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Password Reset Technician Jobs (NOW HIRING)

EITACIES Inc.

Service Desk Personnel

Nashville, TN · On-site

$19.25 - $26/hr

... Password reset and account unlock • iOS Support & Deployment • Setup of iPhones/iPads • iTunes account reset • Network settings reset • Backup and restore • Video Conferencing Tools • ...

Arctiq, Inc.

IT Field Technician

Blue Bell, PA

$35/hr

Position Summary We are seeking a PC Technician to provide hands-on hardware and end-user support ... Student and staff password reset * End point connectivity * Other light Level 1 troubleshooting and ...

Arctiq, Inc.

IT Field Technician

Blue Bell, PA · On-site

$35/hr

Position Summary We are seeking a PC Technician to provide hands-on hardware and end-user support ... Student and staff password reset * End point connectivity * Other light Level 1 troubleshooting and ...

Arctiq

IT Field Technician

Blue Bell, PA · On-site

$35/hr

Position Summary We are seeking a PC Technician to provide hands-on hardware and end-user support ... Student and staff password reset * End point connectivity * Other light Level 1 troubleshooting and ...

Eitacies Inc

Service Desk Personnel

Nashville, TN · On-site

$25 - $30/hr

Password reset and account unlock iOS Support & Deployment * Setup of iPhones/iPads * iTunes account reset * Network settings reset * Backup and restore Video Conferencing Tools * Cisco WebEx

EITACIES

Service Desk Personnel

Nashville, TN · On-site

$19.25 - $26/hr

Printer Administration & Troubleshooting Server print queues and local queues Active Directory Management Navigate different OUs User attribute lookup Password reset and account unlock iOS Support ...

Info Way Solutions

Help Desk

Charlotte, NC · On-site

$19.50 - $26.25/hr

Responsibilities : • Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error ...

krg technology inc

IT Call centre support

Cary, NC · On-site

... Password reset experience Ticketing System experience Windows/Outlook troubleshooting experience Remote Access experience Network connection troubleshooting experience Ability to actively seek a ...

Netpace

Services Support Rep 2

Technical IT Helpdesk Role This is a technical IT helpdesk role, but not a technician/driving ... password reset, registration, mortgage loan application submissions and data entry, and usage of ...

OSI Digital

Field Desktop Support Tech

Irvine, CA · On-site

$21.75 - $27.75/hr

Irvine, CA OSI Digital is looking for a Desktop support technician to join our team. The ideal ... Provide technical assistance to the customer (Examples) - Password reset - Account information ...

OSI Digital

Field Desktop Support Tech

Irvine, CA · On-site

$21.75 - $27.75/hr

Irvine, CA OSI Digital is looking for a Desktop support technician to join our team. The ideal ... Provide technical assistance to the customer (Examples) - Password reset - Account information ...

Prophecy Technologies

Desktop Support Technician

Atlanta, GA · On-site

$19.50 - $24.75/hr

Password reset * Account information * Case number information * Adobe Reader issues * Brower issues * Technical computer issues * Internet connectivity • Set up equipment for employee use • ...

Omni Inclusive

Service Desk Support III

Questa, NM · On-site

Trouble ticketing, triage, fixes, and dispatch, end-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base, For Applications:

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician ... password reset requests, workstation migrations, and hardware support tasks. - Design and implement ...

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Password Reset Technician information

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$12

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$33

How much do password reset technician jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for password reset technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does a Password Reset Technician do?

A Password Reset Technician is responsible for assisting users who are having trouble accessing their accounts due to forgotten or expired passwords. They verify the user's identity, reset or unlock accounts, and provide guidance on creating secure passwords. These technicians work with various systems and tools to ensure account security while restoring user access quickly and efficiently. Additionally, they may educate users about best practices for password management and help prevent future lockouts.

What are the key skills and qualifications needed to thrive as a Password Reset Technician?

To thrive as a Password Reset Technician, you need a solid understanding of IT support fundamentals, knowledge of authentication protocols, and usually a high school diploma or relevant IT certification. Familiarity with identity management systems, ticketing platforms like ServiceNow, and directory services such as Active Directory is typically required. Strong communication, patience, and problem-solving abilities help technicians efficiently assist users and de-escalate stressful situations. These skills are vital to ensure secure, prompt resolution of access issues and maintain organizational productivity and data security.

What are some common challenges a Password Reset Technician might face, and how can they be addressed?

Password Reset Technicians often encounter challenges such as high ticket volumes during peak hours, users forgetting multi-factor authentication steps, and ensuring security protocols are strictly followed. Staying calm under pressure and following a clear verification process are crucial to prevent unauthorized access. Effective communication and empathy help in guiding users through sometimes frustrating processes, while collaboration with IT security teams ensures incidents are escalated appropriately when needed.

What are popular job titles related to Password Reset Technician jobs?

For Password Reset Technician jobs, the most frequently searched job titles are:

Infographic showing various Password Reset Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Customer Support Technician, A. Entry

Tallahassee, FL • On-site

Apex Informatics
IT Services • 1 - 10 employees
Learn more about Apex Informaticsexternal

$17.75 - $24/hr

Other

Re-posted 27 days ago

Job description

Scope of Services
Responsible for Tier I IT call center customer service support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application and software problems.
Education
High School Diploma or equivalent.
Experience
1 to 2 years of Customer Call Center work experience. 1 year of computer software, account password reset, and network connection troubleshooting work experience a plus.
Primary Job Duties/ Tasks
The submitted candidate must be able to perform the following duties and/or tasks:
Provide support for customers remotely with password or access issues.
Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork.
Support customers in ISA Utility with role assignment, account activation, and password reset
Maintain up to date customer and technician information in ITSM ticketing system
Manage incoming requests from customers and generate ticket in ITSM ticketing system for resolution or escalation to additional IT teams.
Work with the team to maintain central hub of communications for the agency.

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