Patient Access Director Jobs in Rutland, VT (NOW HIRING)

Ludlow Health seeking an experienced Registered Nurse to join our Federally Qualified Health Center (FQHC) in Ludlow, Vermont, a beautiful rural town nestled at the base of the Green Mountains—right in the heart of ski country. Our health center sits within a walkable village surrounded by wonderful local restaurants, small businesses, and an incredibly supportive community. Ludlow, Vermont offers a myriad of outdoor activities, is a picturesque Northeastern, small town with deep historic roots and a vibrant local arts scene. Boston is located two hours away providing easy access to world-class entertainment, culture and dining.

North Star Health is a federally qualified health center (FQHC) located in Southern Vermont and New Hampshire. We are centrally located between larger cities like Boston, NYC and Montreal Quebec. We are hiring enthusiastic dependable team players with a desire for a rewarding career in the medical field. We value our employees, offer competitive salary and benefits, and understand the importance of work-life balance.

This RN will be a key collaborator within a dynamic, team-based care model, supporting behavioral health, primary care, immunizations, and walk-in services. You'll work alongside dedicated providers and experienced clinical staff who are deeply committed to whole-person, community-centered care. We are seeking someone who is extraordinary and values working beside caring colleagues who are of the same patient focused mindset.

The ideal candidate is a multi-tasker who brings a strong clinical judgment skillset, experience in primary care, behavioral health and fast-paced walk-in settings, and a genuine passion for serving rural and underserved populations. If you're looking for meaningful work, authentic connection, and a lifestyle that balances purpose with access to outdoor adventure, this is a special place to practice nursing.

The RN provides administrative and clinical support to the providers and other healthcare professionals within the clinic maintaining smooth patient flow, and delivery of quality patient care. Responsible for various duties including performing basic medical procedures, managing medical records and coordinating administrative tasks. The RN must hold a Vermont License and is expected to participate in any function they have been deemed competent to perform within their defined scope.

The major duties which are regularly performed and normally assigned to the position:

• Assists with completion of regulatory requirements and other required tasks (ie. Vaccine Management, Point of Care Quality Controls, Clinical Supply and Office Medication Management, Staff Required Training)
• Uses critical thinking and completes assessments within the State defined scope of practice.
• Performs telephone and in-person triage including assessment and providing clinical advice through a defined policy and telephone triage protocol.
• Educates patients; observes barriers to patient learning and adapts delivery as appropriate.
• Participates in providing comprehensive orientation and ongoing education and training of clinical support staff.
• Assists the practitioner in caring for office patients.
• Greets patients in a professional, polite, prompt, helpful, friendly, positive, and welcoming manner. Introduces self and positively represents North Star Health.
• Conducts initial patient interview to gather and document pertinent information regarding their office visit according to policies and procedures.
• Obtains and documents vital signs as appropriate for patient age and reason for visit.
• Assists practitioners with ordering labs and procedures.
• Completes a thorough chart review prior to the visit to include identification of outstanding lab and imaging results, clinical documents and consultation reports.
• Cleans exam rooms between patients according to the best practice guidelines.
• Maintains medical supplies in exam rooms including monitoring for expired items.
• Supports patient care through engagement with other members of the patient's care team. Communicates with external parties such as pharmacies and community agencies. Completes forms and other paperwork as needed.
• Works in partnership with the multi-disciplinary team to facilitate timely and appropriate access to care for patients (right time, right place, right location, right provider.)
• Supports patient care through timely communication to patients of results and treatment plan details as directed by the provider. Completes patient care tasks according to policies and procedures (ie. Inbox Management policy.)
• Provides patient safety assistance with walking, table to chair transfers and with wheelchair use.
• Ensures professional, accurate, current, and comprehensive documentation with proper spelling and grammar within the medical record. Handles the release of health information per policy.
• Assists with procedures directed by the practitioner such as removing sutures and staples, changing dressings, and obtaining specimens (throat culture, urinalysis, finger stick hemoglobin and Hemoglobin A1Cs and Nasopharyngeal swabs.) Documents results in an accurate and efficient manner within the electronic medical record.
• Responsible for following quality control policies for lab and refrigerated items.
• Responsible for monitoring medical emergency tools and supplies (AED, Fire Extinguisher, Eye Wash station, Emergency Kit, Oxygen, etc.)
• Handles refills for prescriptions according to policy.
• Administers vaccines and other medications using the seven rights (right person, right medication, right route, right reason, right time, right dose, right documentation.)
• Keeps patients' safety as top priority.
• Demonstrates flexibility in work schedule and location, based on the needs of the organization.
• All other duties as assigned.

Requirements:

Education :

• Associates Degree in Nursing required.

Experience:

• Previous experience in a clinical role in a primary care or specialty physician office preferred.
• VT RN license

Knowledge and Abilities:

• Innovative thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with the ability to multi-task.
• Strong organizational, administrative, and time-management skills.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to work collaboratively with all team-members.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and technology skills.
• Passionate about healthcare excellence.