., preferred.

  • Working knowledge with healthcare services/oncology, preferred.

  • Experience working with computer applications.

  • Excellent customer service.

  • Strong interpersonal and communication skills.

  • Verbal fluency with facilitative influence over the telephone and computer, with strong closing skills.

  • Achievement oriented; committed to continuous learning and improvement.

  • Adaptable to ongoing change in the form of new initiatives, models, and processes.

  • Requires appropriate internet services, speed and dedicated workspace to effectively work from home.


City of Hope is an equal opportunity employer.


City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.


Please note: City of Hope is committed to a safe and transparent hiring experience. Please be aware that scammers may attempt to impersonate our organization through fake job postings, emails or interviews.

  • Apply only through our official website or trusted partner platforms.
  • City of Hope will never request payment or fees at any stage of the hiring process.
  • We will not request sensitive personal or financial information prior to the acceptance of a formal offer.
  • All communications will come from official @coh.org email addresses.
  • Interviews are conducted only through approved, professional channels.
  • Be cautious of unsolicited communications, urgent requests or opportunities that seem inconsistent with standard hiring practices.
  • If you receive any suspicious communication, please report it to careers@coh.org.

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