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Passenger Experience Representative Jobs (NOW HIRING)

RS&H

RPR - Resident Project Representative

Tampa, FL

... Representative (RPR) to support aviation construction projects throughout Florida's Gulf Coast and ... passenger experience and support airport operations at airports across the region. As a member of ...

RS&H

RPR - Resident Project Representative

Tampa, FL · On-site

... Representative (RPR) to support aviation construction projects throughout Florida's Gulf Coast and ... passenger experience and support airport operations at airports across the region. As a member of ...

RS&H

RPR Resident Project Representative

Tampa, FL · On-site

... Representative (RPR) to support aviation construction projects throughout Florida's Gulf Coast and ... passenger experience and support airport operations at airports across the region. As a member of ...

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How much do passenger experience representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for passenger experience representative in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

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Infographic showing various Passenger Experience Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,210 per year, or $16 per hour.

Passenger Service Supervisor Bilingual ($21 - $23)

Tampa, FL • On-site

Menzies Aviation
Aviation • 10K+ employees
Learn more about Menzies Aviationexternal

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Menzies Aviation rating

6.1

Company rating: 6.1 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

Job description

As a Passenger Service Supervisor, you will provide day-to-day work direction to passenger service representatives, ensuring the highest level of customer service and operational efficiency. Working under limited supervision, you will oversee the performance of your team, offering guidance and support to ensure smooth operations at all times.

Position Highlights:

  • Leadership Responsibility: Provide guidance and direction to passenger service representatives to ensure smooth daily operations

Essential Duties and Responsibilities

  • Assigns employees to work specific jobs at front counter or airline account
  • Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures and provides overview of department operations
  • Trains employees on specifics or assigns employees to work with an experienced representative
  • Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems
  • Interfaces with other departments to ensure that service issues are addressed and corrected to ensure quality of service
  • Comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, including some pieces exceeding 75 lbs.
  • Promptly handles all customer service complaints with a focus on positive resolution

Required Skills

  • Ability to supervise up to 10-15 passenger service representatives
  • Maintain a valid driver’s license
  • One year college certificate or technical school, six months related experience or equivalent combination of education and experience
  • Must be available and flexible to work variable shifts including weekends and holidays
  • Must be able to stand for long periods of time at the ticket counter and gate check-in areas
  • Must be able to speak, read and write in English proficiently
  • Must have strong verbal and written communication skills
  • Knowledgeable of computer software programs
  • Must be able to pass all pre-employment testing to include a drug test and a physical
  • Must be Bilingual (English and Spanish) required

Benefits

  • Advancement Opportunities 
  • Health Plans through Maritain Health that offer a variety of coverage
  • Dental Plans through Delta Dental
  • Vision Insurance Plan through Met Life Vision
  • Paid Vacation / Sick (fulltime employees)
  • Critical Illness Coverage Plan
  • Hospital Indemnity Coverage Plan
  • Voluntary Life and AD&D Insurance
  • 401K Savings Plan
  • Employee Assistance Program
  • Prepaid Legal Coverage Plan
  • Identity Theft Protection Plan
  • Pet Discount Coverage and Pet Insurance Plan

What Menzies Aviation employees say

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