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Password Reset Technician Jobs (NOW HIRING)

ettain group

Help Desk

Irving, TX · On-site

$19.25 - $26/hr

Answer phones, answer emails, provide basic technical support to council, such as connectivity, Outlook, proprietary software, password reset. Customer base: Mostly employees that belong to the ...

ettain group

Help Desk

Irving, TX · On-site

$19.25 - $26/hr

Answer phones, answer emails, provide basic technical support to council, such as connectivity, Outlook, proprietary software, password reset. Customer base: Mostly employees that belong to the ...

ICR, Inc.

IT Support Technician - Colorado

Aurora, CO

$78K - $123K/yr

IT Support Technician Aurora, CO / Meridian, CO / Lonetree, CO Applications will be accepted on an ... Create and maintain user accounts, including password reset * Generate and maintain documentation ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.75 - $26.75/hr

This is not a "password reset" role. The expectation is discipline, documentation, accountability ... L2 Systems Technician * Security Operations Support * Compliance Operations Technician

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.50 - $26.50/hr

This is not a "password reset" role. The expectation is discipline, documentation, accountability ... L2 Systems Technician * Security Operations Support * Compliance Operations Technician

McLane Company

Customer Service Technician

Carrollton, TX · On-site

$19 - $20/hr

The Customer Service Technician provides Tier 1, customer-facing technical support for McLane ... Handle customer password reset and access-related requests in accordance with approved security ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL

$19.50 - $26.50/hr

This is not a "password reset" role. The expectation is discipline, documentation, accountability ... L2 Systems Technician * Security Operations Support * Compliance Operations Technician

Netpace

Services Support Rep 2

Helpdesk Role Helpdesk role- This is a technical IT helpdesk role, but not a technician/driving ... password reset, registration, mortgage loan application submissions and data entry, and usage of ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.75 - $26.75/hr

This is not a "password reset" role. The expectation is discipline, documentation, accountability ... L2 Systems Technician * Security Operations Support * Compliance Operations Technician

360 IT Professionals

HelpDesk Support

Denver, CO · On-site

$20.50 - $27.75/hr

... Password reset Account information Case number information Adobe Reader issues Brower issues Technical computer issues Internet connectivity PEAK navigation o Enter information obtained from the call ...

FedEx Supply Chain

Computer Technician V

Lebanon, TN

$17.50 - $23.25/hr

Use Dell Password Reset utility to unlock BIOS password-protected units. * Evaluate and determine ... Resolve advanced failures escalated by other technicians. * Troubleshoot and diagnose issues across ...

nextSource

Desktop Technician

New Hyde Park, NY · On-site

$35/hr

Desktop Technician Location: Hybrid. Based in the New York metro area with onsite meetings rotating ... Password reset and user account support * PC imaging and workstation deployment * Device ...

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Password Reset Technician information

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How much do password reset technician jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for password reset technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does a Password Reset Technician do?

A Password Reset Technician is responsible for assisting users who are having trouble accessing their accounts due to forgotten or expired passwords. They verify the user's identity, reset or unlock accounts, and provide guidance on creating secure passwords. These technicians work with various systems and tools to ensure account security while restoring user access quickly and efficiently. Additionally, they may educate users about best practices for password management and help prevent future lockouts.

What are the key skills and qualifications needed to thrive as a Password Reset Technician?

To thrive as a Password Reset Technician, you need a solid understanding of IT support fundamentals, knowledge of authentication protocols, and usually a high school diploma or relevant IT certification. Familiarity with identity management systems, ticketing platforms like ServiceNow, and directory services such as Active Directory is typically required. Strong communication, patience, and problem-solving abilities help technicians efficiently assist users and de-escalate stressful situations. These skills are vital to ensure secure, prompt resolution of access issues and maintain organizational productivity and data security.

What are some common challenges a Password Reset Technician might face, and how can they be addressed?

Password Reset Technicians often encounter challenges such as high ticket volumes during peak hours, users forgetting multi-factor authentication steps, and ensuring security protocols are strictly followed. Staying calm under pressure and following a clear verification process are crucial to prevent unauthorized access. Effective communication and empathy help in guiding users through sometimes frustrating processes, while collaboration with IT security teams ensures incidents are escalated appropriately when needed.

What are popular job titles related to Password Reset Technician jobs?

For Password Reset Technician jobs, the most frequently searched job titles are:

Infographic showing various Password Reset Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Desktop Support Technician - Level I

Chicago, IL • On-site

MatchPoint Solutions
Software Development • 201 - 500 employees
Learn more about MatchPoint Solutionsexternal

$25 - $30/hr

Contractor

Re-posted 4 days ago

Job description

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.
We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!
Job Title: Desktop Support Technician - Level I
Location: Chicago, IL
Employment Type: Contract
Pay Range: $25/hr - $30/hr
- Role Overview/Job Responsibilities
Need assistance for the next 2-3 months migrating users from one Microsoft tenant to a new tenant. This is a fully onsite role where you will support end users throughout the migration process.
Users will come to the support desk to have their devices migrated to the new tenant. You may also be expected to proactively walk the office floor, check in with end users, and provide assistance at their desks. A daily list of users scheduled for migration will be provided.
- Required Qualifications
  • Desktop Support experience.
  • Familiarity with Microsoft Intune.
  • Strong customer service and communication skills.
  • Experience assisting with Microsoft tenant/email tenant migrations.
  • Experience downloading and configuring Microsoft Intune and signing users in.
  • Ability to troubleshoot password reset and authentication issues.
  • Ability to follow a documented migration process/script to move end-user computers to a new domain.
  • Comfortable working in a fast-paced, onsite support environment.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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