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Patient Assistance Program Representative Jobs in Iowa

UnityPoint Health

Patient Access Rep

Marshalltown, IA · On-site

$16 - $20.50/hr

Our competitive Total Rewards program offers benefits options that align with your needs and ... Refer patients who need financial assistance with their clinic/hospital bills to a Financial ...

cchrpmc

Pharm - Pharmacy Liaison

Stout, IA · On-site

$17 - $20.75/hr

... patient assistance programs. This role ensures patients have access to their medications and care ... representative of those that must be met or encountered to successfully perform the essential ...

cchrpmc

Pharm - Pharmacy Liaison

Stout, IA · On-site

$17 - $20.75/hr

... patient assistance programs. This role ensures patients have access to their medications and care ... representative of those that must be met or encountered to successfully perform the essential ...

UnityPoint Health

Patient Access Rep

Cedar Rapids, IA · On-site

$17 - $21.50/hr

Our competitive Total Rewards program offers benefits options that align with your needs and ... Refer patients who need financial assistance with their clinic/hospital bills to a Financial ...

UnityPoint Health

Patient Access Representative

Dubuque, IA · On-site

$16.25 - $20.75/hr

Our competitive Total Rewards program offers benefits options that align with your needs and ... Refer patients who need financial assistance with their clinic/hospital bills to a Financial ...

UnityPoint Health

Patient Access Rep

Sioux City, IA · On-site

$17 - $21.75/hr

Our competitive Total Rewards program offers benefits options that align with your needs and ... Refer patients who need financial assistance with their clinic/hospital bills to a Financial ...

UnityPoint Health

Patient Access Rep

Dubuque, IA · On-site

$16.25 - $20.75/hr

Our competitive Total Rewards program offers benefits options that align with your needs and ... Refer patients who need financial assistance with their clinic/hospital bills to a Financial ...

Access Dubuque

Patient Access Representative

Dubuque, IA · On-site

$16.25 - $20.75/hr

Patient Access Representative Southwest Health 1 Positions ID: 80487 Posted On 09/02/2025 Refreshed ... Obtains Medicaid eligibility from the online Forward Health program and changes the patients ...

UnityPoint Health

Patient Access Representative

Fort Dodge, IA · On-site

$16.75 - $21.25/hr

Our competitive Total Rewards program offers benefits options that align with your needs and ... assistance to help you grow your family. With a collective goal to champion a culture of belonging ...

New

UnityPoint Health

Patient Access Representative

Fort Dodge, IA · On-site

$16.75 - $21.25/hr

Our competitive Total Rewards program offers benefits options that align with your needs and ... assistance to help you grow your family. With a collective goal to champion a culture of belonging ...

New

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All JobsPatient Assistance Program Representative JobsPatient Assistance Program Representative Jobs in Iowa

Patient Assistance Program Representative information

What is a patient assistance program representative?

A Patient Assistance Program Representative is a professional who helps patients access medications and healthcare services by guiding them through various assistance programs offered by pharmaceutical companies, non-profits, or healthcare providers. Their main responsibilities include assessing patient eligibility, completing and submitting necessary paperwork, and serving as a liaison between patients, healthcare providers, and program sponsors. They play a crucial role in ensuring that individuals with limited financial resources can obtain the medications and treatments they need.

What are the key skills and qualifications needed to thrive as a patient assistance program representative?

To thrive as a Patient Assistance Program Representative, you need a strong understanding of healthcare processes, insurance verification, and program eligibility requirements, usually supported by a high school diploma or relevant experience. Familiarity with CRM systems, patient management software, and electronic documentation tools is typically required. Outstanding communication, empathy, and problem-solving skills help build trust with patients and coordinate effectively with healthcare providers. These skills ensure efficient program enrollment, positive patient experiences, and accurate handling of sensitive information.

What are some common challenges faced by patient assistance program representatives, and how can they be managed effectively?

Patient Assistance Program Representatives often encounter challenges such as navigating complex insurance policies, managing high call volumes, and addressing sensitive patient concerns regarding medication access. Effective time management and strong communication skills are essential for prioritizing tasks and providing clear information to patients. Utilizing team resources and staying updated on program requirements can also help representatives resolve issues efficiently, ensuring patients receive the support they need in a timely manner.

What is the difference between Patient Assistance Program Representative vs Patient Services Coordinator?

AspectPatient Assistance Program RepresentativePatient Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHealthcare facilities, pharmaceutical companies, or nonprofit organizationsHospitals, clinics, or healthcare offices
Employer & Industry UsageUsed in pharmaceutical, healthcare, and nonprofit sectors to assist patients with medication access

Both roles involve assisting patients, often requiring similar credentials and working in healthcare settings. The Patient Assistance Program Representative specifically focuses on helping patients access medications through assistance programs, while the Patient Services Coordinator handles broader patient support and coordination. Understanding these differences can help job seekers identify the best fit for their skills and career goals.

What are popular job titles related to Patient Assistance Program Representative jobs in Iowa?

For Patient Assistance Program Representative jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Patient Assistance Program Representative jobs in Iowa look for?

The top searched job categories for Patient Assistance Program Representative jobs in Iowa are:

What cities in Iowa are hiring for Patient Assistance Program Representative jobs?

Cities in Iowa with the most Patient Assistance Program Representative job openings:

Patient Assistance Program Representative jobs near you
Infographic showing various Patient Assistance Program Representative job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Patient Access Rep

UnityPoint Health

Marshalltown, IA • On-site

$16 - $20.50/hr

Other

Medical, Dental, Retirement, PTO

Re-posted 11 days ago

UnityPoint Health rating

7.3

Company rating: 7.3 out of 10

Based on 361 frontline employees who took The Breakroom Quiz

268th of 891 rated healthcare providers

Job description

  • Area of Interest: Patient Services

  • FTE/Hours per pay period: 0.5

  • Department: Patient Access

  • Shift: Every other Tuesday 1330-1730, every other weekend 1830-0700, rotating holidays

  • Job ID: 184492

Overview

Patient Access Representative

Marshalltown Hospital

Department: Patient Access

Shift: Part-Time | Every other Tuesday 1:30PM-5:30PM , every other weekend 6:30P-7:00A, rotating holidays

The Patient Access Representative NE is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries and manages patient wayfinding. The role also supports administrative tasks and ensures compliance with financial and insurance procedures.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few:    

  • Expect paid time off, parental leave, 401K matching and an employee recognition program .

  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

  • Accurately collect, analyze, and record demographic, insurance, financial, and clinical data in the system, ensuring all required documentation is complete.

  • Maintain strong knowledge of insurance plans and verification processes.

  • Answer and route phone calls professionally; take accurate messages.

  • Educate patients on financial obligations, including point of service ( POS ) collections and estimates.

  • Assist with patient self service registration processes.

  • Monitor and manage multiple work queues to ensure timely workflow.

  • Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate

  • Schedule walk in procedures and collaborate with central scheduling regarding other needs

Qualifications

Education:  

  • High School Diploma or equivalent required.

Experience:  

  • Two (2) years of customer service OR healthcare related experience preferred.

What UnityPoint Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About UnityPoint Health

Sourced by ZipRecruiter

At UnityPoint Health, we provide care in nine regions throughout Illinois, Iowa, and Wisconsin. As the nation's fourth largest nondenominational health system in America, UnityPoint Health keeps people at the center of all we do. We are looking for dynamic and talented individuals to join our team. You'll find opportunities for every sized dream.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1995

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