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Patient Assistance Program Representative Jobs in Milwaukee, WI

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Patient Assistance Program Representative information

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How much do patient assistance program representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for patient assistance program representative in Milwaukee, WI is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.06 per hour, depending on experience, location, and employer.

What is a patient assistance program representative?

A Patient Assistance Program Representative is a professional who helps patients access medications and healthcare services by guiding them through various assistance programs offered by pharmaceutical companies, non-profits, or healthcare providers. Their main responsibilities include assessing patient eligibility, completing and submitting necessary paperwork, and serving as a liaison between patients, healthcare providers, and program sponsors. They play a crucial role in ensuring that individuals with limited financial resources can obtain the medications and treatments they need.

What are the key skills and qualifications needed to thrive as a patient assistance program representative?

To thrive as a Patient Assistance Program Representative, you need a strong understanding of healthcare processes, insurance verification, and program eligibility requirements, usually supported by a high school diploma or relevant experience. Familiarity with CRM systems, patient management software, and electronic documentation tools is typically required. Outstanding communication, empathy, and problem-solving skills help build trust with patients and coordinate effectively with healthcare providers. These skills ensure efficient program enrollment, positive patient experiences, and accurate handling of sensitive information.

What are some common challenges faced by patient assistance program representatives, and how can they be managed effectively?

Patient Assistance Program Representatives often encounter challenges such as navigating complex insurance policies, managing high call volumes, and addressing sensitive patient concerns regarding medication access. Effective time management and strong communication skills are essential for prioritizing tasks and providing clear information to patients. Utilizing team resources and staying updated on program requirements can also help representatives resolve issues efficiently, ensuring patients receive the support they need in a timely manner.

What is the difference between Patient Assistance Program Representative vs Patient Services Coordinator?

AspectPatient Assistance Program RepresentativePatient Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHealthcare facilities, pharmaceutical companies, or nonprofit organizationsHospitals, clinics, or healthcare offices
Employer & Industry UsageUsed in pharmaceutical, healthcare, and nonprofit sectors to assist patients with medication access

Both roles involve assisting patients, often requiring similar credentials and working in healthcare settings. The Patient Assistance Program Representative specifically focuses on helping patients access medications through assistance programs, while the Patient Services Coordinator handles broader patient support and coordination. Understanding these differences can help job seekers identify the best fit for their skills and career goals.

What are popular job titles related to Patient Assistance Program Representative jobs in Milwaukee, WI?

For Patient Assistance Program Representative jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Patient Assistance Program Representative jobs in Milwaukee, WI look for?

The top searched job categories for Patient Assistance Program Representative jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Patient Assistance Program Representative jobs?

Cities near Milwaukee, WI with the most Patient Assistance Program Representative job openings:

Patient Assistance Program Representative jobs near you
Infographic showing various Patient Assistance Program Representative job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,467 per year, or $19.5 per hour.

Patient Access Representative I

Kenosha Community Health Center - Pillar Health

Kenosha, WI

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Pillar Health, a Division of Kenosha Community Health Center is hiring a Bilingual Patient Access Representative I to work its 22nd Avenue Location.
POSITION SUMMARY
The Patient Access Representative I (PAR I) is to provide exceptional patient care by creating a patient service experience that is phenomenal for each and every patient visit. The PAR I works as a partner in the clinic together with the practitioners, assistive clinical staff, other administrative staff and leadership to provide a welcoming, caring and healing environment for patients. Where this position deals directly with patients and family members, the PAR I is responsible to ensure that patients' needs are listened to, understood and resolved within the scope of this job description. The PAR I is primarily responsible for the scheduling, rescheduling or cancellation of patient appointments according to scheduling guidelines and/or company policies.
PRIMARY FUNCTIONS
The list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
CORPORATE VALUES
  • Maintain patient confidentiality and function within the guidelines of HIPAA.
  • Ability to function well while involved in multiple tasks and assignments.
  • Ability to concentrate on details while experiencing frequent interruptions.
  • Review all company messaging systems at the beginning and end of every shift.
  • Welcome and orient new patients to the facility.
  • Connect patients to wrap-around services, including, but not limited to, Aging and Disability Resource Center (ADRC), Badger Care, Wisconsin Well Woman Program (WWWP), and medication assistance.
  • Coordinate patient transportation assistance.
  • Interact with all patients in a professional and courteous manner.
  • Ability to direct all incoming calls to appropriate staff.
  • Other duties as assigned.
REGISTRATION
  • Verify and update patient demographic information.
  • Verify and update patient insurance information and select the appropriate guarantor per service line during the check-in process.
  • Initiate new patient full registration process.
  • Record patient demographics in EHR to satisfy Universal Data Set (UDS) requirements.
  • Coordinate handoff to Intake Registered Nurse.
SCHEDULING
  • Ability to appropriately take accurate, detailed messages and send them to the appropriate person via the Electronic Health Record (EHR).
  • Identify triage situations in patients through red flag words and terminology during patient interaction.
  • Work collaboratively with nursing staff to schedule urgent visits.
  • Schedule and reschedule patient appointments according to the scheduling guidelines.
  • Ensure confirmation of all scheduled appointments via the Care Messaging platform, MyChart, or directly with the patient.
  • Verify changes to insurance benefits prior to scheduling or during the confirmation process.
  • Ability to understand and implement schedule templates.
  • Review the Reschedule list in the EHR and schedule appointments appropriately.
  • Review the Follow-Up list in the EHR and schedule appointments appropriately.
  • Review the Waitlist in the EHR and schedule appointments appropriately.
  • Communicate with the care team regarding same-day appointments or changes in scheduling.
CHECK-IN/CHECK-OUT
  • Inform patients of the balances they owe in a professional and courteous manner.
  • Collect payment for services provided.
  • Inform patients and obtain acknowledgment of consent for treatment, clinic, and appointment policy adherence, patient and payment responsibilities.
  • Collect and/or verify photo identification of patient and guardian (where applicable).
  • Check-in patients via the EHR for scheduled services or walk-ins.
  • Collect payment at the time of service, including copays and/or outstanding balances, according to payment policy.
  • Review patient paperwork for accuracy and follow up with the patient for missing information.
  • Scan completed paperwork to patient chart in EHR.
  • Print and reconcile the end-of-day batch report with on-hand cash, attest to the reconciled batch report, and then deposit it in the drop box.
  • Ensure patients have a documented guardian or case worker present when appropriate.
POSITION REQUIREMENTS
Education and/or Experience
High School Diploma/GED required. Six to twelve months of related experience is preferred. Customer Service experience in a clinical setting preferred. Prior experience with using an Electronic Health Record is preferred.
Language Skills
Ability to read and comprehend instructions from your manager. Ability to effectively communicate with patients and employees from the organization. Ability to communicate in Spanish (oral and written) preferred.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to perform the primary functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform their primary functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, and talk or hear. Sitting greater than 75% of the time. Walking and standing less than 25% of the time. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally bend and lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK SCHEDULE
Open availability to work between 32-40 hours during clinic operating hours. Clinics generally operate Monday – Thursday, 7 am – 7 pm, Friday, 7 am – 5 pm, and Saturday, 7 am – 3 pm.
WHAT WE OFFER
As a full-time employee, you will receive an impressive portfolio of benefits designed to help you maintain a comfortable lifestyle for you and your qualifying dependents, including Major Medical, Dental, Vision, Flexible Spending Account, Short-term Disability, Long-term Disability, Life Insurance, Employee Assistant Program, Pet Insurance, Employee Savings and Discount Program, 403(b), Paid Time Off, including Holidays. Qualifying employer for Public Service Loan Forgiveness (PSLF).
Annual salary to commensurate with experience.
Learn more about us at www.pillarhealthcare.org.
Kenosha Community Health Center and Pillar Health, a Division of Kenosha Community Health Center, are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age (40 or older), disability, veteran status, or genetic information (including family medical history) or any other characteristic protected by applicable federal, state, or local law.

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