Salary: $28.42 - $37.28 Hourly
Location : Municipal Center / City Hall - 6700 Portland Ave S, MN
Job Type: Part-Time
Job Number: 2026-00044
Department: Administrative Services
Division: Deputy Registrar
Opening Date: 07/29/2026
Closing Date: 8/16/2026 11:59 PM Central
Nature of Work
HOURS
PT - This position works 7 hours days, four days a week (28 hours)
NATURE OF WORK
Under the general supervision of the Motor Vehicle Licensing Supervisor, performs a wide variety of customer service and clerical work of above average difficulty and performs related work as required for the Licensing Division.
Job Duties
ESSENTIAL DUTIES
- Provides excellent customer service for Motor Vehicle Licensing department by greeting guests in a professional, courteous and friendly manner, and by maintaining visibility and always being tactful and polite.
- Processes a variety of transactions in MNDRIVE related to Motor Vehicle Licensing and Driver's License and Department of Natural Resources (DNR) licenses and registrations in accordance with federal, state and local laws, regulations and procedures.
- Process limited Driver's License and Identification Card services in accordance with Minnesota DVS policies
- Accurately enters, reviews and processes transactions using the Minnesota Driver and Vehicle Services (MNDRIVE) system while ensuring compliance with applicable policies and maintaining a high level of accuracy.
- Interprets and applies applicable laws, regulations, policies and procedures to ensure transactions are processed correctly and efficiently.
- Responds to customer inquiries by providing accurate information and assistance in person, by telephone, and through other communication methods.
- Serves as relief receptionist/information desk staff by welcoming visitors, directing customers to appropriate services, answering general inquiries, and supporting front counter operations.
- Maintains the confidentiality and security of customer information in accordance with applicable laws, regulations, and City policies
- Collaborates with team members to ensure efficient operations and consistently high level of customer service.
- Operates a cash register and 10-key adding machine.
COMPETENCIES
- Comprehensive knowledge of Motor Vehicle and Department of Natural Resources (DNR) laws, regulations, policies and procedures.
- Ability to accurately process Motor Vehicle DNR transaction in compliance with federal, state and local government.
- Exceptional customer service skills with the ability to interact professionally and courteously with a diverse customer population.
- Strong verbal and written communication skills
- Ability to interpret and apply complex laws, regulations, policies and procedures
- Ability to remain organized and productive while handling multiple tasks in a fast-paced, customer-focused environment.
- Ability to effectively multitask in a fast-paced, high-volume customer service environment.
- Proficiency with computerized transaction processing systems, cash handling and point-of-sale technology.
- Ability to maintain confidentiality and handle sensitive personal and financial information with integrity.
- Strong analytical and problem-solving skills to resolve customer concerns and transactions discrepancies.
- Ability to work independently while contributing effectively as a member of a team.
- Demonstrated reliability through consistent attendance, punctuality, and accountability.
- Ability to adapt quickly to changing laws, regulations, and operational procedures.
- Strong conflict resolution and de-escalation skills when addressing difficult customer situations.
- Ability to accurately reconcile cash drawers, process payments, and maintain financial accountability.
- Commitment to continuous learning and maintaining required certifications and training.
- Demonstrated professionalism, integrity, and ethical decision-making in all customer interactions.
Qualifications
MINIMUM QUALIFICATIONS
- Must have a High School Diploma or General Education Development Certificate (GED).
PREFERRED QUALIFICATIONS
- One (1) year or more of experience processing transactions using the Minnesota Driver and Vehicle Service (MNDRIVE) system.
- Experience processing Motor Vehicle, Department of Natural Resources (DNR) transactions.
- Three (3) or more years of customer service experience preferably in a high-volume public service, government, financial, or retail environment.
- Experience balancing cash drawers and reconciling daily financial transactions
- Experience interpreting and applying federal, state and local regulations while processing customer transactions.
- One (1) year of experience demonstrating strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
Supplemental Information
PHYSICAL DEMANDS
The physical demands that are described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Must have the ability to:
- Ability to sit, stand, talk, and listen for extended periods of time. Abilitytobend,stoop,reach,manipulatedoors,drawers and locks.
- Specific vision abilities required include close vision and the ability to adjust focus.
- Must have fine motor skills to manipulate fingers for extended use of a keyboard.
- Occasionally lift and/or move up to 15 pounds.
The City of Richfield, MN offers the following benefits package to part-time regular employees who are scheduled to work 20 to 29 hours per week:
- Medical coverage with premium costs shared by employee and the City
- Flexible Spending Account options
- 100% employer paid Short-Term Disability insurance
- Pro-rated Vacation, Personal Leave, Bereavement Leave, and Holiday Leave
- Pro-rated paid parental leave for either parent after the birth or adoption of a child
- Enrollment into a pension plan through PERA
- Voluntary enrollment into deferred compensation plans with a variety of partner agencies
01
The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.
- Yes, I understand and agree
- No, I do not agree
02
Do you have a High School diploma or GED?
03
How much experience do you have processing transactions using the Minnesota Driver and Vehicle Service (MNDRIVE) system?
- None
- Less than 6 months
- 6 months to less than 12 months
- 1 year or more
04
How much experience do you have processing Motor Vehicle or Department of Natural Resources (DNR) transactions?
- None
- Less than 6 months
- 6 months to less than 12 months
- 1 year or more
05
How many years of customer service experience, preferably in a high-volume public service, government, financial, or retail environment, do you have?
- None
- Less than 1 year
- 1 year to less than 2 years
- 2 years to less than 3 years
- 3 years or more
06
Do you have experience balancing cash drawers and reconciling daily financial transactions?
07
Do you have experience interpreting and applying federal, state and local regulations while processing customer transactions?
08
How much experience do you have demonstrating strong organizational skills with the ability to prioritize multiple tasks and meet deadlines?
- None
- Less than 6 months
- 6 months to less than 12 months
- 1 year to less than 2 years
- 2 years or more
09
The City of Richfield awards veterans' preference points to qualified veterans and spouses of deceased or disabled veterans in accordance with Minnesota State Statute 197.447. Are you requesting Veteran's Preference Points for this position? If so, please select your Veterans status and assure you have attached a copy of your DD-214 and/or documentation verifying your service-connected disability rating if you are deemed a disabled veteran, as defined in state statute, to your application.
- Not Applicable
- Veteran
- Disabled Veteran
- Spouse of Deceased Veteran
- Spouse of Disabled Veteran
Required Question