Number of Positions: 2
Location: Plano, TX (Hybrid/Onsite)
Employment Type: Contract
Job Summary
We are seeking experienced
Delivery Leads / Technical Program Managers with a strong background in the
Restaurant or Quick Service Restaurant (QSR) industry. The ideal candidates will lead large-scale technology initiatives, coordinate cross-functional teams, and ensure successful delivery of digital transformation programs across restaurant operations, POS, online ordering, loyalty, and enterprise applications.
Key Responsibilities
- Lead end-to-end delivery of complex technology programs and projects.
- Manage project scope, schedule, budget, risks, and stakeholder expectations.
- Collaborate with business, product, engineering, QA, infrastructure, and vendor teams to ensure successful project execution.
- Drive Agile/Scrum ceremonies and ensure timely delivery of project milestones.
- Coordinate multiple workstreams and manage dependencies across teams.
- Communicate project status, risks, and mitigation plans to executive leadership.
- Partner with client stakeholders to define business requirements and translate them into technical solutions.
- Ensure compliance with organizational governance, quality standards, and delivery processes.
- Support production deployments and post-implementation stabilization activities.
- Mentor project teams and promote continuous improvement in delivery practices.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 10+ years of IT experience with 5+ years in Technical Program Management or Delivery Management.
- Strong experience managing large enterprise software development and integration projects.
- Proven experience in Restaurant/QSR domain is mandatory.
- Hands-on experience delivering projects involving:
- Restaurant POS systems
- Digital Ordering Platforms
- Mobile Applications
- Loyalty Programs
- Payment Systems
- Menu Management
- Kitchen Display Systems (KDS)
- Delivery Integrations
- Strong knowledge of Agile, Scrum, Kanban, and Waterfall methodologies.
- Experience with project management tools such as Jira, Azure DevOps, MS Project, or Rally.
- Excellent communication, leadership, and stakeholder management skills.
- Experience working with distributed and offshore teams.
Preferred Qualifications
- PMP, PMI-ACP, Scrum Master (CSM), or SAFe certifications.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Familiarity with API integrations, microservices architecture, and enterprise integration patterns.
- Experience working with major QSR brands or restaurant technology providers is highly preferred.
Technical Skills
- Agile/Scrum Delivery
- Program & Portfolio Management
- Risk & Issue Management
- Jira / Azure DevOps / Confluence
- SDLC & Release Management
- Cloud Technologies (AWS/Azure)
- REST APIs & Microservices
- Stakeholder Management
- Vendor Management
Preferred Industry Experience
Candidates should have experience working with one or more of the following:
- Quick Service Restaurant (QSR)
- Restaurant Technology
- Food & Beverage
- Hospitality
Soft Skills
- Strong leadership and decision-making abilities.
- Excellent verbal and written communication.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Ability to influence stakeholders across business and technology teams.
Flexible work from home options available.