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Patient Assistance Program Representative Jobs in Iowa

LifePoint Health

Patient Access Representative

Clive, IA · On-site

$16.25 - $20.75/hr

Employee Assistance Program - mental, physical, and financial wellness assistance * Tuition ... The Patient Access Representative will also assist the Admission Coordinator with verifying ...

Lifepoint Health

Patient Access Representative

Clive, IA · On-site

$16.25 - $20.75/hr

Employee Assistance Program - mental, physical, and financial wellness assistance * Tuition ... The Patient Access Representative will also assist the Admission Coordinator with verifying ...

Wolfe Eye Clinic

Patient Representative

Ames, IA · On-site

Greeting patients and visitors and providing courteous, caring, and professional assistance during ... Ability to effectively enter information into a variety of computer programs. * Ability to portray ...

Wolfe Eye Clinic

Patient Representative

Ames, IA · On-site

Greeting patients and visitors and providing courteous, caring, and professional assistance during ... Ability to effectively enter information into a variety of computer programs. * Ability to portray ...

Wolfe Eye Clinic

Patient Representative

Cedar Falls, IA · On-site

Greeting patients and visitors and providing courteous, caring, and professional assistance during ... Ability to effectively enter information into a variety of computer programs. * Ability to portray ...

Wolfe Eye Clinic

Patient Representative

Hiawatha, IA · On-site

Greeting patients and visitors and providing courteous, caring and professional assistance during ... Ability to effectively enter information into a variety of computer programs. * Ability to portray ...

Wolfe Eye Clinic

Patient Representative

Hiawatha, IA · On-site

Greeting patients and visitors and providing courteous, caring and professional assistance during ... Ability to effectively enter information into a variety of computer programs. * Ability to portray ...

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All JobsPatient Assistance Program Representative JobsPatient Assistance Program Representative Jobs in Iowa

Patient Assistance Program Representative information

What is a patient assistance program representative?

A Patient Assistance Program Representative is a professional who helps patients access medications and healthcare services by guiding them through various assistance programs offered by pharmaceutical companies, non-profits, or healthcare providers. Their main responsibilities include assessing patient eligibility, completing and submitting necessary paperwork, and serving as a liaison between patients, healthcare providers, and program sponsors. They play a crucial role in ensuring that individuals with limited financial resources can obtain the medications and treatments they need.

What are the key skills and qualifications needed to thrive as a patient assistance program representative?

To thrive as a Patient Assistance Program Representative, you need a strong understanding of healthcare processes, insurance verification, and program eligibility requirements, usually supported by a high school diploma or relevant experience. Familiarity with CRM systems, patient management software, and electronic documentation tools is typically required. Outstanding communication, empathy, and problem-solving skills help build trust with patients and coordinate effectively with healthcare providers. These skills ensure efficient program enrollment, positive patient experiences, and accurate handling of sensitive information.

What are some common challenges faced by patient assistance program representatives, and how can they be managed effectively?

Patient Assistance Program Representatives often encounter challenges such as navigating complex insurance policies, managing high call volumes, and addressing sensitive patient concerns regarding medication access. Effective time management and strong communication skills are essential for prioritizing tasks and providing clear information to patients. Utilizing team resources and staying updated on program requirements can also help representatives resolve issues efficiently, ensuring patients receive the support they need in a timely manner.

What is the difference between Patient Assistance Program Representative vs Patient Services Coordinator?

AspectPatient Assistance Program RepresentativePatient Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHealthcare facilities, pharmaceutical companies, or nonprofit organizationsHospitals, clinics, or healthcare offices
Employer & Industry UsageUsed in pharmaceutical, healthcare, and nonprofit sectors to assist patients with medication access

Both roles involve assisting patients, often requiring similar credentials and working in healthcare settings. The Patient Assistance Program Representative specifically focuses on helping patients access medications through assistance programs, while the Patient Services Coordinator handles broader patient support and coordination. Understanding these differences can help job seekers identify the best fit for their skills and career goals.

What are popular job titles related to Patient Assistance Program Representative jobs in Iowa?

For Patient Assistance Program Representative jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Patient Assistance Program Representative jobs in Iowa look for?

The top searched job categories for Patient Assistance Program Representative jobs in Iowa are:

What cities in Iowa are hiring for Patient Assistance Program Representative jobs?

Cities in Iowa with the most Patient Assistance Program Representative job openings:

Patient Assistance Program Representative jobs near you
Infographic showing various Patient Assistance Program Representative job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Social Worker - Intimate Partner Violence Assistance Program

Veterans Health Administration

Coralville, IA • On-site, Remote

$66K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Veterans Health Administration rating

8.1

Company rating: 8.1 out of 10

Based on 1,006 frontline employees who took The Breakroom Quiz

66th of 891 rated healthcare providers

Job description

Summary
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) and eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after complete review of the EDRP application.
Learn more about this agency
Duties
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VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU
Total Rewards of a Allied Health Professional
Duties of this position are, but not limited to:
  • Conduct comprehensive psychosocial assessments, aiming to understand the needs of veterans, their families, and their caregivers. The incumbent's active engagement in the treatment planning process alongside other disciplines is crucial, ensuring the patient and family's psychosocial needs are carefully considered.
  • Possesses a comprehensive understanding of diverse human backgrounds, adept counseling skills, and the ability to independently implement treatment plans. They independently provide a wide array of counseling services, including individual and family counseling, helping patients and their families cope with the experiences of disability, terminal illness, and death. They extend their support beyond direct counseling, offering consultation and education to veterans and families on community resources, advance directives, and VA benefits. Additionally, they act as a consultant to their team members, providing valuable insights and guidance.
  • Acts as a liaison between the VA and community resources, shouldering additional responsibilities such as marketing and public relation duties when needed. Their commitment to comprehensive care is evident as they provide case management services throughout the continuum of care, ensuring that veterans and their families receive the necessary support at every stage. Their holistic approach to care is further exemplified through their efforts in providing wellness and prevention education.
  • Proficiency in utilizing computer software applications for documentation, data management, and tracking is essential, particularly within the framework of the Veterans Health Administration (VHA). The incumbent maintains data and statistical reports to comply with JCAHO, VA, and Medical Center policies and procedures. The incumbent meticulously documents social work interventions and activities in patient clinical records, ensuring a smooth hand-off when transferring patient care.
  • Exceptional interpersonal skills are vital for establishing and maintaining effective relationships with patients, families, and a spectrum of community agencies, communicating fluently in diverse cultural and professional settings. An in-depth knowledge of medical and mental health diagnoses, disabilities, and treatment procedures is indispensable, encompassing acute, chronic, and traumatic conditions, as well as an understanding of common medications and their associated effects and side effects.
  • Continuous professional growth and self-evaluation are encouraged, and active participation in professional peer reviews and case conferences is expected. This role presents an invaluable opportunity to contribute significantly to the well-being and overall quality of life for our nation's honored veterans and their families, ensuring they receive the holistic support and care they deserve.
  • Performs other duties as assigned.

Work Schedule: Flexible Schedule
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact VHAVISN23EDRP@va.gov, the EDRP Coordinator for questions/assistance. Learn more
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Ad-Hoc may be available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Requirements
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Conditions of employment
  • You must be a U.S. Citizen to apply for this job.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must be proficient in written and spoken English.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
  • Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Education. Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the accreditation standards for a masters of social work.
  • Licensure. Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level. Current state requirements may be found by going to http://vaww.va.gov/OHRM/T38Hybrid/.
    • Exception. VHA may waive the licensure or certification requirement for persons who are otherwise qualified, pending completion of state prerequisites for licensure/certification examinations. This exception only applies at the GS-9 grade level. For the GS-11 grade level and above, the candidate must be licensed or certified. At the time of appointment, the supervisor, chief social work or social work executive will provide the unlicensed/uncertified social worker with the written requirements for licensure or certification, including the time by which the license or certification must be obtained and the consequences for not becoming licensed or certified by the deadline.
    • Failure to Obtain License or Certification. In all cases, social workers must actively pursue meeting state prerequisites for licensure or certification starting from the date of their appointment. Failure to become licensed or certified within the prescribed amount of time (3 years) will result in removal from the GS-0185 social worker series and may result in termination of employment.
    • Loss of Licensure or Certification. Once licensed or certified, social workers must maintain a full, valid, and unrestricted independent license or certification to remain qualified for employment. Loss of licensure or certification will result in removal from the GS-0185 social worker series and may result in termination of employment.
  • English Language Proficiency. Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
Grade Determinations:
Social Worker, GS-9
  • Experience, Education, and Licensure. None beyond the basic requirements.
  • Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs:
    • Ability to work with Veterans and family members from various socioeconomic, cultural, ethnic, educational, and other diversified backgrounds utilizing counseling skills.
    • Ability to assess the psychosocial functioning and needs of Veterans and their family members, and to formulate and implement a treatment plan, identifying the Veterans problems, strengths, weaknesses, coping skills, and assistance needed.
    • Ability to implement treatment modalities in working with individuals, families, and groups to achieve treatment goals. This requires judgment and skill in utilizing supportive, problem solving, or crisis intervention techniques.
    • Ability to establish and maintain effective working relationships and communicate with clients, staff, and representatives of community agencies.
    • Fundamental knowledge of medical and mental health diagnoses, disabilities, and treatment procedures. This includes acute, chronic, and traumatic illnesses/injuries; common medications and their effects/side effects; and medical terminology.

Social Worker, GS-11
  • Experience and Licensure. Appointment to the GS-11 grade level requires completion of a minimum of one year of post-MSW experience equivalent to the GS-9 grade level in the field of health care or other social work-related settings, (VA or non-VA experience) and licensure or certification in a state at the independent practice level.
  • OR
  • Education. In addition to meeting basic requirements, a doctoral degree in social work from a school of social work may be substituted for the required one year of professional social work experience in a clinical setting.
  • Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, candidates must demonstrate all of the following KSAs:
    • Knowledge of community resources, how to make appropriate referrals to community and other governmental agencies for services, and ability to coordinate services.
    • Skill in independently conducting psychosocial assessments and treatment interventions to a wide variety of individuals from various socio-economic, cultural, ethnic, educational and other diversified backgrounds.
    • Knowledge of medical and mental health diagnoses, disabilities and treatment procedures (i.e. acute, chronic and traumatic illnesses/injuries, common medications and their effects/side effects, and medical terminology) to formulate a treatment plan.
    • Skill in independently implementing different treatment modalities in working with individuals, families, and groups who are experiencing a variety of psychiatric, medical, and social problems to achieve treatment goals.
    • Ability to provide consultation services to new social workers, social work graduate students, and other staff about the psychosocial needs of patients and the impact of psychosocial problems on health care and compliance with treatment.

Preferred Experience: Experience providing trauma informed, recovery oriented care within medical or behavioral health settings, serving veterans. Preferred backgrounds include conducting sensitive screenings, safety planning, and therapeutic interventions related to intimate partner violence using person centered evidence based approaches.
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
The full performance level of this vacancy is GS-11. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-09

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About Veterans Health Administration

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The Veterans Health Administration (VHA) is the largest integrated health care system in the United States, serving millions of Veterans each year. Located in Phoenix, AZ, and many other parts of the US, the VHA operates under the Department of Veteran Affairs, as suggested by their official website va.gov. The VHA is dedicated to providing the highest level of comprehensive care to its veterans. The organization offers a broad spectrum of medical, surgical, and rehabilitative care, including mental health services, research, and pharmacy benefits.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Phoenix, AZ, US

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