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Patient Assistance Program Jobs in Indiana (NOW HIRING)

PharmaCord

Patient Care Associate

Jeffersonville, IN

$50K/yr

... assistance programs and assisting patients or other callers/stakeholders through resolution (via ... Patient Assistance: Qualifications: * Detail oriented * Professional telephone etiquette * Self ...

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Patient Assistance Program information

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How much do patient assistance program jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for patient assistance program in Indiana is $20.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $20.34 per hour, depending on experience, location, and employer.

What is a Patient Assistance Program job?

A Patient Assistance Program (PAP) job involves helping patients access financial assistance for medications and healthcare services. Employees in this role work with pharmaceutical companies, healthcare providers, and patients to determine eligibility and assist with the application process. They may also provide guidance on insurance coverage, medication affordability, and alternative support programs. The goal is to ensure that patients receive the treatments they need without financial hardship.

What are typical daily responsibilities for someone working in a Patient Assistance Program role?

In a Patient Assistance Program position, your daily responsibilities typically include assessing patient eligibility for various assistance programs, guiding patients through application processes, and communicating with healthcare providers or insurance representatives as needed. You may also be responsible for maintaining accurate records, following up on application statuses, and handling sensitive patient information in compliance with privacy regulations. The role often involves collaborating closely with a multidisciplinary team to ensure patients receive the medications or services they need in a timely manner. This combination of administrative and patient-facing tasks makes the position both dynamic and rewarding, with a strong focus on making a direct positive impact on patient access to care.

What are the key skills and qualifications needed to thrive in the Patient Assistance Program position, and why are they important?

To thrive in a Patient Assistance Program role, you need a strong understanding of healthcare systems, insurance coverage, and program eligibility requirements, often supported by experience in patient services or social work. Familiarity with healthcare databases, CRM tools, and knowledge of regulatory guidelines such as HIPAA are commonly required. Exceptional interpersonal skills, problem-solving abilities, and attention to detail help professionals navigate complex situations and communicate effectively with patients and providers. These skills ensure timely and accurate support for patients seeking access to healthcare resources and medications.

What are popular job titles related to Patient Assistance Program jobs in Indiana? For Patient Assistance Program jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Patient Assistance Program jobs in Indiana look for? The top searched job categories for Patient Assistance Program jobs in Indiana are:
What cities in Indiana are hiring for Patient Assistance Program jobs? Cities in Indiana with the most Patient Assistance Program job openings:
Patient Assistance Program jobs near you

Existing Program! Case Manager (non-clinical)

Valeris

Jeffersonville, IN

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valerisâ„¢ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.
A typical day in the Case Manager / Patient Advocate (non-clinical) role will include ownership of your patients cases from initiation to closure to include; benefit investigations, prior authorizations / denial appeals, determining financial qualifications for assistance programs and assisting patients or other callers/stakeholders through resolution (via email, inbound/outbound calls and using our patented technology, Lynk) by using your critical thinking skills and your knowledge of the program and industry rules and standards. This role requires a high level of ownership, attention to detail and patient focus and will put your problem-solving skills to the test!
Key Responsibilities:
The responsibilities include, but are not limited to the following:
  • Relationship Management
    • Builds trusted relationships with patients, prescribers, client stakeholders through proactive communication, timely and accurate execution of deliverables and demonstrated relentless passion for helping patients
    • Manages all relationships in a manner that adheres to healthcare laws and regulations
  • Communications
    • Performs program welcome calls to patients
    • Performs post Benefits Investigation calls to patients and physicians explaining coverage options
    • Manages all client inquiries unable to be determined by client through reporting
    • Manages HCP inquiries, as applicable, pursuant to business rules
  • Inbound Call Management
    • Manages inbound calls as directed by the program-approved FAQs
    • Triage patients to internal or external resources as appropriate
  • Personalized Case Management
    • Provides personalized case management to patients and HCPs including outbound communication to HCPs and patients to communicate benefit coverage and next steps in obtaining coverage
    • Leverages electronic tools to identify benefits and payer coverage; completes manual benefit investigation as needed
    • Identifies and communicates patient’s plan benefit coverage including the need for prior authorization, appeal, tier exception, and/or formulary exclusions
    • Uses electronic resources to obtain benefit coverage outcome and if needed, outbound call to payers and HCPs to follow up on proper submission and/or outcome
    • Coordinates nurse teach with field-based nurse educators, as applicable to program
    • Supports adherence services through coordination of nurse follow up, as applicable to program
    • Identifies peer support resources for patients
    • Coordinates shipment of product through patient assistance program and/or bridge program from the PharmaCord pharmacy
    • Proactively communicates needs for reverification of prior authorization or re-enrollment for patient assistance program
    • Reports adverse events, Product complaints, special situation reports and/or medical inquiries received in accordance with SOPs and the Business Rules
    • Documents all activities within the PharmaCord Lynk system in accordance with business requirements
    • Utilize Valeris’ values as the driving force behind the team’s success
    • On time adherence to training deadlines for all corporate policies and procedures
    • Ensure all SOPs are followed with consistency
    • Perform additional tasks or projects as assigned
Qualifications:
Successful candidates possess the following personal attributes:
  • Detail oriented
  • Professional telephone etiquette
  • Self-awareness of your own emotions and the potential impact on others
  • Basic computer knowledge
  • Ability to multitask effectively
  • Ability to recognize emotions and their effects
  • Sureness about self-worth and capabilities
  • Manage disruptive impulses
  • Maintain standards of honesty and integrity
  • Takes responsibility for performance
  • Adapts and handles change with flexibility
  • Is innovative and open to new ideas
  • Achievement driven; constant striving to improve or to meet a standard of excellence
  • Aligns with the goals of the group or organization
  • Ready to take initiative and act on opportunities
  • Be optimistic and pursue goals persistently despite obstacles and setbacks
  • Be service oriented and anticipate, recognize and meet needs of others, including patients and care partners
  • Clear and concise communication
  • Positive attitude!
  • Bachelor’s degree strongly preferred or equivalent experience required
  • Customer service and healthcare industry experience is preferred but not required
  • Ability to work an 8.5-hour shift between 8 am to 9 pm, Monday to Friday required
  • Bi-lingual skills in Spanish and English are a plus.
  • Remote work eligibility is subject to all work from home criteria met and based on business need
Physical Demands amp; Work Environment:
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
  • Although very minimal, flexibility to travel as needed is preferred.
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Why Work for Valeris:
We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:
  • Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
  • Additional health support, including telehealth and Employee Assistance Program (EAP) services
  • Company match on Health Savings Account contributions
  • Free Basic Life and AD amp;D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
  • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
  • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
  • Paid Time Off (PTO) and Sick Leave to support work-life balance
  • Team members receive nine paid holidays plus two floating holidays
  • Opportunities for advancement in a company that supports personal and professional growth
  • A challenging, stimulating work environment that encourages new ideas
  • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
  • A mission-driven, inclusive culture where your work makes a meaningful impact
Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
Our Commitment to Equal Opportunity
At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.
Important Notice

Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @Valeris.com and/or @echo.newtonsoftware.com email address regarding next steps in our interview process.

Please Note:
  • PharmaCord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an @Valeris.com or @echo.newtonsoftware.com email address, or through our scheduling platform, Calendly.
  • We will never request your bank account information at any stage of the hiring process.
  • We will never send a check (electronic or physical) to purchase home office equipment.

If you receive any suspicious communication regarding employment with PharmaCord, please report it to our Talent Acquisition team immediately at careers@Valeris.com

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