Patient Encounter Associate Jobs in Indiana (NOW HIRING)

Location: Fort Wayne Medical Oncology and Hematology

Pay Range: $23.85 - $41.96

Job Description Summary:

Registered Nurse, licensed in the State of employment, with experience in radiation therapy, preferred. Experience with hematology/oncology/radiation oncology patients in a clinic or hospital is preferred. Ability to assess patient needs and condition is essential. Must have strong critical thinking skills, as well as the ability to react calmly and effectively in emergency situations.

Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures. Performs other duties and projects as assigned. Performs all duties in accordance with regulatory requirements and organizational policies and procedures.

Key Performance Areas:

Serve as primary contact with patient, caregivers, and the onsite cancer care team. Serve to assist physician and radiation therapist in the delivery and management of radiation care. Coordination of care between the multiple care providers to ensure safe, effective total patient care, makes appropriate referrals to community and hospital support services, such as social work, home care, hospice, etc., as needed. This would include coordinating hospital-based procedures, biopsy, EBUS, etc. Will use ONS standards and guidelines. Accurate and safe disposal of biohazardous waste, per OSHA and HRS guidelines.

Responsible for ongoing patient assessment, new patient intake, education and support. Assessing patients for therapy side effects and providing appropriate nursing interventions. May be required to perform laboratory functions such as blood/specimen collection and IV starts for CT scans.

Assists in coordinating the scheduling of patient consultations, simulations and follow-up visits. Assists with scheduling of required outpatient lab tests, x-rays, and scans as needed.

Schedule radio biologic therapy and assist MD in these procedures.

Documentation: Thorough and accurate documentation in OncoEMR and ARIA of treatment rendered to patients. Ensure appropriate charges are captured by following guidelines for appropriate administration of all medications and therapies.

Will follow the Company's I.D. policy and procedure with every patient encounter. Teaching: Educate patients and caregivers about medications, radiation therapy side effects and planned treatment course. Interact with patient and family in a caring, professional manner.

Telephone triage: Includes prioritizing incoming calls and messages from patients, family members, hospitals, nursing facilities, pharmacies and physician offices from emergent to non-urgent. Must respond accordingly in an appropriate time frame.

Supplies: Includes assisting with inventory and re-stocking medical supplies, recommend purchase of new items as needed. Place stock in storage areas in a timely manner. Autoclave/sterilize XRT specific instruments.

Meetings: Attend annual Safety / OSHA training meetings. Attend all mandatory staff meetings as necessary.

Maintain and ensure the confidentiality of all patient and employee information at all times.

Assist in training new employees to related job duties.

Complies with all federal and state laws and regulations pertaining to patient privacy, patient's rights, personnel law, safety, labor, and employment law. Adheres to Company and departmental policies and procedures, including IT policies and procedures and Disaster Plan.

Job Qualifications and Requirements:

Education:

• Associates in Nursing or BSN required

Certifications/Licenses:

• Current RN license in state of employment
• BLS required

Previous Experience (including minimum years of experience):

• 1-3 years Experience in Radiation oncology preferred

Core Capabilities:

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
• Computer Skills:
• Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
• Experience with Aria or other EMR system preferred

Travel : 0%

Standard Core Workdays/Hours : Monday to Friday 8:00 AM – 5:00 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs.