Our associates celebrate lives. We celebrate our associates.
As a persuasive communicator, this role negotiates payments or creates payment arrangements on past due accounts.. Utilizes technology to update customer records, post payments, and research customer discrepancies. Proficiencies include software and product knowledge as well as consistently meeting or exceeding key performance indicator requirements.
JOB RESPONSIBILITIES
- Applying assertive and persuasive communication skills, responds to inbound and automated dialed first party past due accounts. Quickly builds rapport with customers to discuss delinquent balances, understands payment issues, removes customer payment obstacles, and negotiates payment(s).
- Updates customer contact information and documents conversation outcomes in database. Maintains accurate customer records.
- Processes payments through PCI compliant link. Verifies and posts payments according to procedures.
- Researches payment issues to corroborate customer’s account issues.
- Calls locations to discuss account discrepancies, receivables, or late postings and to resolve customer calls for location specific processes.
- Efficiently handles customer inquiries and issues, ensuring satisfaction
- Manages daily tasks effectively, prioritizing work to meet deadlines and ensuring smooth operations.
Expectations
- Learning to apply knowledge and skills to the business environment. Works under guidance with work peer reviewed for accuracy, quality, and coaching. Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations.
- Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Adjusts effectively to work within new work structures, processes, requirements or cultures.
- Demonstrates a strong focus on meeting the immediate needs of customers.
- Cooperates with team members to meet shared objectives.
- Makes routine decisions following established guidelines to resolve customer issues.
- This is not intended to be an all-inclusive list of the essential functions or duties related to this job
Minimum Requirements
Education
- High School Diploma or GED
Experience
- Experience in a call center, collections or customer retention environment, Experience with software and maintaining databases preferred
Knowledge, Skills and Abilities
- Technical ability to quickly learn and become proficient with proprietary software
- Multi-tasking skill set to manage multiple conversations via chat, email and voice channels
- Persuasive verbal communication, professional writing, and exceptional listening skills
- Cognitive ability including reasoning, multi-tasking, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.
- Process and results oriented, motivated to keep projects moving ahead by identifying obstacles to management
- Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated
- Professional written and verbal communication skills
- Ability to build professional and trusting business relations
- Proficient MS Office Outlook
Work Conditions
Work Environment
- Work indoors during all seasons and weather conditions
- A blended office and work from home schedule is offered.
- Comply with Corporate dress code policy
Work Postures
- Continuous periods of time sitting, frequently up to 6 hours
- May climb stairs to access buildings
Physical Demands
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
- Working beyond “standard” hours as the need arises
Postal Code: 70121Category (Portal Searching): Finance and AccountingJob Location: US-LA - Jefferson
Company Description
Life’s not about a job, it’s about purpose.
Do you love sales? Are you passionate about serving your community? Do you want to make a difference with your work?
We’re looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry. This isn’t your typical job—and we’re not your typical company!
Our Sales Professionals enjoy:
• Unlimited Income Potential - with a competitive commissioned incentive package
• Stability – a recession-resistant, human centered business
• Brand recognition – Our Dignity Memorial® is the North America’s largest provider of funeral, cremation and cemetery services.
• Company-Provided Leads - we use the world’s #1 lead-management system and other best-in-
class technology platforms
• Ongoing training
• Advancement opportunities
We think our CEO, Tom Ryan, says it best:
“At SCI, we believe we are Better Together. When each of us brings our best self to work, we can provide the Service Excellence our families deserve. This is why we provide you and your loved ones with benefits and resources to help you become your best.”
BETTER HEALTH:
Wellbeing is important to us, and to ensure our associates have access to the best care, we offer medical, prescription drug, mental health, dental and vision insurance plans for our associates to select from. Our wellness program offers benefit credits and includes a company contribution toward Health Reimbursement Accounts (HRA). Our Employee Assistance Program (EAP) offers immediate, confidential help to our associates and their dependents as well as eight free counseling sessions per incident.
BETTER WEALTH:
We are committed to providing the means and resources for our associates to manage their current and future financial needs. We offer a 401(k) plan with a competitive company match, financial education tools and flexible spending accounts for healthcare, dependent care and commuter expenses.
BETTER SELF:
We encourage associates to take time off through vacation, holiday, sick time, maternity leave and baby bonding (maternity & paternity) plans. Career development is an important focus, supported by tuition reimbursement, professional training and discounted university rates. Through the Sam Lucas Scholarship Foundation, we provide educational grants to associates, their spouses and children. What is important to our associates outside of work is important to us too. We offer additional benefits including adoption assistance and pet insurance, among many other insurance and benefit options.
BETTER COMMUNITY:
Our Associate Resource Communities (ARCs) are associate-led, self-directed groups of Company colleagues who share similar interests and backgrounds. ARCs offer opportunities to connect with colleagues, promote diversity, share ideas, enhance our business and help improve the communities in which we live and work. As part of our mission to promote excellence in funeral service, our mortuary science scholarship program awards over $96,000 annually to 25 deserving students. (Associates are eligible to participate.) In exchange for a contribution to a charity of their choice, our associates can earn an additional day off per year.
Compensation: $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)
Note: Eligibility requirements apply.
SCI is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.