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Patient Case Manager Jobs in Fairview, OR (NOW HIRING)

Legacy Health

Case Manager - Case Management

Gresham, OR

$54.37 - $81.21/hr

You are committed to working with healthcare teams to ensure every patient receives the care, comfort and dignity they deserve. If this is how you define your role as a Case Manager in the Emergency ...

New

Legacy Health

Case Manager - Case Management

Gresham, OR · On-site

$54.37 - $81.21/hr

You are committed to working with healthcare teams to ensure every patient receives the care, comfort and dignity they deserve. If this is how you define your role as a Case Manager in the Emergency ...

Legacy Health

Case Manager - Case Management

Portland, OR · On-site

$54.37/hr

You are committed to working with healthcare teams to ensure every patient receives the care, comfort and dignity they deserve. If this is how you define your role as a Case Manager , we invite you ...

Legacy Health

Case Manager - Case Management

Gresham, OR · On-site

$54.37/hr

You are committed to working with healthcare teams to ensure every patient receives the care, comfort and dignity they deserve. If this is how you define your role as a Case Manager in the Emergency ...

Legacy Health

Case Manager - Case Management

Gresham, OR · On-site

$54.37 - $81.21/hr

You are committed to working with healthcare teams to ensure every patient receives the care, comfort and dignity they deserve. If this is how you define your role as a Case Manager in the Emergency ...

Healthbridge Staffing

Regional Case Manager

Portland, OR · On-site

$90K - $105K/yr

Regional Case Manager - West Coast (OR/WA) Region Location: West Coast Region (OR/WA) (Regional ... patient outcomes, streamlining transitions of care, and supporting skilled nursing facilities ...

Healthbridge Staffing

Regional Case Manager

Portland, OR · On-site

$85 - $110/hr

Regional Case Manager - West Coast (OR/WA) Region Location: West Coast Region (OR/WA) (Regional ... patient outcomes, streamlining transitions of care, and supporting skilled nursing facilities ...

Multnomah County, OR

Case Manager 2

Portland, OR · On-site

$32.88 - $40.45/hr

Knowledge of case management methods, principles, techniques, and resources (including information/referral, assessment, interviewing, patient/client advocacy, risk intervention, resource utilization)

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Patient Case Manager information

See Fairview, OR salary details

$16

$23

$42

How much do patient case manager jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for patient case manager in Fairview, OR is $23.84, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $23.56 per hour, depending on experience, location, and employer.

What is a patient case manager?

A Patient Case Manager is a healthcare professional who coordinates and manages a patient's overall care plan, ensuring they receive appropriate medical services and support. They work closely with doctors, nurses, patients, and families to assess needs, plan treatments, and facilitate communication between care teams. Their goal is to improve patient outcomes, reduce hospital readmissions, and help patients navigate complex healthcare systems. Patient Case Managers may work in hospitals, clinics, or insurance companies and often advocate for the patient's best interests.

What are the key skills and qualifications needed to thrive as a patient case manager?

To thrive as a Patient Case Manager, you need a solid background in healthcare management, clinical knowledge, and often a degree in nursing, social work, or a related field. Familiarity with case management software, electronic health records (EHRs), and sometimes certification like CCM (Certified Case Manager) are typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help in coordinating care plans and advocating for patients. These skills are vital for ensuring patients receive appropriate, timely care and for facilitating smooth collaboration among healthcare providers.

How does a patient case manager typically collaborate with healthcare providers to ensure coordinated patient care?

Patient Case Managers work closely with physicians, nurses, social workers, and other healthcare professionals to develop and implement comprehensive care plans for patients. They facilitate communication between the patient, family members, and the care team to ensure everyone is informed and aligned on treatment goals. By regularly participating in multidisciplinary team meetings and advocating for the patient's needs, Patient Case Managers help prevent gaps in care and improve overall patient outcomes.

How to become a patient case manager?

To become a patient case manager, typically a bachelor's degree in healthcare, social work, or a related field is required. Relevant experience in healthcare or social services, strong communication skills, and certification such as the Certified Case Manager (CCM) can enhance job prospects. Some positions may also require knowledge of healthcare systems and case management software.

What does a patient case manager do for a patient?

A patient case manager coordinates healthcare services for patients, helping them navigate treatment plans, arrange appointments, and access resources. They assess patient needs, communicate with healthcare providers, and ensure patients receive appropriate care and support throughout their treatment process.

What cities near Fairview, OR are hiring for Patient Case Manager jobs?

Cities near Fairview, OR with the most Patient Case Manager job openings:

Patient Case Manager jobs near you
Infographic showing various Patient Case Manager job openings in Fairview, OR as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $49,584 per year, or $23.8 per hour.

Patient Grievance Case Management

Portland, OR • On-site

Oregon Health & Science University
Colleges, Universities, and Professional Schools • 10K+ employees

8.1

Company rating: 8.1 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

170th of 625 rated colleges and universities

Great coworkers

People enjoy working here

Good employer

Learn more about Oregon Health & Science Universityexternal

$97K - $147K/yr

Full-time

Re-posted 12 days ago

Job description

Department Overview
The Patient Grievance Case Management (GCM) position is responsible for the acknowledgement, facilitating
investigation, follow-up, resolution, and documentation of patient complaints, grievances, concerns, and inquiries across all OHSU sites of care.
They serve as an objective, person-centered partner for all parties involved in the complaint and grievance process - patients, families, and care team members alike. Rather than functioning as an advocate for any single party, this role is grounded in fairness, active listening, and a genuine commitment to understanding every perspective. The Case Manager works to ensure that each person involved feels heard, respected, and supported throughout the resolution process.
Central to this role is the management of OHSU's formal complaint and grievance process. This includes receiving and documenting concerns through multiple channels, conducting thorough and impartial investigations, coordinating with clinical and administrative staff, and delivering timely written responses that meet departmental standards and Federal and State regulatory requirements. The Case Manager tracks and documents all activity within the complaint management system to support organizational reporting and quality improvement efforts.
This is a demanding role that requires a high degree of professionalism and personal resilience. The work calls for exceptional organizational skills to manage multiple cases simultaneously, strong written and verbal communication to convey findings clearly and compassionately, and the emotional intelligence to navigate sensitive and often distressing situations with calm and care. Active listening, empathy, diplomacy, and the ability to remain objective under pressure are essential to performing this work effectively.
Function/Duties of Position
Complaint and Grievance Case Management
Receives, investigates, and facilitates resolution of concerns brought by patients, families, and staff, serving as an objective and supportive partner for all parties involved. Concerns are received and addressed through multiple channels and settings, including:
  • In-person meetings in departments, patient rooms, and clinical areas
  • Phone, email, written correspondence, and electronic website submission

Core responsibilities include:
  • Gather facts and facilitate or implement resolutions in a manner that is respectful, diplomatic, and consistent with OHSU standards of practice and Federal and State regulatory requirements
  • Practice with a high degree of independence, consulting and collaborating with the department leader on significant issues such as sentinel events, matters of policy, and complex grievances
  • Provide written responses to patient grievances in accordance with departmental standards, OHSU policy, and regulatory requirements
  • Document all complaints, grievances, and resolutions in the department complaint management system to support reporting and quality improvement trending
  • Responding to questions and inquiries regarding OHSU policies and procedures, regulatory requirements, and State and Federal law as they relate to patient rights, responsibilities, and safety
  • Serve as a knowledgeable resource and supportive contact for all members of the healthcare workforce on matters related to patient rights
  • Act as an internal liaison to internal partners as needed to support patients and the OHSU workforce
  • Engage with officials from community, State, or Federal agencies as circumstances require

Education, Policy, and Organizational Engagement
Supports the broader work of the Patient Relations department through education, policy development, and organizational participation. Responsibilities include:
  • Provide staff education and training as assigned by the department leader, including through venues such as New Employee Orientation and departmental presentations
  • Assist the department leader in the evaluation, revision, and creation of OHSU policies and procedures related to Patient Relations activities, including participation in and support of compliance with State and Federally regulated patient-care policies
  • Participate in committees, outreach, and community assignments as directed by the department leader

Required Qualifications
  • Master's in social work, Counseling, Health Advocacy or similar academic preparation in HC related field
  • 3 years relevant clinical or social work experience, including conflict resolution and mediation skills.

Job Related Knowledge, Skills and Abilities (Competencies):
  • Exhibits a friendly and outgoing demeanor
  • Demonstrates high-quality customer service to both external customers (patients) and internal customers (OHSU healthcare providers and staff)
  • Demonstrates critical thinking and problem-solving skills
  • Ability to manage and perform multiple tasks under conditions of fluctuating workloads, competing priorities, and changing deadlines
  • Knowledge and demonstrated skill in the application of group dynamics collaboration, behavioral management, setting boundaries respectfully and explaining policies and procedures to individuals at various education levels.
  • Ability to work independently and follow through on assignments with minimal direction • Knowledge of continuous quality improvement processes and tools
  • Possesses excellent interpersonal, written, and oral communication skills
  • Demonstrated experience in cultivating and fostering working relationships internally and externally
  • Basic understanding of statistical and data analysis
  • Strong understanding of HIPAA laws around privacy and confidentiality, with a demonstrated ability to manage sensitive information
  • Ability to listen to or read a narrative then summarize and restate the main issues objectively, concisely, and without bias

Preferred Qualifications
  • Experience in healthcare administration
  • Knowledge of SharePoint
  • Knowledge of Epic
  • Knowledge in RLDatix

Additional Details
Monday through Friday, 8:00 to 4:30. This is a Critical Function Employee position. The role is hybrid, with onsite presence required on a rotating schedule coordinated with other Patient Grievance Case Managers to ensure consistent coverage across OHSU Hospitals and Clinics. Remote work is available for a portion of the schedule, subject to supervisor approval and operational needs.
Why apply to OHSU?
We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.
All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply.
To request reasonable accommodation, contact askhr@ohsu.edu
Oregon Health & Science University logo

About Oregon Health & Science University

Sourced by ZipRecruiter

Oregon Health & Science University (OHSU) is a distinguished institution under the industry of higher education and healthcare, specifically in the field of medical science. Based in Portland, Oregon, US, it maintains a reputation for promoting research, teaching, patient care, and outreach. Established in 1887, OHSU has continually sought to redefine the parameters of healthcare delivery and biomedical discovery through its expansive catalog of programs and initiatives. A galvanizing mission drives OHSU: to improve the health and quality of life for all Oregonians through excellence, innovation, and leadership in health care, education, and research.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Portland, OR, US

Year founded

1887

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