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Passport Support Associate Jobs in Silver Spring, MD

XTREME SOLUTIONS INC

Team Lead

Washington, DC · On-site

The Team Leader leads and manages a team of Support Associates. Responsibilities include setting ... Critical roles such as, Passport services' processing work functions (mail open, cashier, image ...

XTREME SOLUTIONS INC

Team Lead

Washington, DC

The Team Leader leads and manages a team of Support Associates. Responsibilities include setting ... Critical roles such as, Passport services' processing work functions (mail open, cashier, image ...

DANE LLC

Team Leader

Arlington, VA · On-site

$63K - $82K/yr

... Support Associates and other support staff in a high-volume production environment at Passport Headquarters. This key supervisory role ensures smooth daily operations, workload balancing, high ...

Xtreme Solutions Inc

Fraud Associate Level I

Washington, DC · On-site

$21 - $22/hr

The Fraud Associate will perform administrative work and data analysis in support of the Office of ... Complete and process pre-formatted letters to passport applicants whose files have been referred to ...

Eagle Harbor LLC

Team Leader (TL) (3959)

Washington, DC · On-site

... support for Passport Headquarter Office and four (4) Regional Offices Position Responsibilities: * The Team Leader leads and manages a team of Support Associates. Responsibilities include setting ...

Cherokee Federal

Deputy Program Manager

Washington, DC · On-site

$131K/yr

Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls ... Capable of performing duties of any Records Support Associate * Must be bonded if performing ...

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All JobsPassport Support Associate JobsPassport Support Associate Jobs in Silver Spring, MD

Passport Support Associate information

See Silver Spring, MD salary details

$5

$23

$38

How much do passport support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for passport support associate in Silver Spring, MD is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $24.86 per hour, depending on experience, location, and employer.

What is the difference between Passport Support Associate vs Visa Support Specialist?

AspectPassport Support AssociateVisa Support Specialist
Required CredentialsCustomer service experience, basic knowledge of passport processingCustomer service experience, knowledge of visa regulations
Work EnvironmentTravel agencies, government offices, customer support centersEmbassies, consulates, travel agencies
Employer & IndustryGovernment agencies, travel companiesEmbassies, immigration firms, travel agencies

The Passport Support Associate primarily assists with passport applications and renewals, focusing on customer service and document processing. In contrast, a Visa Support Specialist handles visa applications, providing guidance on regulations and documentation. Both roles require customer service skills and knowledge of travel documentation but differ in their specific focus areas and regulatory knowledge.

What does a passport support associate do?

A passport support associate assists in the production of passports for travelers. As a passport support associate, you work in an office environment, handling various clerical duties such as reviewing passport applications and performing document verification in order to process each application for a new or renewed passport. Your responsibilities include all aspects of the passport application process. In addition to application review and verification of documents, you must operate office equipment to scan documents, enter data, and generate mailing labels, contact customers by phone to verify information, prepare passports, and mail out completed passports along with original copies of travel and identification documents.

What are the key skills and qualifications needed to thrive as a passport support associate?

To thrive as a Passport Support Associate, you need strong attention to detail, organizational skills, and a high school diploma or equivalent. Familiarity with document verification tools, data entry systems, and government databases is typically required. Excellent customer service, communication, and problem-solving abilities help you interact effectively with applicants and colleagues. These skills ensure accurate processing, compliance with regulations, and a positive experience for individuals seeking passport services.

What is a passport support associate?

Passport Support Associates are professionals who assist with the processing and management of passport applications. They handle administrative tasks such as reviewing documents, data entry, customer service, and ensuring applicants meet all necessary requirements. These associates may work in government offices, passport agencies, or contracted facilities, and play a crucial role in helping citizens obtain travel documents efficiently. Their duties often include responding to inquiries, verifying information, and supporting the overall workflow of passport issuance.

What are some common challenges faced by passport support associates, and how can applicants prepare for them?

Passport Support Associates often face high volumes of applications, tight deadlines, and the need to maintain accuracy while handling sensitive personal information. Applicants can prepare by developing strong organizational skills, attention to detail, and the ability to stay calm under pressure. Familiarity with secure document handling and customer service best practices will also be beneficial, as associates frequently interact with the public and other government staff.
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Passport Support Associate jobs near you
Infographic showing various Passport Support Associate job openings in Silver Spring, MD as of August 2026, with employment types broken down into 73% Full Time, 20% Part Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,039 per year, or $23.1 per hour.

Team Lead

XTREME SOLUTIONS INC

Washington, DC • On-site

Full-time

Re-posted 28 days ago

Job description

Job Summary: The Team Leader leads and manages a team of Support Associates. Responsibilities include setting work priorities and ensuring a smooth transition of work between the various teams. If requested by Government management, ensure that a sufficient inventory of Passports and other supplies are on hand to meet current and anticipated demand.

The Team Leader serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Government Management. Critical roles such as, Passport services' processing work functions (mail open, cashier, image capture, image review, data entry, quality control and PRISM), customer service, fraud, cashier, passport product control, and supervise at any level within the Agency/Center. Roles and Responsibilities: Anticipated tasks include, but are not limited to, the following: Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, quality control and PRISM .

Plan and follow established procedures and methods to meet changing processing requirements Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting Perform workload management in all Passport task areas to include, Mail Open, LB/Scanning, Image Review, Quality Control, Mail Out, PRISM or Customer Service Notify the DPSM of any problems or issues with staff adherence to procedures, any internal controls violations Monitor workload and make recommendations to the Government on how to divide work among support staff Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls Assist with prioritizing will calls, expedites, and routine work Assist in training contract personnel in their duties and tasks, helping to constantly improve the training process/procedure Make recommendations to the Government to improve processes and assist with problem solving and continuous improvement Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Government In the event that the DPSM is absent for any reason, for a period no longer than two weeks, a Team Leader may serve as Acting DPSM.

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