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Patient Experience Associate Jobs in Columbia, SC

Compass Group

PATIENT SERVICES LEAD

Columbia, SC · On-site

$22/hr

* We are hiring immediately for a full time PATIENT SERVICES LEAD position. * Location : Prisma ... Associates fairly based on their abilities, achievements, and experience without regard to race ...

Compass Group

Patient Food Services Manager

Columbia, SC

$60K - $70K/yr

Job Summary We are seeking a Patient Food Services Manage r to join our Morrison Healthcare team ... Associate degree with one (1) year work experience in food services or related field, or bachelor ...

Compass Group

Patient Food Services Manager

Columbia, SC · On-site

$60K - $70K/yr

Job Summary We are seeking a Patient Food Services Manage r to join our Morrison Healthcare team ... Associate degree with one (1) year work experience in food services or related field, or bachelor ...

Compass Group

Patient Food Services Manager

Columbia, SC · On-site

$60K - $70K/yr

Job Summary We are seeking a Patient Food Services Manage r to join our Morrison Healthcare team ... Associate degree with one (1) year work experience in food services or related field, or bachelor ...

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All JobsPatient Experience Associate JobsPatient Experience Associate Jobs in Columbia, SC

Patient Experience Associate information

See Columbia, SC salary details

$11

$21

$28

How much do patient experience associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for patient experience associate in Columbia, SC is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $26.25 per hour, depending on experience, location, and employer.

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

What are the most commonly searched types of Patient Experience jobs in Columbia, SC?

The most popular types of Patient Experience jobs in Columbia, SC are:

What are popular job titles related to Patient Experience Associate jobs in Columbia, SC?

For Patient Experience Associate jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Patient Experience Associate jobs in Columbia, SC look for?

The top searched job categories for Patient Experience Associate jobs in Columbia, SC are:

What cities near Columbia, SC are hiring for Patient Experience Associate jobs?

Cities near Columbia, SC with the most Patient Experience Associate job openings:

Patient Experience Associate jobs near you

Patient Experience Coordinator

Carolinas Center For Oral & Facial Surgery

West Columbia, SC • On-site

$16 - $21/hr

Other

Retirement, PTO

Posted 22 days ago

Job description

Join Our Team

Become a valued team member for a dynamic, growing, fast-paced oral surgery practice where you are encouraged to learn and grow! Our world-class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all our patients. We offer exceptional benefits, 401k (with match), eight paid holidays, and a generous PTO accrual that starts right away!

*Pay ranges noted are autogenerated by Indeed (or other career sites) and are not Flagship's evaluation of pay, which is a consideration of job experience, certifications, etc.*

Continue your career in a role that allows you to ensure all patients' needs are met so they receive an outstanding experience in our office. Be the point of contact for referrals and help guide patients through the process from start to finish.

Here are some of the job duties you will perform:

  • Exhibits outstanding customer service with the patient as a number one priority
  • Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment.
  • Confirms patients' appointments and gives patients the instructions necessary prior to their initial appointment.
  • Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures.
  • Assures timely response to third party payers requests for additional information.
  • Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients.
  • Coordinates with other co-workers and offices to verify referrals and radiography.

To be considered for this role, you need to have the following qualifications:

  • High school diploma (or equivalent) and prior experience working in a medical or dental office
  • Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products
  • Demonstrated level of comfort with and ability to quickly learn new software programs and EMR

Some of our preferred qualifications are:

  • Associates or Bachelor's degree in healthcare administration (or related field)
  • 2+ years experience as a patient care/medical office coordinator with patient scheduling, insurance verification & billing, and collection experience
  • Experience with medical/dental insurances, ICD-10 coding, data entry, appointment/surgery scheduling
  • Experience with financial counseling in a medical office

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