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Path Forward IT

Support Engineer II

Albuquerque, NM · On-site

Path Forward IT Location: Albuquerque, NM About the Role: Path Forward IT is seeking a Support Engineer II to provide intermediate technical support primarily by phone and ticketing system, with ...

Path Forward IT

Support Engineer II

Albuquerque, NM · On-site

Path Forward IT Location: Albuquerque, NM About the Role: Path Forward IT is seeking a Support Engineer II to provide intermediate technical support primarily by phone and ticketing system, with ...

Path Forward IT

Support Engineer I

Albuquerque, NM · On-site

Path Forward IT, a Blue Alliance company, is a nationally recognized managed services provider (MSP) that exclusively supports the healthcare industry. Ranked among the top 15% of MSPs nationwide, we ...

Path Forward IT

Support Engineer I

Albuquerque, NM · On-site

Path Forward IT, a Blue Alliance company, is a nationally recognized managed services provider (MSP) that exclusively supports the healthcare industry. Ranked among the top 15% of MSPs nationwide, we ...

Path Forward IT

IT Strategic Partner

Albuquerque, NM · On-site

Path Forward IT, a Blue Alliance company, is a nationally recognized managed services provider (MSP) that exclusively supports the healthcare industry. Ranked among the top 15% of MSPs nationwide, we ...

Path Forward IT

IT Strategic Partner

Albuquerque, NM · On-site

$75K - $75K/yr

Path Forward IT, a Blue Alliance company, is a nationally recognized managed services provider (MSP) that exclusively supports the healthcare industry. Ranked among the top 15% of MSPs nationwide, we ...

Path Forward

Nurse

Arlington, VA · On-site

Registered Nurse (RN) - Homeless Shelter & Outreach Medical Case Management Position Summary We are seeking a compassionate, flexible, and self-motivated Registered Nurse (RN) to provide day-to-day ...

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How much do path forward jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for path forward in the United States is $24.37, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $29.09 per hour, depending on experience, location, and employer.

What is Path Forward?

Path Forward is a nonprofit organization that helps professionals restart their careers after taking time off for caregiving. The organization partners with companies to offer mid-career internships, known as 'returnships,' which provide paid work experience and mentorship to individuals reentering the workforce. Path Forward primarily supports women and caregivers who have taken career breaks, helping them regain confidence and update their skills. The program benefits both employers seeking diverse talent and candidates looking for a supportive return to their careers.

What types of projects and responsibilities can I expect when participating in a Path Forward returnship program?

As a participant in a Path Forward returnship program, you'll typically work on meaningful, real-world projects aligned with your professional background and the needs of the host company. Responsibilities often include collaborating with cross-functional teams, contributing to ongoing initiatives, and gaining hands-on experience in your field. You can expect regular mentorship and feedback, as the program is designed to help you update your skills and rebuild confidence after a career break. The work environment is supportive, emphasizing professional development and integration into the team.

What are the key skills and qualifications needed to thrive as a Path Forward program participant, and why are they important?

To thrive as a Path Forward program participant, you typically need a solid professional background in your field, a relevant degree, and a demonstrated ability to learn quickly after a career break. Familiarity with modern workplace tools such as project management software, communication platforms, and any industry-specific technologies is important. Standout soft skills include resilience, adaptability, effective communication, and a proactive approach to learning. These skills and qualities are crucial for smoothly transitioning back into the workforce and contributing effectively in a fast-changing business environment.
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Onsite Support Engineer I

Onsite Support Engineer I

Path Forward IT

Albuquerque, NM • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Onsite Support Engineer I
Company: Path Forward IT
Location: Albuquerque, NM
About the Role
Path Forward IT is seeking an Onsite Support Engineer I to provide technical support directly at client locations and by phone as assigned. This role follows documented procedures, monitors ticket queues, and ensures service level agreements (SLAs) are met.
Key Responsibilities
  • Document all activities, projects, and tickets daily in the ticketing system.
  • Handoff and document in-progress tickets before the end of each shift.
  • Monitor the ticket gateway and designated queues.
  • Escalate issues as documented in IT Glue.
  • Create or update IT Glue articles with new customer findings.
  • Communicate with vendors to resolve outage issues.
  • Build client rapport during onsite assignments (in-person troubleshooting, walkthroughs, client interaction).
  • Work 100% onsite at client-assigned locations, commuting and walking between buildings as required.

Expectations
  • Maintain established ticket SLAs as defined by manager.
  • Maintain customer satisfaction (CSAT) scores as defined by manager.
  • Submit weekly timesheets by end of shift Friday.
  • Work and document established billable hours each week.
  • Be available for scheduled on-call rotations.
  • Meet annual goals and objectives set in HRIS with quarterly reviews.

Technical Proficiencies
  • Ticketing software: Incident management and time tracking.
  • Remote system access: Running scripts and pushing approved actions.
  • Active Directory: Basic knowledge of security groups, group policy fundamentals, and domain controllers.
  • Virtualization: Basic knowledge of VMware/Hyper-V for user incident support.
  • Microsoft Windows/Servers: Basic knowledge in patching, maintenance, and differentiating physical vs. virtual servers.
  • Networking: Basic troubleshooting skills (DHCP, DNS, ping, nslookup, traceroute).
  • Software as assigned.

Physical Requirements
  • Ability to handle equipment, talk, hear, read, write, and interpret documents.
  • Occasionally lift and move objects up to 25 pounds (with or without reasonable accommodations).

If this sounds like what you're looking for, it could be a great fit-for you and for us.
Why Join Path Forward IT?
Path Forward IT, a Blue Alliance company, is a nationally recognized managed services provider (MSP) that exclusively supports the healthcare industry. Ranked among the top 15% of MSPs nationwide, we deliver world-class IT services that ensure technology never stands in the way of patients receiving the care they need. Our work is driven by urgency, empathy, and a patient-centered mindset. We understand the critical nature of healthcare operations and prioritize our work to empower providers to focus on what matters most: delivering exceptional care. Founded in 2002, Path Forward IT has grown to a team of over 100 professionals located across 40+ states. We foster a collaborative, career-focused culture where team members thrive. Many of our employees have been with us for years, and we regularly celebrate 5- and 10-year milestones.
A Team Environment Built for Growth
Joining Path Forward IT means working alongside IT specialists supporting complex, enterprise environments. As part of the Blue Alliance network, you gain access to a community of hundreds of peers and experts across the country. This means more opportunities for learning, professional development, and career advancement without losing the close-knit feel of a smaller team. You'll enjoy the best of both worlds:
  • The autonomy and client engagement typical of a local MSP
  • The resources, support, and structure of a leading national IT services organization

A Unique Opportunity Through Blue Alliance
As a Blue Alliance partner company, Path Forward IT provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you're looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you.
Benefits of working at Path Forward IT:
  • Be part of a fun, awesome team
  • 9 paid holidays
  • 401K Retirement with matching contributions
  • Excellent medical, vision and dental insurance
  • Life insurance and disability insurance
  • Cell phone stipend
  • 3 weeks PTO

Top Reasons our Employees Love Being Part of the Blue Alliance Family:
  1. Entrepreneurial Culture
  2. Fast-paced Flow, with a Variety of Projects
  3. Collaborative Work Environment
  4. Training & Certifications
  5. Career Growth Opportunities

Ready for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.
Please be advised we, Path Forward IT, participate in E-Verify

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