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Patient Connect Jobs in California (NOW HIRING)

Via Care

Care Coordinator - ECM Program

Los Angeles, CA · On-site

$20.75 - $28/hr

You help the patient connect with the appropriate program or facility for their level of care, advocate on their behalf, and ensure all parties have the appropriate patient information. CCs are ...

Via Care

Care Coordinator - ECM Program

Los Angeles, CA · On-site

$24 - $29.01/hr

You help the patient connect with the appropriate program or facility for their level of care, advocate on their behalf, and ensure all parties have the appropriate patient information. CCs are ...

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All JobsPatient Connect JobsPatient Connect Jobs in California

Patient Connect information

What is a Patient Connect?

A Patient Connect role typically refers to a healthcare support position focused on facilitating communication between patients and healthcare providers or services. People in this role may help patients schedule appointments, answer questions about medical services, provide information on treatment plans, or assist with navigating the healthcare system. The goal of a Patient Connect professional is to enhance patient experience, improve access to care, and ensure patients feel supported throughout their healthcare journey.

What are the key skills and qualifications needed to thrive as a Patient Connect representative?

To thrive as a Patient Connect representative, you need strong customer service skills, knowledge of healthcare processes, and often a background in healthcare administration or a related field. Familiarity with electronic health record (EHR) systems, patient scheduling software, and basic office tools is typically required. Exceptional communication, empathy, and problem-solving abilities help build trust with patients and efficiently resolve their concerns. These skills ensure that patients receive timely, accurate assistance and that healthcare operations run smoothly.

What are some common challenges faced by Patient Connect representatives, and how can they be managed effectively?

Patient Connect representatives often encounter challenges such as managing high call volumes, addressing diverse patient concerns, and ensuring accurate information is communicated under time constraints. Effective time management, active listening skills, and staying up-to-date with healthcare protocols are essential for success. Building rapport with patients and collaborating closely with medical staff can also help create a supportive environment and facilitate smoother patient interactions.

What is the difference between Patient Connect vs Patient Coordinator?

AspectPatient ConnectPatient Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare certificationsHigh school diploma; healthcare or administrative certifications often preferred
Work EnvironmentHealthcare facilities, patient support centersHospitals, clinics, healthcare offices
Employer & Industry UsageHealthcare providers, patient support servicesHospitals, outpatient clinics, insurance companies
Common Search & ComparisonPatient Connect vs Patient Coordinator

Patient Connect roles typically focus on facilitating communication between patients and healthcare providers, often involving patient outreach and support. Patient Coordinators handle scheduling, patient records, and ensuring smooth patient flow within healthcare settings. While both roles require healthcare knowledge and excellent communication skills, Patient Connect emphasizes patient engagement, whereas Patient Coordinators focus on administrative coordination.

What are popular job titles related to Patient Connect jobs in California?

For Patient Connect jobs in California, the most frequently searched job titles are:

What job categories do people searching Patient Connect jobs in California look for?

The top searched job categories for Patient Connect jobs in California are:

What cities in California are hiring for Patient Connect jobs?

Cities in California with the most Patient Connect job openings:

Patient Connect jobs near you
Infographic showing various Patient Connect job openings in California as of August 2026, with employment types broken down into 3% As Needed, 75% Full Time, 15% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Care Coordinator - ECM Program

Via Care

Los Angeles, CA • On-site

$20.75 - $28/hr

Other

Posted 4 days ago

Job description

Duties and Responsibilities:
The Care Coordinator (CC) engages potential ECM program members and assists with linkage to case management support. A CC is a health care professional whose duties and responsibilities are to support patients and their families as they move through each level of care. Care Coordinators function as liaisons between patients, providers, the community clinic and hospital. You help the patient connect with the appropriate program or facility for their level of care, advocate on their behalf, and ensure all parties have the appropriate patient information. CCs are responsible for the outreach and engagement program both in-person and telephonic. CCs are also charged with the navigation of individual members' program eligibility involving insurance and specifically Medi-Cal eligibility. CCs will also be assigned to support other team members in coordination with the program manager/director.
Essential Functions:
The functions performed by employees in this job family will vary by level or the area(s) to which assigned but may include (and not be limited to) the following. Employee must perform all duties and responsibilities in accordance with Via Care's care standards.
  • Operate as a supportive role within an interdisciplinary healthcare team utilizing an integrated care and treatment model.
  • Provide education, outreach, case management, and navigational services to qualifying members with the most complex medical and social needs.
  • Collaborate with individual case managers to connect ECM members toward primary care providers (PCP) and related providers as needed to navigate toward health and behavioral interventions that will maximize patient health outcomes.
  • Responsible for increasing case manager caseloads by outreaching potential members.
  • Handle large amounts of internal and external program referrals not limited to in-clinic providers, managed care plan referrals, and case manager outreach.
  • Reporting member compliance to all managed care plans and meeting reporting deadlines on a monthly basis.
  • Monitor and update online spreadsheets that assist in tracking referrals and documenting patient information.
  • Verify outdated data and make necessary changes to patient files.
  • Ability to understand various forms of information and transfer hard copy to digital platforms.
  • Ability to establish relationships with Managed Care Plans (MCPs) and corresponding liaisons. You will be required to participate in monthly meetings and training courses.
  • Stay up to date with programmatic changes and new populations of focus added to ECM.
  • Participates regularly in Via Care Program Meetings
Outreach and Community Mobility:
  • Prepare and disseminate program material, find, and recruit participants, assess individual and community needs, promote health literacy, and be an advocate.
  • Community/cultural liaison to Via Care's Intensive Care Management Services.
  • Assists patients through the healthcare system by operating as a patient advocate and health systems navigator.
  • Coordinates continuity of patient care with external healthcare organizations and facilities.
  • Coordinates continuity of patient care with patients and families/caregivers following hospital admission, discharge, and Emergency Department visits.
  • Facilitate clients in their comprehensive health self-screenings to collect functional, environmental, psycho-social, employment, housing, educational, and health information, as appropriate as it relates to health outcomes.
  • Engage families, conduct assessments, suggest referrals, give feedback to case managers, and produce documentation.
  • Educates patients about the health care system and facilitates relationship-building between the two.
  • Documents work with patients through appropriate record-keeping that follows the project's policies and procedures.
  • Participates/assists as needed in any activities related to the clinic and in collaboration with partners of the clinic.
  • Attends ongoing training for community health workers/case managers & care coordinators.
  • Advises patients and others regarding health care and other facilities available to them; assists patients in utilizing services; makes follow-up contacts when required.
  • Assist in gathering and evaluating data concerning the program to which assigned; may perform incidental clerical duties such as keeping records, answering the telephone, and arranging client appointments.
  • Other duties as assigned.
These duties may be modified, and functions of the job description based on the needs of the organization.
Knowledge, Skills, and Abilities:
  • Excellent verbal and written communication skills.
  • Flexible and able to take initiative.
  • Excellent organization, follow through, and ability to juggle multiple priorities in a fast- paced environment with multiple collaborators.
  • Demonstrated excellent attendance and reliability.
  • Manual dexterity to operate office equipment, including keyboard, copier, telephone.
  • Must be able to view and work on a computer for a long period of time, ability to use Microsoft office and internet.
  • Recent experience (last 3 years) working as part of a multidisciplinary team, collaboratively practicing with PCPs, health workers, health educators, and other health professionals.
  • Bilingual English/Spanish
  • Valid California driver's license and excellent driving record
  • Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

Environmental / Working Conditions:
Normal office environment. Occasional overtime may be required and/or hours may be shortened as business needs dictate. While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to use hands to finger, handle, or feel and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needed.
Equal Opportunity Statement:
Via Care Community Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Via Care Community Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
In compliance with California Labor Code § 432.3, as amended effective January 1, 2026, this job posting includes the pay scale for the position. The pay scale represents a good-faith estimate of the salary or hourly wage range the employer reasonably expects to pay for the position upon hire. Actual compensation within the posted range will depend on experience, skills, and internal equity.

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