ZipRecruiter

Log In

1

Patient Access Associate Jobs in Fort Mill, SC (NOW HIRING)

Northeast Endodontics

Endodontist

Charlotte, NC · On-site

... where patient access is currently limited by doctor capacity alone. With a consistently full schedule and a strong patient backlog, the incoming associate will enjoy immediate demand with the ...

next page

Showing results 1-20

All JobsPatient Access Associate JobsPatient Access Associate Jobs in Fort Mill, SC

Patient Access Associate information

See Fort Mill, SC salary details

$12

$17

$20

How much do patient access associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for patient access associate in Fort Mill, SC is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $19.23 per hour, depending on experience, location, and employer.

What is a patient access associate?

Patient Access Associates are healthcare professionals responsible for managing the initial point of contact for patients entering a medical facility. They handle patient registration, verify insurance information, collect payments, and schedule appointments. Their role ensures that patients are accurately and efficiently processed, which is critical for both patient care and the healthcare facility's operations. Strong communication and organizational skills are essential for this position.

What does a patient access associate do?

A patient access associate, also known as a patient access representative, is responsible for checking in patients as they come to a doctor’s office, hospital, nursing home, or other medical facility. They typically do not provide any form of medical care. As a patient access associate, you are usually the first person a patient sees when they enter the office or building. Your primary job duties consist of tracking patient visitors, providing billing information to patients, and gathering patient information. You enter this patient information into a computer system so that doctors and nurses can begin the medical examination and treatment process. The qualifications for a career as a patient access associate include communication and computer skills, and most employers prefer candidates with a year of experience working in a medical office or hospital.

What are the key skills and qualifications needed to thrive as a patient access associate, and why are they important?

To thrive as a Patient Access Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patients and coordinate with medical staff. These skills are vital to ensure accurate patient intake, smooth administrative processes, and a positive experience for patients entering the healthcare system.

What are some typical challenges a patient access associate might face during busy periods, and how can they effectively handle them?

During peak times, Patient Access Associates often manage high patient volumes, tight schedules, and urgent requests, which can be stressful. Successfully navigating these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and clear communication with both patients and clinical staff. Utilizing electronic health record systems efficiently and remaining calm under pressure are key to ensuring patients are registered accurately and promptly. Teamwork and a patient-focused attitude also help maintain a positive environment, even during the busiest shifts.

What is the difference between Patient Access Associate vs Medical Secretary?

AspectPatient Access AssociateMedical Secretary
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, appointment schedulingScheduling, correspondence, record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommon in medical offices for administrative support

The Patient Access Associate and Medical Secretary roles both serve vital administrative functions in healthcare. While the Patient Access Associate primarily handles patient registration and insurance tasks, the Medical Secretary focuses more on scheduling and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, making them closely related but distinct positions within medical facilities.

Is being a patient access associate a stressful job?

Patient Access Associates often work in fast-paced healthcare environments, managing patient check-ins, scheduling, and insurance verification. The job can be stressful during busy periods or when handling difficult patients, but strong organizational skills and attention to detail help manage workload and reduce stress levels.

Is patient access a good career?

A Patient Access Associate plays a key role in healthcare by managing patient registration, insurance verification, and appointment scheduling. It offers opportunities for entry-level employment, customer service skill development, and can lead to advancement within healthcare administration. The job typically requires strong communication skills and attention to detail, with some positions offering certification options to enhance career prospects.
More about Patient Access Associate jobs

What are the most commonly searched types of Patient Access jobs in Fort Mill, SC?

The most popular types of Patient Access jobs in Fort Mill, SC are:

What cities near Fort Mill, SC are hiring for Patient Access Associate jobs?

Cities near Fort Mill, SC with the most Patient Access Associate job openings:

Patient Access Associate jobs near you
Infographic showing various Patient Access Associate job openings in Fort Mill, SC as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 25% Part Time, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,450 per year, or $17 per hour.

Patient Access Specialist- Contact Center (46747)

CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA

Charlotte, NC

$15.75 - $21.25/hr

Full-time

Posted 10 days ago

Job description

Primary Objective

The Patient Access Specialist provides exceptional customer service to CEENTA patients and referring providers through effective telephonic and virtual communication.

Essential Functions

The essential functions for the position include:

  • Collect, enter, and verify patient demographic and insurance information in the electronic health records (EHR) system
  • Schedule/Reschedule/Cancel patient appointments in the EHR system
  • Act as a liaison between patients and CEENTA providers by documenting and appropriately routing patient triage requests in the EHR system
  • Address patient issues and complaints directly or forward the matter to the appropriate Practice Manager or Compliance Officer
  • Operate a multi-line telephone system
  • Collect patient pre-payments and balances
  • Demonstrate predictable, reliable, and prompt attendance
  • Demonstrate compliance with the Employer's policies and procedures, including work rules and emergency action plans
  • Ability to handle a stressful environment
  • Ability to work as a team and effectively communicate in a respectful manner with co-workers and patients
  • Ability to learn quickly, focus, and give attention to detail.
  • Position will be eligible to work from home after successful completion of six months on site and meeting required productivity metrics

Core Competencies

  • Customer Service - The Patient Access Specialist is often the first contact a patient has with CEENTA and must therefore demonstrate exemplary customer service to ensure a positive patient experience. This includes engaging patients, being receptive and responsive to their needs, and appropriately addressing any patient questions or concerns.
  • Effective Communication - The Patient Access Specialist must communicate effectively and respectfully with patients and clinic staff in person, via phone, via email, and via EHR system messaging. They should be able to listen effectively and express themselves in a clear and articulate manner.
  • Information Collection & Management - The Patient Access Specialist must be able to collect, organize, and monitor data accurately and efficiently. This data includes Protected Health Information (PHI), which must be handled in compliance with the Health Insurance Portability & Accountability Act (HIPAA).
  • Multi-Tasking & Adaptability - The Patient Access Specialist must be able to multi-task and adjust their approach to meet changing demands and stressful situations while simultaneously addressing patient needs.
  • Personal & Professional Ethics - The Patient Access Specialist must have integrity and honesty. Adherence to professional ethics as delineated by CEENTA and federal regulations (e.g. HIPAA) is required.

Accountability

Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.

Supervisory Responsibilities

The Patient Access Specialist reports to the Manager, Patient Access.

This position has no supervisory responsibilities.

Education and Experience

High school diploma or equivalent required. Minimum of one year related work history and Epic EHR experience preferred.

Work Environment

The Patient Access Specialist functions in a corporate call center. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. The call center can be loud and distracting at times, so the ability to focus and stay on task is of paramount importance.

Position Type and Expected Hours of Work

This is a full-time position with hours dependent upon call volume, Mondays-Fridays.

Physical and Mental Requirements

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • This is a largely sedentary role in which the employee is regularly required to sit, talk, or hear.

Travel

No travel is expected for this position.


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to add or change the essential job functions of this position at any time without notice.

A Typical Day in the Position

As a Patient Access Specialist in the call center, you will answer an average of 115 - 125 incoming calls per day to address patient needs such as scheduling, rescheduling, or canceling appointments, relaying messages to providers and their staff, and answering general patient questions. Generally, the Patient Access Specialist is the first point of contact for patients of CEENTA, so it is imperative that they greet each caller with a pleasant tone and polite disposition.

Apply