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Patient Access Representative Mercy Jobs in Springfield, MO

Mercy

Patient Transporter, Full Time Days

Springfield, MO · On-site

$14 - $19/hr

Find your calling at Mercy! Transports patients and equipment to and from various departments ... The physical demands described here are the representative of the minimums that must be met by an ...

Mercy

Vascular Access Technician

Springfield, MO · On-site

Find your calling at Mercy! The unlicensed Vascular Access Technician is responsible for providing direct and indirect patient care under the direction of an RN or LPN consistent with the established ...

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Patient Access Representative Mercy information

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How much do patient access representative mercy jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for patient access representative mercy in Springfield, MO is $17.32, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $19.23 per hour, depending on experience, location, and employer.

What is a patient access representative at Mercy?

Patient Access Representatives at Mercy are healthcare professionals who manage the front-end processes of patient registration, scheduling, and verifying insurance information. They are often the first point of contact for patients, helping to ensure a smooth and efficient check-in experience. Their responsibilities include collecting patient information, explaining forms and procedures, verifying insurance coverage, and sometimes handling billing or payment inquiries. Exceptional communication and organizational skills are important for this role, as it directly impacts patient satisfaction and the overall workflow of the healthcare facility.

What are the key skills and qualifications needed to thrive as a patient access representative at Mercy?

To thrive as a Patient Access Representative at Mercy, you need strong attention to detail, knowledge of medical terminology, and experience with patient registration and insurance verification, often supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, scheduling software, and insurance eligibility tools is typically required. Excellent interpersonal skills, professionalism, and the ability to remain calm under pressure help build trust with patients and ensure efficient service. These skills and qualities are crucial for accurate patient intake, positive patient experiences, and smooth healthcare operations.

What are some common challenges patient access representatives at Mercy may face during patient registration, and how can these be managed?

Patient Access Representatives at Mercy often encounter challenges such as handling high patient volumes, collecting accurate insurance information, and addressing patient concerns about billing or privacy. These challenges can be managed by staying organized, using clear communication, and leveraging Mercy’s electronic health record (EHR) systems to streamline data entry. Team collaboration is also essential—reaching out to billing or clinical staff when complex questions arise ensures patients receive timely and accurate assistance, while maintaining a positive experience.

Is it hard to be a patient access representative?

Being a patient access representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be demanding due to high patient volume and the need for accuracy, but it generally does not require extensive physical effort or advanced technical training.

What are popular job titles related to Patient Access Representative Mercy jobs in Springfield, MO?

For Patient Access Representative Mercy jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Patient Access Representative Mercy jobs in Springfield, MO look for?

The top searched job categories for Patient Access Representative Mercy jobs in Springfield, MO are:

Patient Access Representative Mercy jobs near you
Infographic showing various Patient Access Representative Mercy job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $36,036 per year, or $17.3 per hour.

Patient Svc Representative - Smith Glynn Callaway, Full Time

Mercy

Springfield, MO • On-site

$16 - $20.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Mercy rating

6.5

Company rating: 6.5 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

614th of 898 rated healthcare providers

Job description

Find Your Calling At Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Minimum Qualifications:

  • Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

  • Strong verbal and written communication skills.
  • Proficiency in basic computer skills, including data entry and word processing.
  • Excellent customer service skills.
  • Accuracy and attention to detail.
  • Ability to maintain confidentiality and follow privacy policy/procedure.
  • Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
  • Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

  • Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
  • Position requires standing and walking during each shift.
  • Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications:

  • Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

What Mercy employees say

Pay

Benefits

Hours and flexibility

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About Mercy

Sourced by ZipRecruiter

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Chesterfield, MO, US

Year founded

1827

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