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As of Sep 11, 2026, the average hourly pay for passenger customer service in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

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Infographic showing various Passenger Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,210 per year, or $16 per hour.

Passenger Service Agent (EWR)

Newark, NJ • On-site

Choice Aviation Service Inc
See more jobs at Choice Aviation Service Incexternal

$21.25/hr

Part-time

Posted 3 days ago

New

Job description

Summary 

The Passenger Service Agent provides all passenger/customer services as contracted by the airline customer, which may include reservations, ticketing, load control, baggage processing, ticket counter/gate check-in, receiving/greeting arriving/departing passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. 

Core Competencies

  • Able to work efficiently as a part of a team as well as independently.
  • Attention to detail in all areas of work.
  • Effective communication skills with individuals at all levels of the organization

 Job Duties 

  • Greet and process passengers for outbound flights at the check-in counter and gate.
  • Actively participates in the Safety Management System (SMS) 
  • Inspect and verify passenger documentation. 
  • Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination 
  • Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags are processed as designated. 
  • Oversees customer complaints regarding ticketing and baggage handling when problems arise. (i.e., lost baggage, lost/misplaced tickets, canceled flights, or delayed flights) 
  • Makes announcements regarding flight activity at gate or over airport’s general PA system. 
  • Answers passenger inquiries regarding flight schedules, fares, space availability for a particular flight  and other   questions that may arise.
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance. 
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
  • Always maintain the level of service expectations for the passenger and the airline customer. 
  • Comply with all company, local, state, federal, and carrier SOP and security requirements.
  • Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security. 
  • All employees are responsible for ensuring quality control in their own activities. 
  • Cooperate fully with Inspectors to achieve quality inspection commitments. 
  • Performs other duties as requested.  

Requirements 

  • Must be 18 years of age.
  • High School diploma.
  • Enthusiastic about Customer Service
  • Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis.
  • Ability to work nights, weekends, holidays, and varying schedules.
  • Proficient Computer Skills 
  • Must be able to stand, lift, bend for an extended period. 
  • Must successfully complete airline specific training programs and recertification
  • The ability to read, write and fluently speak and understand the English language.

 


Part Time Hours