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Patient Connect Jobs in California (NOW HIRING)

Via Care

Care Coordinator - ECM Program

Los Angeles, CA · On-site

$24 - $29.01/hr

You help the patient connect with the appropriate program or facility for their level of care, advocate on their behalf, and ensure all parties have the appropriate patient information. CCs are ...

Via Care

Care Coordinator - ECM Program

Los Angeles, CA · On-site

$20.75 - $28/hr

You help the patient connect with the appropriate program or facility for their level of care, advocate on their behalf, and ensure all parties have the appropriate patient information. CCs are ...

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Patient Connect information

What is a Patient Connect?

A Patient Connect role typically refers to a healthcare support position focused on facilitating communication between patients and healthcare providers or services. People in this role may help patients schedule appointments, answer questions about medical services, provide information on treatment plans, or assist with navigating the healthcare system. The goal of a Patient Connect professional is to enhance patient experience, improve access to care, and ensure patients feel supported throughout their healthcare journey.

What are the key skills and qualifications needed to thrive as a Patient Connect representative?

To thrive as a Patient Connect representative, you need strong customer service skills, knowledge of healthcare processes, and often a background in healthcare administration or a related field. Familiarity with electronic health record (EHR) systems, patient scheduling software, and basic office tools is typically required. Exceptional communication, empathy, and problem-solving abilities help build trust with patients and efficiently resolve their concerns. These skills ensure that patients receive timely, accurate assistance and that healthcare operations run smoothly.

What are some common challenges faced by Patient Connect representatives, and how can they be managed effectively?

Patient Connect representatives often encounter challenges such as managing high call volumes, addressing diverse patient concerns, and ensuring accurate information is communicated under time constraints. Effective time management, active listening skills, and staying up-to-date with healthcare protocols are essential for success. Building rapport with patients and collaborating closely with medical staff can also help create a supportive environment and facilitate smoother patient interactions.

What is the difference between Patient Connect vs Patient Coordinator?

AspectPatient ConnectPatient Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare certificationsHigh school diploma; healthcare or administrative certifications often preferred
Work EnvironmentHealthcare facilities, patient support centersHospitals, clinics, healthcare offices
Employer & Industry UsageHealthcare providers, patient support servicesHospitals, outpatient clinics, insurance companies
Common Search & ComparisonPatient Connect vs Patient Coordinator

Patient Connect roles typically focus on facilitating communication between patients and healthcare providers, often involving patient outreach and support. Patient Coordinators handle scheduling, patient records, and ensuring smooth patient flow within healthcare settings. While both roles require healthcare knowledge and excellent communication skills, Patient Connect emphasizes patient engagement, whereas Patient Coordinators focus on administrative coordination.

What are popular job titles related to Patient Connect jobs in California?

For Patient Connect jobs in California, the most frequently searched job titles are:

What job categories do people searching Patient Connect jobs in California look for?

The top searched job categories for Patient Connect jobs in California are:

What cities in California are hiring for Patient Connect jobs?

Cities in California with the most Patient Connect job openings:

Patient Connect jobs near you
Infographic showing various Patient Connect job openings in California as of August 2026, with employment types broken down into 3% As Needed, 75% Full Time, 15% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Patient Service Rep - CS Connect / Hybrid (Evening shift)

Cedars Sinai

Los Angeles, CA • On-site

$24 - $33/hr

Full-time

Posted 3 days ago

New

Cedars-Sinai rating

8.6

Company rating: 8.6 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

43rd of 1,061 rated hospitals

Job description


The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.
Job Duties and Responsibilities:
  • Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
  • Greets patients and assist with resolving patient issues or raising patients issues.
  • Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
  • Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
  • Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
  • Process and track referrals and authorizations for various insurance types.
  • Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
  • Monitors and assess their own workflow to find opportunities for improvement.
  • Explains policies, procedures, or services to patients using administrative knowledge
  • Participates in daily huddles and staff meetings.
  • Promotes and practice infection prevention standards and all department policies and procedures.

Qualifications
Education:
High school diploma or GED preferred.
Experience:
Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.
About Us
Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.
About the Team
With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai's medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond.

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