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Talanto

... password, run some code, or install software -- refuse. These are signs of fraud. Associate ... Leading a dynamic learning environment and supporting learner needs by facilitating Branch, Cafe ...

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Leading a dynamic learning environment and supporting learner needs by facilitating Branch, Cafe ... password protected where you have ownership or line of site sight to every device on the network ...

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As of Sep 14, 2026, the average hourly pay for password support associate in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

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Infographic showing various Password Support Associate job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 22% Part Time, and 4% Contract. Highlights an 21% Physical, and 79% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

Customer Support Associate I

Iowa City, IA • On-site

Nicolet National Bank
Commercial Banking • 201 - 500 employees
Learn more about Nicolet National Bankexternal

$15.25 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Nicolet National Bank rating

8.1

Company rating: 8.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, Colorado, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.
Schedule - We are looking for someone who can work a rotating schedule. The rotating schedule starts as early as 6:45am and goes as late as 6:00pm. These are 8 hours shifts that change weekly. This position will also have to work one Saturday every 3-4 weeks from 7:30am-12:00pm. This is an in-office job, remote work is not an option.
Spanish speaking candidates are encouraged to apply!
The Customer Support Associate is primarily responsible for providing service on wide range of banking services via telephone and/or internet. Assists in development of customer relationships, including account service and sales.
As a Customer Support Associate, you will:
  • Answer incoming calls via the Call Center. Provides guidance directly to customer or determines most appropriate bank contact which to forward the inquiry.
  • Provide excellent service to customers and co-workers by phone including actively promoting and selling additional bank products and services.
  • Assist customers with online and mobile banking, debit and credit cards, account inquiries and transfers and various other financial service aspects.
  • Assist internal customers with various network and software password resets and functionality.
  • Maintain positive attitude while promoting products, services, and functions in fast-paced, multi-faceted environment.
  • Actively engage in self-development through participation in meetings, committees, computer-based training, reading periodicals, maintaining product knowledge, etc.
  • Maintain and orders department supplies and equipment.
  • Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.
  • Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
  • Perform all other duties as assigned.
Qualifications:
  • High School diploma or equivalent.
  • Understanding of banking and related products and services typically acquired through 1-3 years of experience in a bank customer service role.
  • Must work both independently and be a team player.
  • Ability to sit for prolonged periods on the phone and concentrate visually on a PC.
  • Position requires judgment, tact and on-the-spot decision making.
  • Effective verbal and written communication skills and strong interpersonal skills.

Benefits:

  • Medical, Dental, Vision, amp; Life Insurance
  • 401(k) with a company match
  • PTO amp; 11 1/2 Paid Holidays
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.
Equal Opportunity Employer/Veterans/Disabled

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