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Patient Access Associate Jobs in Spokane, WA (NOW HIRING)

Excelsiorwellness

Front Office Supervisor

Spokane, WA · On-site

$55 - $75/hr

Excelsior Family Medicine is seeking a Front Office Supervisor to lead our patient access and front ... This position supervises Front Desk Associates, promotes operational excellence, and works closely ...

Excelsior Wellness

Front Office Supervisor

Spokane, WA · On-site

$25 - $32.90/hr

Excelsior Family Medicine is seeking a Front Office Supervisor to lead our patient access and front ... This position supervises Front Desk Associates, promotes operational excellence, and works closely ...

Excelsior Wellness

Front Office Supervisor

Spokane, WA · On-site

$25 - $32.90/hr

Excelsior Family Medicine is seeking a Front Office Supervisor to lead our patient access and front ... This position supervises Front Desk Associates, promotes operational excellence, and works closely ...

Excelsior Wellness

Front Office Supervisor

Spokane, WA · On-site

$25 - $32.90/hr

Excelsior Family Medicine is seeking a Front Office Supervisor to lead our patient access and front ... This position supervises Front Desk Associates, promotes operational excellence, and works closely ...

Access Endodontics

Endodontist

Spokane, WA · On-site

... Associate. The practice is experiencing tremendous growth and is supported by a top-notch Partner, clinical and administrative team. Our patient-centric and team focused practice has all the modern ...

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Patient Access Associate information

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How much do patient access associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for patient access associate in Spokane, WA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $22.12 per hour, depending on experience, location, and employer.

What is a patient access associate?

Patient Access Associates are healthcare professionals responsible for managing the initial point of contact for patients entering a medical facility. They handle patient registration, verify insurance information, collect payments, and schedule appointments. Their role ensures that patients are accurately and efficiently processed, which is critical for both patient care and the healthcare facility's operations. Strong communication and organizational skills are essential for this position.

What does a patient access associate do?

A patient access associate, also known as a patient access representative, is responsible for checking in patients as they come to a doctor’s office, hospital, nursing home, or other medical facility. They typically do not provide any form of medical care. As a patient access associate, you are usually the first person a patient sees when they enter the office or building. Your primary job duties consist of tracking patient visitors, providing billing information to patients, and gathering patient information. You enter this patient information into a computer system so that doctors and nurses can begin the medical examination and treatment process. The qualifications for a career as a patient access associate include communication and computer skills, and most employers prefer candidates with a year of experience working in a medical office or hospital.

What are the key skills and qualifications needed to thrive as a patient access associate, and why are they important?

To thrive as a Patient Access Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patients and coordinate with medical staff. These skills are vital to ensure accurate patient intake, smooth administrative processes, and a positive experience for patients entering the healthcare system.

What are some typical challenges a patient access associate might face during busy periods, and how can they effectively handle them?

During peak times, Patient Access Associates often manage high patient volumes, tight schedules, and urgent requests, which can be stressful. Successfully navigating these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and clear communication with both patients and clinical staff. Utilizing electronic health record systems efficiently and remaining calm under pressure are key to ensuring patients are registered accurately and promptly. Teamwork and a patient-focused attitude also help maintain a positive environment, even during the busiest shifts.

What is the difference between Patient Access Associate vs Medical Secretary?

AspectPatient Access AssociateMedical Secretary
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, appointment schedulingScheduling, correspondence, record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommon in medical offices for administrative support

The Patient Access Associate and Medical Secretary roles both serve vital administrative functions in healthcare. While the Patient Access Associate primarily handles patient registration and insurance tasks, the Medical Secretary focuses more on scheduling and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, making them closely related but distinct positions within medical facilities.

Is being a patient access associate a stressful job?

Patient Access Associates often work in fast-paced healthcare environments, managing patient check-ins, scheduling, and insurance verification. The job can be stressful during busy periods or when handling difficult patients, but strong organizational skills and attention to detail help manage workload and reduce stress levels.

Is patient access a good career?

A Patient Access Associate plays a key role in healthcare by managing patient registration, insurance verification, and appointment scheduling. It offers opportunities for entry-level employment, customer service skill development, and can lead to advancement within healthcare administration. The job typically requires strong communication skills and attention to detail, with some positions offering certification options to enhance career prospects.
More about Patient Access Associate jobs

What are the most commonly searched types of Patient Access jobs in Spokane, WA?

The most popular types of Patient Access jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Patient Access Associate jobs?

Cities near Spokane, WA with the most Patient Access Associate job openings:

Patient Access Associate jobs near you
Infographic showing various Patient Access Associate job openings in Spokane, WA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 24% Part Time, and 7% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $40,790 per year, or $19.6 per hour.

Front Office Supervisor

Excelsiorwellness

Spokane, WA • On-site

$55 - $75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Excelsior Family Medicine is seeking a Front Office Supervisor to lead our patient access and front office team in delivering a welcoming, efficient, and high-quality experience for patients and families.

Excelsior Family Medicine is an established clinic of 10 providers working in a cross-disciplinary team to address patient needs. Our dedicated providers encourage patients to engage in both their physical and mental health, and we are proud to support this through integrated primary care and behavioral health services.

The Front Office Supervisor plays a key role in overseeing daily front office operations and is a highly proficient user of the Epic EHR. Oversight responsibilities include team member completion of patient scheduling, registration, patient flow, customer service, and team productivity. This position supervises Front Desk Associates, promotes operational excellence, and works closely with providers, clinical staff, and leadership to ensure a seamless patient experience while supporting the clinic's mission of whole-person integrated care.

Why Join Us?
  • Rewarding Work: Play a key role in creating a positive and welcoming patient experience while supporting access to integrated primary care and behavioral health services for individuals and families throughout the Inland Northwest.
  • Professional Growth: Excelsior Family Medicine offers a unique opportunity to work alongside providers and healthcare professionals across primary care and behavioral health. As a Front Office Supervisor, you will collaborate closely with clinical, operational, and leadership teams, gaining valuable experience in integrated healthcare operations, patient access, workflow improvement, and team leadership. This cross-functional environment supports ongoing professional development while contributing to high-quality, patient-centered care.
  • Team Approach: Embrace a collaborative approach by working closely with providers, clinical staff, and fellow support team members to ensure efficient clinic operations, exceptional patient experiences, and seamless access to integrated primary care and behavioral health services.
  • Comprehensive Benefits: Enjoy eligibility for full benefits, ensuring your well-being and security.
Required Qualifications
  • High school diploma or equivalent required; Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred.
  • Minimum three (3) years of experience in a medical office, healthcare operations, patient access, scheduling, registration, or related setting.
  • Minimum one (1) year of supervisory, lead, or team coordination experience.
  • Working knowledge of electronic medical record (EMR/EHR) systems and standard office software.
  • Ability to pass a criminal background check, per agency standards.
  • Valid driver's license and acceptable driving record, per agency standards.
    • New employees with out-of-state licenses must obtain a Washington State driver's license within 30 days of employment.
Core Responsibilities
  • Supervise and support Front Desk Associates, including scheduling, training, coaching, and performance management.
  • Oversee daily front office operations, ensuring efficient patient scheduling, registration, check-in/check-out, and customer service processes.
  • Monitor patient access workflows and implement improvements to enhance patient experience, operational efficiency, and service quality.
  • Ensure compliance with agency policies, HIPAA requirements, and applicable operational standards.
  • Maintain accurate documentation, records, and data entry within the EMR/EHR system and ensure timely completion of front office tasks.
  • Attend and actively participate in required meetings, trainings, and quality improvement activities.
Benefits:

Excelsior Wellness offers comprehensive medical (Cigna), dental (Lincoln), and vision (VSP) insurance packages.

  • Employee insurance packages range from a $0 to $75 monthly premium.
  • Medical coverage responsible deductibles ranges from $250 to $500/Annually
  • Excelsior Wellness employees typically save $1,200 to $8,700 annually on premiums and $1,250 to $6,000 on deductible expenses compared to other regional employers.

But our commitment to your well-being doesn't stop there. We provide a range of additional benefits, including retirement with employer match, employer-paid life insurance, generous PTO, 11 paid holidays, free access to learning platforms, employer-paid licensing fees applicable to your role, professional development courses, and more.

Visit our website at Excelsior Wellnessto learn more about our organization.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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