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Patient Assistance Program Representative Jobs in Minnesota

CCRM Fertility

Patient Billing Representative

Minneapolis, MN · On-site

$18.25 - $23.25/hr

Employee Assistance Program (EAP) * Short-Term Disability * Flexible spending including Dependent ... The Customer Experience Specialist plays an integral part of the patient's financial journey ...

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Patient Assistance Program Representative information

What are some common challenges faced by patient assistance program representatives, and how can they be managed effectively?

Patient Assistance Program Representatives often encounter challenges such as navigating complex insurance policies, managing high call volumes, and addressing sensitive patient concerns regarding medication access. Effective time management and strong communication skills are essential for prioritizing tasks and providing clear information to patients. Utilizing team resources and staying updated on program requirements can also help representatives resolve issues efficiently, ensuring patients receive the support they need in a timely manner.

What are the key skills and qualifications needed to thrive as a patient assistance program representative?

To thrive as a Patient Assistance Program Representative, you need a strong understanding of healthcare processes, insurance verification, and program eligibility requirements, usually supported by a high school diploma or relevant experience. Familiarity with CRM systems, patient management software, and electronic documentation tools is typically required. Outstanding communication, empathy, and problem-solving skills help build trust with patients and coordinate effectively with healthcare providers. These skills ensure efficient program enrollment, positive patient experiences, and accurate handling of sensitive information.

What is the difference between Patient Assistance Program Representative vs Patient Services Coordinator?

AspectPatient Assistance Program RepresentativePatient Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHealthcare facilities, pharmaceutical companies, or nonprofit organizationsHospitals, clinics, or healthcare offices
Employer & Industry UsageUsed in pharmaceutical, healthcare, and nonprofit sectors to assist patients with medication access

Both roles involve assisting patients, often requiring similar credentials and working in healthcare settings. The Patient Assistance Program Representative specifically focuses on helping patients access medications through assistance programs, while the Patient Services Coordinator handles broader patient support and coordination. Understanding these differences can help job seekers identify the best fit for their skills and career goals.

What is a patient assistance program representative?

A Patient Assistance Program Representative is a professional who helps patients access medications and healthcare services by guiding them through various assistance programs offered by pharmaceutical companies, non-profits, or healthcare providers. Their main responsibilities include assessing patient eligibility, completing and submitting necessary paperwork, and serving as a liaison between patients, healthcare providers, and program sponsors. They play a crucial role in ensuring that individuals with limited financial resources can obtain the medications and treatments they need.
What are popular job titles related to Patient Assistance Program Representative jobs in Minnesota? For Patient Assistance Program Representative jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Patient Assistance Program Representative jobs in Minnesota look for? The top searched job categories for Patient Assistance Program Representative jobs in Minnesota are:
What cities in Minnesota are hiring for Patient Assistance Program Representative jobs? Cities in Minnesota with the most Patient Assistance Program Representative job openings:
Patient Assistance Program Representative jobs near you
Infographic showing various Patient Assistance Program Representative job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Patient Service Representative

Minnesota Eye Consultants

Woodbury, MN • On-site

$20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Minnesota Eye Consultants rating

7.8

Company rating: 7.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Minnesota Eye Consultants (MEC) is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at MEC is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments.
MN Eye Consultants is currently hiring for a full-time Patient Service Representative for our Woodbury clinic.
SUMMARY
The Patient Service Representative is responsible for welcoming patients and visitors to MEC in a warm and friendly manner and helping to prepare for their visit. This includes problem resolution and assisting with paperwork including demographics, insurance information, and collecting co-payments and/or past due balances in a timely manner. Starting pay is $20.00/hour..
LOCATION & SCHEDULE
This position is based in our Woodbury clinic but will be required to work shifts at other MEC clinics as needed. This position will work an 8 hour shift Monday - Friday between the hours of 7:30am - 5pm and every other Saturday morning from 7:30am-1:30pm (would then get a day off during the week).
ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Welcome patients and visitors in a warm, friendly, prompt manner as the first point of contact in the overall patient experience and assist with navigational needs and appointment scheduling.
  • Verify, obtain, enter and update patient demographics, insurance, referring physician, primary care provider, and other required fields as assigned.
  • Assist patients with completion of pertinent forms including but not limited to medical history, patient agreement, workers compensation.
  • Collect patient payments for self-pay appointments, co-payments, outstanding balances, and fees for contact lens related items.
  • Daily cash reconciliation and posting of cash batch.
  • Coordinate and assist patients with transportation needs.
  • Prepare patient charts in advance for both clinic and laser visits including printing fee tickets for add on appointments.
  • Prepare surgery and dry eye patient packets and laser post-op kits.
  • Distribute daily visit paperwork.
  • Scan patient paperwork into the electronic health record.
  • Facilitate lobby safety and cleanliness as well as cleaning lanyards and badges.
  • Comply with established standards and protocols of MEC goals and objectives including compliance with HIPAA and PHI standards and protocols.
  • Other duties as assigned.
EDUCATION AND/OR EXPERIENCE
  • High school diploma/GED
  • 1-2 years related customer service experience
  • Health care experience preferred
BENEFITS
  • Health Insurance (medical, dental, vision, HSA)
  • Paid Time Off (PTO)
  • Holiday Pay
  • 401K Retirement Savings Plan
  • Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
  • Employee Assistance Program
  • Employee Discounts

About Us:
At MEC, our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK - laser vision correction. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients.
MN Eye Consultants and Northwest Eye Clinic are now sister companies under Unifeye Vision Partners! To view employment opportunities at all of our locations go to www.unifeyejobs.com
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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