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Patient Access Associate Jobs in Maple Valley, WA

Proliance Surgeons

Patient Access Supervisor

Tacoma, WA · On-site

$21.13 - $35.92/hr

Position Summary The Patient Access Representative (PAR) Supervisor serves as a key leader within ... High School diploma or the equivalent required * (Preferred) Associates or Bachelor's degree or ...

Franciscan Medical Group

Patient Access Trainer

Tacoma, WA · On-site

$28.10 - $46.37/hr

Job Summary and Responsibilities As a Patient Access Trainer , you will manage administrative ... Associates Degree in related field and two years of related work experience that would demonstrate ...

Addison Group

Patient Access Specialist

Tacoma, WA · On-site

$17 - $24/hr

Overnight Patient Access Specialist - Tacoma, WA Location: Onsite in Tacoma, WA Pay: $17 - $24 ... Associate degree or healthcare certification preferred Addison Group is an Equal Opportunity ...

Franciscan Medical Group

Patient Access Trainer

Tacoma, WA · On-site

$28.10 - $46.37/hr

Job Summary and Responsibilities As a Patient Access Trainer , you will manage administrative ... Associates Degree in related field and two years of related work experience that would demonstrate ...

CommonSpirit Health

Patient Access Trainer

Tacoma, WA · On-site

Job Summary and Responsibilities As a Patient Access Trainer , you will manage administrative ... Associates Degree in related field and two years of related work experience that would demonstrate ...

CommonSpirit Health

Patient Access Trainer

Tacoma, WA

As a Patient Access Trainer , you will manage administrative duties for the patient intake process ... Associates Degree in related field and two years of related work experience that would demonstrate ...

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Patient Access Associate information

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How much do patient access associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for patient access associate in Maple Valley, WA is $22.44, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $25.29 per hour, depending on experience, location, and employer.

What is the difference between Patient Access Associate vs Medical Secretary?

AspectPatient Access AssociateMedical Secretary
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, appointment schedulingScheduling, correspondence, record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommon in medical offices for administrative support

The Patient Access Associate and Medical Secretary roles both serve vital administrative functions in healthcare. While the Patient Access Associate primarily handles patient registration and insurance tasks, the Medical Secretary focuses more on scheduling and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, making them closely related but distinct positions within medical facilities.

What are some typical challenges a patient access associate might face during busy periods, and how can they effectively handle them?

During peak times, Patient Access Associates often manage high patient volumes, tight schedules, and urgent requests, which can be stressful. Successfully navigating these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and clear communication with both patients and clinical staff. Utilizing electronic health record systems efficiently and remaining calm under pressure are key to ensuring patients are registered accurately and promptly. Teamwork and a patient-focused attitude also help maintain a positive environment, even during the busiest shifts.

What is a patient access associate?

Patient Access Associates are healthcare professionals responsible for managing the initial point of contact for patients entering a medical facility. They handle patient registration, verify insurance information, collect payments, and schedule appointments. Their role ensures that patients are accurately and efficiently processed, which is critical for both patient care and the healthcare facility's operations. Strong communication and organizational skills are essential for this position.

Is patient access a good career?

A Patient Access Associate plays a key role in healthcare by managing patient registration, insurance verification, and appointment scheduling. The position offers opportunities for stable employment, skill development in customer service and administrative tasks, and often requires attention to detail and familiarity with electronic health records. It can be a good entry point into healthcare careers with potential for advancement.

What are the key skills and qualifications needed to thrive as a patient access associate, and why are they important?

To thrive as a Patient Access Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patients and coordinate with medical staff. These skills are vital to ensure accurate patient intake, smooth administrative processes, and a positive experience for patients entering the healthcare system.

What does a patient access associate do?

A patient access associate, also known as a patient access representative, is responsible for checking in patients as they come to a doctor’s office, hospital, nursing home, or other medical facility. They typically do not provide any form of medical care. As a patient access associate, you are usually the first person a patient sees when they enter the office or building. Your primary job duties consist of tracking patient visitors, providing billing information to patients, and gathering patient information. You enter this patient information into a computer system so that doctors and nurses can begin the medical examination and treatment process. The qualifications for a career as a patient access associate include communication and computer skills, and most employers prefer candidates with a year of experience working in a medical office or hospital.

More about Patient Access Associate jobs
What are the most commonly searched types of Patient Access jobs in Maple Valley, WA? The most popular types of Patient Access jobs in Maple Valley, WA are:
What cities near Maple Valley, WA are hiring for Patient Access Associate jobs? Cities near Maple Valley, WA with the most Patient Access Associate job openings:
Patient Access Associate jobs near you

Patient Access Supervisor

Proliance Surgeons

Tacoma, WA • On-site

$21.13 - $35.92/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 3 days ago

Proliance Surgeons rating

7.8

Company rating: 7.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

At Proliance Surgeons our patients come from all walks of life - and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered.
We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at www.proliancesurgeons.com/careers. Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity. Be Part of Who We Are!
Position Summary
The Patient Access Representative (PAR) Supervisor serves as a key leader within front office operations and is often one of the first impressions of Proliance. This role is responsible for supervising the daily activities of the Patient Access team while ensuring a high level of patient satisfaction and operational efficiency.
The PAR Supervisor provides leadership, training, and development to Patient Access Representatives, while also supporting leadership in the overall supervision of the department. The role requires advanced knowledge of patient access workflows, including scheduling, registration, insurance verification, and patient flow management.
Location: Proliance Puget Sound Orthopaedics (primarily Tacoma but may require some travel to Lakewood and Gig Harbor)
**Mileage and toll reimbursement when traveling away from home clinic
Schedule: Monday - Friday, 8:00am - 4:30pm
Key Duties and Responsibilities
The key duties and responsibilities of the PAR Supervisor include, but are not limited to:
  • Demonstrates a working knowledge of the Patient Access team's key duties and responsibilities, including scheduling, registration, insurance verification, and patient intake processes
  • Ensure high-quality customer service across all patient access touchpoints, including phone-based interactions and electronic communications
  • Manage the daily activities of front-end patient access operations, supporting efficient scheduling, registration, and documentation workflows aligned to revenue cycle needs
  • Demonstrates and applies knowledge of regulatory requirements, payer guidelines, and patient access standards to ensure team compliance
  • Maintain adherence to organizational policies, including risk management, confidentiality (HIPAA), and financial clearance practices
  • Demonstrate advanced knowledge and use of practice management (PM) and electronic medical record (EMR) systems and ensure effective team utilization
  • Interview, hire, onboard, and provide ongoing performance management, coaching, and feedback for Patient Access staff
  • Establish and manage staff schedules, monitor timekeeping and attendance, and ensure appropriate coverage based on call volume and operational demand
  • May perform Patient Access Representative duties as needed to support service levels and maintain timely patient access
  • Train, educate, and develop Patient Access staff to support functional knowledge, cross-training, and consistent performance
  • Monitor and evaluate workflows across scheduling, preregistration, and patient intake functions to improve efficiency and patient access outcomes
  • Lead employees with accountability of expectations through coaching, mentoring, and performance management practices
  • May perform audits of scheduling, registration, and documentation quality to ensure accuracy and provide feedback to staff
  • Successfully manage and prioritize multiple tasks in a high-volume, call center-based environment
  • Coordinate activities across departments and care centers to ensure timely patient access and a positive patient experience
  • Assist with problem resolution, process improvement efforts, and departmental initiatives as directed by leadership

Education/Experience
  • High School diploma or the equivalent required
  • (Preferred) Associates or Bachelor's degree or equivalent Lead experience (or proven experience as an exemplary PAR trainer/mentor) of the PAR function or equivalent customer-facing leadership experience

  • 2-3 years relevant experience in public contact, preferably in a medical office environment
  • Minimum 3 years front office, medical reception, or direct customer service experience
  • Demonstrated knowledge of medical insurance, benefits, prior authorizations, and payer requirements strongly preferred.
  • Practice Management and Electronic Medical Record experience

Knowledge, Skills and Abilities
  • Strong leadership and coaching skills
  • Excellent customer service and communication
  • Ability to manage multiple priorities
  • Strong organizational and problem-solving skills
  • Ability to adapt to change and work collaboratively

Work Environment/Physical Demands
The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.
Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.
Comments
This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

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