ZipRecruiter

Log In

1

Patient Account Rep Jobs in Tennessee (NOW HIRING)

Covenant Health

PATIENT ACCOUNT REP II CORPORATE

Knoxville, TN · On-site

$17.25 - $22.75/hr

Overview Patient Account Representative, Business Office Full Time, 80 Hours Per Pay Period, Day Shift Covenant Health Overview: Covenant Health is the region's top-performing healthcare network with ...

Covenant Health

PATIENT ACCOUNT REP II CORPORATE

Knoxville, TN · On-site

$17.25 - $22.75/hr

Patient Account Representative, Business Office Remote Position: Southeast U.S. (Eligible states: TN, KY, NC, GA, AL, VA, MS, AR, MO) Full Time, 80 Hours Per Pay Period, Day Shift Covenant Health ...

Covenant Health

PATIENT ACCOUNT REP II CORPORATE

Knoxville, TN · On-site

$17.25 - $22.75/hr

Overview Patient Account Representative, Business Office Full Time, 80 Hours Per Pay Period, Day Shift Covenant Health Overview: Covenant Health is the region's top-performing healthcare network with ...

Covenant Health

PT ACCOUNT REP I-CLINIC

Knoxville, TN · On-site

$14.75 - $19.50/hr

Patient Account Representative, Family Care Specialists Full Time, 80 Hours Per Pay Period, Day Shift Covenant Medical Group Overview: Covenant Medical Group is the employed and managed medical ...

Covenant Health

PATIENT ACCOUNT REP I CORPORATE

Knoxville, TN · On-site

$15.50 - $20.50/hr

Overview Patient Account Representative - Insurance Claim Follow-Up Full Time, 80 Hours Per Pay Period, Day Shift Covenant Health Overview: Covenant Health is the region's top-performing healthcare ...

Covenant Health

PATIENT ACCOUNT REP I CORPORATE

Knoxville, TN · On-site

$17.25 - $22.75/hr

Overview Patient Account Representative, Business Office Full Time, 80 Hours Per Pay Period, Day Shift Covenant Health Overview: Covenant Health is the region's top-performing healthcare network with ...

Covenant Health

PATIENT ACCOUNT REP I CORPORATE

Knoxville, TN · On-site

$15.50 - $20.50/hr

Patient Account Representative - Insurance Claim Follow-Up Full Time, 80 Hours Per Pay Period, Day Shift Covenant Health Overview: Covenant Health is the region's top-performing healthcare network ...

Covenant Health

PATIENT ACCOUNT REP I CORPORATE

Knoxville, TN · On-site

$17.25 - $22.75/hr

Patient Account Representative, Business Office Full Time, 80 Hours Per Pay Period, Day Shift Covenant Health Overview: Covenant Health is the region's top-performing healthcare network with 10 ...

Covenant Health

PATIENT ACCOUNT REP II CORPORATE

Knoxville, TN · On-site

$17.25 - $22.75/hr

The Patient Account Representative (PAR) Level II position serves as a resource to PAR Level I staff by providing training and assistance in solving complex issues. A Level II has the ability to ...

Covenant Health

PATIENT ACCOUNT REP II CORPORATE

Knoxville, TN · On-site

$17.25 - $22.75/hr

The Patient Account Representative (PAR) Level II position serves as a resource to PAR Level I staff by providing training and assistance in solving complex issues. A Level II has the ability to ...

Covenant Health

PATIENT ACCOUNT REP I CORPORATE

Knoxville, TN · On-site

$17.25 - $22.75/hr

Overview Patient Account Representative, Business Office Full Time, 80 Hours Per Pay Period, Day Shifts Covenant Health Overview: Covenant Health is the region's top-performing healthcare network ...

Covenant Health

PATIENT ACCOUNT REP I CORPORATE

Knoxville, TN · On-site

$17.25 - $22.75/hr

Patient Account Representative, Business Office Remote Position: Southeast U.S. (Eligible states: TN, KY, NC, GA, AL, VA, MS, AR, MO) Full Time, 80 Hours Per Pay Period, Day Shifts Covenant Health ...

Covenant Health

PT ACCOUNT REP I-CLINIC

Knoxville, TN · On-site

$17.25 - $22.75/hr

Patient Account Representative, Fort Sanders Women's Specialists Full Time, 80 Hours per pay period, Day Shift Perinatal Overview: Fort Sanders Perinatal Center, part of Covenant Health, specializes ...

Covenant Health

PT ACCOUNT REP I-CLINIC

Sevierville, TN · On-site

$15.75 - $20.75/hr

Patient Account Representative, CWHN LeConte Full Time, 75 Hours Per Pay Period, Day Shift Perinatal Overview: Fort Sanders Perinatal Center, part of Covenant Health, specializes in caring for women ...

Covenant Health

PT ACCOUNT REP I-CLINIC

Knoxville, TN · On-site

$17.25 - $22.75/hr

Overview Patient Account Representative, Fort Sanders Women's Specialists Full Time, 80 Hours per pay period, Day Shift Perinatal Overview: Fort Sanders Perinatal Center, part of Covenant Health ...

UHS

PATIENT ACCOUNTS REP

Brentwood, TN · On-site

$17 - $22.50/hr

Resolve any issues related to the patient accounts and negotiate any overdue balance to recover payments form patients. Assist patients with terms for payment plans when necessary. * Monitors ...

Covenant Health

PT ACCOUNT REP I-CLINIC

Sevierville, TN · On-site

Overview Patient Account Representative, CWHN LeConte Full Time, 75 Hours Per Pay Period, Day Shift Perinatal Overview: Fort Sanders Perinatal Center, part of Covenant Health, specializes in caring ...

Covenant Health

PATIENT ACC COORD CORP

Knoxville, TN · On-site

The Patient Account Coordinator serves as a resource to Patient Account Representative Level I and II staff by providing training and assistance in solving complex issues. Under the direction of ...

previous pagenext page

Showing results 21-40

All JobsPatient Account Rep JobsPatient Account Rep Jobs in Tennessee

Patient Account Rep information

See Tennessee salary details

$10

$19

$26

How much do patient account rep jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for patient account rep in Tennessee is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.72 per hour, depending on experience, location, and employer.

What is a patient account representative?

A Patient Account Representative is a healthcare professional responsible for managing patient billing and accounts within a medical facility. They handle tasks such as processing payments, verifying insurance information, resolving billing issues, and communicating with patients about their accounts. Their role ensures that payments are collected accurately and efficiently, and that patients understand their financial responsibilities. Patient Account Representatives work closely with medical staff, insurance companies, and patients to maintain accurate records and provide excellent customer service.

What are the key skills and qualifications needed to thrive as a patient account representative?

To thrive as a Patient Account Representative, you need knowledge of medical billing, insurance processes, and healthcare regulations, often supported by a high school diploma or associate degree in a related field. Familiarity with billing software, electronic health record (EHR) systems, and coding tools like ICD-10 or CPT is typically required. Strong attention to detail, effective communication, and problem-solving abilities help you resolve billing issues and interact with patients and insurance companies. These skills ensure accurate account management, prompt payment processing, and high levels of patient satisfaction in healthcare financial operations.

What are some common challenges faced by patient account representatives and how can they be addressed?

Patient Account Representatives often encounter challenges such as managing high volumes of billing inquiries, resolving discrepancies in patient accounts, and navigating complex insurance processes. To address these, it’s important to stay organized, communicate clearly with patients and insurance companies, and keep up-to-date with changes in healthcare billing regulations. Many organizations provide ongoing training and support from more experienced team members, which helps new hires build confidence and problem-solving skills.

What is the difference between Patient Account Rep vs Medical Billing Specialist?

AspectPatient Account RepMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesManaging patient accounts, billing inquiries, payment processingProcessing insurance claims, coding, billing submissions
Common UsagePatient communication, account managementClaims processing, reimbursement

While both roles involve billing and healthcare finance, the Patient Account Rep focuses on managing patient accounts and communication, whereas the Medical Billing Specialist primarily handles insurance claims and coding. Both positions require knowledge of healthcare billing processes and may overlap in healthcare settings, but their core functions differ.

How to become a patient account representative?

To become a patient account representative, candidates typically need a high school diploma or equivalent, along with strong communication and computer skills. Many employers prefer applicants with postsecondary education or certification in medical billing or coding, and familiarity with billing software and healthcare regulations is beneficial.
Patient Account Rep jobs near you
Infographic showing various Patient Account Rep job openings in Tennessee as of August 2026, with employment types broken down into 3% As Needed, 75% Full Time, 15% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,434 per year, or $19.4 per hour.

PATIENT ACCOUNT REP II CORPORATE

Covenant Health

Knoxville, TN • On-site

$17.25 - $22.75/hr

Full-time

Re-posted 13 days ago

Job description

Overview
Patient Account Representative, Business Office
Full Time, 80 Hours Per Pay Period, Day Shift
Covenant Health Overview:
Covenant Health is the region's top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area's fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area's largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes "Best Employer" seven times.
Position Summary:
This position has the responsibility of working patient accounts as defined by the department established policies and procedures under the Manager and Supervisor within the department. Specifics and volume of work is defined by the functional area within the Business Office that the employee is assigned. All work shall be completed in a timely and accurate manner. The Patient Account Representative (PAR) Level II position serves as a resource to PAR Level I staff by providing training and assistance in solving complex issues. A Level II has the ability to handle and resolve complex issues with little or no supervision resulting in the correct outcome.
Responsibilities
Integrity
  • Assists Collection Supervisor to recognize and identify issues pertaining to the working of accounts.
  • Demonstrates the ability to handle varying tasks as well as understanding and interpreting procedures relative to the revenue process.
  • Demonstrates knowledge of State and Federal regulations, HIPAA guidelines, HCFA guidelines, TennCare guidelines and other Third Party Payer requirements assuring departmental compliance.
  • Recognizes situations, which necessitate supervision and guidance, seeks appropriate resources.
  • Adheres to established departmental policies and procedures, objectives, process improvement initiatives, safety, environmental and infection control standards.
  • Does not promote or participate in solicitation during working hours within the department.
  • Proactive in performing additional tasks necessary to meet department responsibilities and needs.
  • Proficient and knowledgeable in all aspects of job duties in their relative area.
  • No current disciplinary action as a PAR Level I.
  • Supports, models and adheres to the desired behaviors of the KBOS constitution and Covenant Health for integrity which are; hold others accountable for living the values and behaviors, protect confidential information, deal with difficult issues honestly, directly, respectfully and tell the truth.

Quality
  • Maintains established departmental policies and procedures, objectives, quality assurance program and safety standards.
  • Demonstrates an ability to understand the payer requirements of insurance carriers.
  • Demonstrates an understanding of all patient information from the facilities and the specifics of each follow-up to ensure appropriate reimbursement is received.
  • Professionally deals with patients/public, co-workers, physicians, facilities, agencies and/or their offices, and other facility personnel using verbal, nonverbal and written communication skills.
  • Performs specific functions relating to collection of patient accounts.
  • Work load is consistently completed and accurate.
  • Departmental Quality Audit results of 95% accuracy or higher.
  • Performs other duties as assigned to the satisfaction of the department Supervisor and Manager.
  • Supports, models and adheres to the desired behaviors of the KBOS Constitution for quality which are; celebrate and reward successes, seek out better ways to do our job, set improvement goals and standards striving to meet or exceed them, participate in forming and being part of work teams when necessary and do not say "it's not my job".

Serving the Customer
  • Communicate effectively with patients/public, co-workers, physicians, facilities, agencies and/or their offices, and other facility personnel using verbal, nonverbal and written communication skills.
  • Consults and works collaboratively with Supervisors, Co-Workers, Department management, and other facility personnel, effectively performing tasks of position.
  • Attends meetings as required and participates on committees as directed.
  • Perform other duties as assigned or requested.
  • Promotes good public relations for the department ad the facilities, adhering to desired behaviors.
  • Positive resource to peers; approachable and successful at training and development of others.
  • Assists Vice President, Director, Managers and Supervisors on activities and projects, as needed.
  • Supports, models and adheres to the desired behaviors of the KBOS Constitution and Covenant Health for service, which are; take ownership for our mistakes, resolve customer problems on the spot whenever possible, treat all people with respect and kindness, strive to meet or exceed customer expectations, collect and use customer feedback/data to improve processes and service and set an example for accountability and responsiveness: return e-mail and phone calls promptly, assure deadlines are met, keep commitments.

Caring for and Developing Our People
  • Participates freely in intradepartmental quality improvement activities whenever called upon to do so.
  • Provide assistance to new employees.
  • Attends required In-Service training as scheduled.
  • Attends monthly staff meetings and participates in discussions regarding work performance and departmental/facility updates.
  • Supports, models and adheres to desired behaviors of the KBOS Constitution for caring which are; build a trusting environment by listening with a open mind and valuing different opinions; asking questions for understanding and allowing others to speak openly, do not gossip or criticize people behind their back, resolve conflicts, notice and express appreciation for good work and respect differences by listening with a open mind.
  • The KBOS Constitution for developing people which are: commit time to learning and development, help others obtain the information and skills they need to succeed on the job, and utilize training, education and development opportunities.

Using the Community's Resources Wisely
  • Demonstrates promptness in reporting for and completing work, ensuring follow-through on assigned tasks.
  • Follows protocols as established by the department.
  • Demonstrates initiative in increasing skills and attends training programs as available.
  • Utilizes resources available appropriately, i.e. use of equipment and supplies.
  • Attendance is acceptable per the policy guidelines as defined.
  • Supports, models and adheres to the desired behaviors of the KBOS Constitution for using the community's resources wisely which are; be aware of cost and quality when making spending decisions, demonstrate a personal commitment to reduce waste, consider the impact on other departments and facilities within Covenant health when making decisions or taking action and ensure that meetings lead to solutions.

Qualifications
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.
Minimum Experience:
Two to three years' (2-3) experience in health care is required. Computer experience is required. Knowledge of medical terminology, claims submission, customer service is preferred. Expected to perform adequately within the position after working at least thee to six (3-6) months on the job. Must be familiar with insurance plans and requirements ad collection practices e.g. Fair Debt Credit and Collection Act.
Licensure Requirement:
None

Apply